Royal Coach Limousine

Complaint: [redacted] I am rejecting this response because: The bottom line is, the company admits mechanical issues and smoke spewing from the vehicle A limo service is not a taxi which brings clients from point A to point B for a minimal fee No, a limo service is supposed to be a classy experience from beginning to end That is why we pay hundreds of dollars This business needs to understand that and be more resourceful for its clients To try to place some culpability on my part as the following/trailing parent is obscene To include me in my reaction to the smell of radiator fluid is unprofessional I am not a mechanic I have no authority or expertise to agree or disagree with whether or not a ride should continue I did not authorize additional passengers in my son's limo and do not see that as a favor of any kind, yet I see it as a breech of contract as I did not agree to additional passengers who did not assist with covering these costs Additionally, I never authorized that vehicle to go anywhere other than what I authorized in the contract Additional stops were not with my permission as the customer, so I do not see this as a favor and would have been irate had something happened to my son if he would have been injured in an area he should not have been Next time, I will just take a taxi, if the standard of performance is 'well, I got you to the prom.I did my duty.' So, I may as well have put my son in a taxi That is just plain wrong The vehicle smelled of radiator fluid, should have been replaced after the first leg of the journey, showed up at the front door of the venue spewing smoke from the hood in front of my son's schoolmates and friends It was unsafe and embarrassing it was not what I paid almost $for and this company knows that Regards, [redacted]

Complaint: ***
I am rejecting this response because:The bottom line is, the company admits mechanical issues and smoke spewing from the vehicle A limo service is not a taxi which brings clients from point A to point B for a minimal fee No, a limo service is supposed to be a classy experience from beginning to end That is why we pay hundreds of dollars This business needs to understand that and be more resourceful for its clients To try to place some culpability on my part as the following/trailing parent is obscene To include me in my reaction to the smell of radiator fluid is unprofessional I am not a mechanic I have no authority or expertise to agree or disagree with whether or not a ride should continue I did not authorize additional passengers in my son's limo and do not see that as a favor of any kind, yet I see it as a breech of contract as I did not agree to additional passengers who did not assist with covering these costs Additionally, I never authorized that vehicle to go anywhere other than what I authorized in the contract Additional stops were not with my permission as the customer, so I do not see this as a favor and would have been irate had something happened to my son if he would have been injured in an area he should not have been Next time, I will just take a taxi, if the standard of performance is 'well, I got you to the prom.I did my duty.' So, I may as well have put my son in a taxi That is just plain wrong The vehicle smelled of radiator fluid, should have been replaced after the first leg of the journey, showed up at the front door of the venue spewing smoke from the hood in front of my son's schoolmates and friends It was unsafe and embarrassing it was not what I paid almost $for and this company knows that
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
The bottom line is, the company admits mechanical issues and smoke spewing from the vehicle.  A limo service is not a taxi which brings clients from point A to point B for a minimal fee.  No, a limo service is supposed to be a classy experience from beginning to end.  That is why we pay hundreds of dollars.  This business needs to understand that and be more resourceful for its clients.  To try to place some culpability on my part as the following/trailing parent is obscene.  To include me in my reaction to the smell of radiator fluid is unprofessional.  I am not a mechanic.  I have no authority or expertise to agree or disagree with whether or not a ride should continue.  I did not authorize additional passengers in my son's limo and do not see that as a favor of any kind, yet I see it as a breech of  contract as I did not agree to additional passengers who did not assist with covering these costs.  Additionally, I never authorized that vehicle to go anywhere other than what I authorized in the contract.  Additional stops were not with my permission as the customer, so I do not see this as a favor and would have been irate had something happened to my son if he would have been injured in an area he should not have been.  Next time, I will just take a taxi, if the standard of performance is 'well, I got you to the prom. . .I did my duty.'  So, I may as well have put my son in a taxi.  That is just plain wrong.  The vehicle smelled of radiator fluid, should have been replaced after the first leg of the journey, showed up at the front door of the venue spewing smoke from the hood in front of my son's schoolmates and friends.  It was unsafe and embarrassing it was not what I paid almost $800 for and this company knows that.  
Regards,
[redacted]

March 15, 2016 TO: Revdex.com Re: Response to Complaint 1D# [redacted] As a business owner and transportation provider of 10+ years in Victoria and the surrounding county, we strive to satisfy our customers. Our employees are experienr-PA drivers and give the utmost care to the safety of our clients and our...

vehicles. Regarding the complaint listed above, we did not issue a refund to the client due to the fact that there was never a lapse in service, there was never an inconvenience to the client and transportation service was still provided. The facts are as follows: ·                This function was a prom event ·                The driver made several stops to pick up passengers at different locations. At the last pickup location, the driver smelt something, but was unsure what it was or where the smell was coming from, he thought it could possibly be antifreeze. He relayed this information to the client/mother, who. was follavvingthe The client did not appear to be concerned, nor did she voice any concern at that time. He also notified our office and was instructed to go exchange the vehicle for another if there appeared to be an issue with the car. The driver inspected the vehicle for any problems and saw none, so continued with the schedule. ·                Upon arriving to the prom drop-off destination, the client/mother was no longer following the car, therefore, she did not see anything first-hand. The driver noticed a small amount of steam, not smoke, coming from under the hood of the vehicle. The steam was minimal and not gushing, nor was it noticed by anyone until the driver revealed it to the passenger/son of the client. ·                The driver unloaded the passengers and told the client's son, that there seemed to be a problem with the car and that he would go to our office to get a different vehicle. §  The vehicle ran good the entire time and no overheating was noted on any gauges. ·                The driver drove to our office, changed vehicles and returned to the prom location promptly, where he waited until the event concluded and the passengers returned to the car. ·                In addition, there were extra passengers at the end of the night, which were not part of the original list of passengers, thus resulting in more drop-off locations. This took extra time for which the client was not charged.   ·        At no time, were the passengers in any danger, ·        Upon inspection of the vehicle the following day at our shop, we found a small radiator leak and it was repaired. If there had been a major problem, the driver would have stopped the job immediately. ·        Our vehicles are not substandard and are inspected regularly. They are never sent out to clients with any known mechanical issues. Unfortunately, mechanical problems can occur at any time without advance warning. ·        In summary, the original vehicle rented encountered a mechanical issue and was resolved by upgrading with another available vehicle, which was considerably larger. No additional fees were charged for the upgrade. The incident was unfortunate for our business; however, it did not hinder the client in anyway and the client's service was still fulfilled. ·        The passengers had an enjoyable ride in both of the vehicles that we provided and had no complaints whatsoever. ·        Had the circumstances been different and the client had been inconvenienced, we would have most definitely considered a partial refund. ·        Overall, the client was provided with complete transportation service. There was no inconvenience and no lapse in service. Therefore, a refund was not justified.   [redacted] Owner: Royal Coach Limousine Service

March 15, 2016 TO: Revdex.com
0.0001pt 0.3in;">Re: Response to Complaint 1D# [redacted] As a business owner and transportation provider of 10+ years in Victoria and the surrounding county, we strive to satisfy our customers. Our employees are experienr-PA drivers and give the utmost care to the safety of our clients and our vehicles. Regarding the complaint listed above, we did not issue a refund to the client due to the fact that there was never a lapse in service, there was never an inconvenience to the client and transportation service was still provided. The facts are as follows: ·                This function was a prom event ·                The driver made several stops to pick up passengers at different locations. At the last pickup location, the driver smelt something, but was unsure what it was or where the smell was coming from, he thought it could possibly be antifreeze. He relayed this information to the client/mother, who. was follavvingthe The client did not appear to be concerned, nor did she voice any concern at that time. He also notified our office and was instructed to go exchange the vehicle for another if there appeared to be an issue with the car. The driver inspected the vehicle for any problems and saw none, so continued with the schedule. ·                Upon arriving to the prom drop-off destination, the client/mother was no longer following the car, therefore, she did not see anything first-hand. The driver noticed a small amount of steam, not smoke, coming from under the hood of the vehicle. The steam was minimal and not gushing, nor was it noticed by anyone until the driver revealed it to the passenger/son of the client. ·                The driver unloaded the passengers and told the client's son, that there seemed to be a problem with the car and that he would go to our office to get a different vehicle. §  The vehicle ran good the entire time and no overheating was noted on any gauges. ·                The driver drove to our office, changed vehicles and returned to the prom location promptly, where he waited until the event concluded and the passengers returned to the car. ·                In addition, there were extra passengers at the end of the night, which were not part of the original list of passengers, thus resulting in more drop-off locations. This took extra time for which the client was not charged.   ·        At no time, were the passengers in any danger, ·        Upon inspection of the vehicle the following day at our shop, we found a small radiator leak and it was repaired. If there had been a major problem, the driver would have stopped the job immediately. ·        Our vehicles are not substandard and are inspected regularly. They are never sent out to clients with any known mechanical issues. Unfortunately, mechanical problems can occur at any time without advance warning. ·        In summary, the original vehicle rented encountered a mechanical issue and was resolved by upgrading with another available vehicle, which was considerably larger. No additional fees were charged for the upgrade. The incident was unfortunate for our business; however, it did not hinder the client in anyway and the client's service was still fulfilled. ·        The passengers had an enjoyable ride in both of the vehicles that we provided and had no complaints whatsoever. ·        Had the circumstances been different and the client had been inconvenienced, we would have most definitely considered a partial refund. ·        Overall, the client was provided with complete transportation service. There was no inconvenience and no lapse in service. Therefore, a refund was not justified.   [redacted] Owner: Royal Coach Limousine Service