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Royal Express Limo & Cab

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Royal Express Limo & Cab Reviews (1)

Review: This company did not fulfill the requested agreement on 4/26/2014. This was a 30th birthday celebration that was very important/sentimental. The guest came from Arizona, NJ, and [redacted], Va and had never been to DC to party or visit. The cab service was purchased for a 3 hour time block. The cab driver named [redacted] picked us up in a black on black suburban that we requested without any of the chauffeur services we paid for. He drove very irresponsibly as it was raining Saturday and the roads were quite slick. Hitting the breaks so that we were all jerking in the vehicle he played distasteful music that was not at the request of the riders. He did not follow any of the request we had. We were dropped off at our dinner location and had the understanding that the driver would be back to pick us up once we were complete. This DID NOT HAPPEN. WE NEVER SAW THE DRIVER AGAIN. Instead, after several attempts to contact him he sent a text (that we still have as reference)requiring a 25min wait for pick up. We paid for 3hrs of on demand service that we never received. The driver was hired to stay with us for the PAID FOR 3 hour time block. We called back to the company to which there was no success in having the driver pick us up and to make matters worse the original driver had his friend pick us up who informed us that he worked for the company [redacted]. This driver dropped us off at the the club location. When asked what was going on with the original driver he stated he did not know and that he was just doing his friend a favor because he had time to do so. When asked if we could have his contact information he refused to provide it. When we called Sunday morning about the incident the manager [redacted] was supposed to take care of things and provide a refund and the camera and charger that were left in the vehicle. They were unprofessional. They charged us anyway and hung up on us when we called to dispute the matter further. They refused to mail a check refund and lied about true names of the Mgr/Driver.Desired Settlement: There are many variations of why the driver never picked us up. The bank to which the debit payment was made has been contacted and the charges are in dispute at this time (4/29/2014). We need the support of the Revdex.com to assist in the dispute so that this organization does not keep these funds. The biggest issue is the names we were provided have not been true names and when we ask to speak to [redacted] the manager we actually got the same man who provided a different name when he picked up the phone.

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Description: Limousine Service

Address: 1604 Spring Hill Rd ste 300, Vienna, Virginia, United States, 22182

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www.royalexpresslimocab.com

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