Royal Centennial Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint The contract the company attached to this email is all the evidence I need to prove that I didn't sign an agreement that delineated a default month to month contract should I not call and cancel after the year-long contract had been fulfilled. You will see in the third paragraph, there is only one mention of month-to-month contract Here is the language: The term of this Agreement shall not be longer than months (which I paid for) You can elect to renew this Agreement (which I did not)...Memberships that roll over into a month-to-month basis require a 30-day written notice to cancel (how and when does something roll over to month-to-month?).It doesn't say how or when a membership rolls over into a month-to-month contract and it does not say that my credit card would continue to be charged for this membership If the contract made clear that a month-to-month contract would start the month after my year-long contract had ended and that my credit card would continue to be charge on a monthly basis, I would concede However, there is no mention of this Furthermore the contract states that I can "elect to renew this Agreement." I never elected to renew and my money was taken out of my account without my knowledge for six months Also, the owner was forced by Visa and my bank *** *** to refund four months worth of charges because both *** *** and Visa determined the contract did in fact not explain the subsequent withdrawals on my card So it wasn't out of the goodness of their hearts as they claim It's not adequate for the owner to claim that it is "fair" to simply return a portion of the money they took from me They need to return all of it because they did not earn it and I did not use their services.
Regards,
*** ***

I have attached two images to this email. One being the full size contract the member fill out and signed in February of 2014. Two is a close up of the contract where it states our roll over policy. The only memberships that we have that do not roll over to a month to month basis would be our paid...

in full closed option. All memberships roll over unless the member gives us a 30 day nice that they would like to cancel, which usually ends up that they are charged one last time. I can see in our notes for the account where she went through the process of receiving her refund through [redacted] in Kansas City. They refunded the four months and felt that was more than generous given the original contract. We, as a franchise, always try to do our best to work with our previous and current members in whatever way we can within the rules of the signed contract.
 
Please let me know if you have any other questions.
Thank you,
 
Andrew H[redacted]
Assistant Manager Title Boxing Club Glendale
(317) 517-6129