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Royal Car Wash

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Royal Car Wash Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

Thank you for sharing the information provided to you on November 23, regarding a client who was not satisfied with our response to an incident report. Upon learning of Mr*** *** reported incident our team diligently reviewed the situation and surrounding circumstances and
created an incident case numberAfter a deep review of all the information available it was determined with a very high level of certainty that the paint chips on the vehicle were not caused by the foam wraps or other equipment within the wash tunnelVideo footage of vehicles passing through the wash prior to, and after Mr***' vehicle was processed showed no signs of similar damageMr*** was sent a detailed correspondence letter explaining the review process and the conclusions of the investigationAlthough the client claims with 100% certainty that nothing else other than the wash tunnel could have possibly caused the damage, based on the experience of washing over one million vehicles it is most likely that other factors contributed to the paint chips; including open parking lots, shopping carts, un-attended accidents, and driving on the highway during wet conditions or near other construction vehicles with loose debrisThe determination has been made in this incident and the client was advised via email and through a lengthy phone discussion. At the Royal Car Wash we take great pride in genuinely delivering a pleasant and satisfying car wash experience to each and every one of our customersWe strive to develop a trusting relationship defined by honesty, integrity, and fairnessWe know time is precious and we will not waste it; we know each vehicle is treasured and we will not harm it, we believe trust is essential to our business and we will continue to work hard to earn itThank you again for including us in this process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
Regards,
*** ***

Thank you for sharing the information provided to you on November 23, regarding a client who was not satisfied with our response to an incident report.? Upon learning of Mr*** *** reported incident our team diligently reviewed the situation and surrounding circumstances and
created an incident case numberAfter a deep review of all the information available it was determined with a very high level of certainty that the paint chips on the vehicle were not caused by the foam wraps or other equipment within the wash tunnelVideo footage of vehicles passing through the wash prior to, and after Mr***' vehicle was processed showed no signs of similar damageMr*** was sent a detailed correspondence letter explaining the review process and the conclusions of the investigationAlthough the client claims with 100% certainty that nothing else other than the wash tunnel could have possibly caused the damage, based on the experience of washing over one million vehicles it is most likely that other factors contributed to the paint chips; including open parking lots, shopping carts, un-attended accidents, and driving on the highway during wet conditions or near other construction vehicles with loose debrisThe determination has been made in this incident and the client was advised via email and through a lengthy phone discussion.? At the Royal Car Wash we take great pride in genuinely delivering a pleasant and satisfying car wash experience to each and every one of our customersWe strive to develop a trusting relationship defined by honesty, integrity, and fairnessWe know time is precious and we will not waste it; we know each vehicle is treasured and we will not harm it, we believe trust is essential to our business and we will continue to work hard to earn itThank you again for including us in this process.?

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Address: 3090 South Military Trail, Lake Worth, Florida, United States, 33463

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