Royal Five Auto Sales, LLC

On October 19, customer [redacted] purchased a vehicle from Royal Five Auto SalesBefore making a purchase she asked if she could take the car to her mechanic to inspect the vehicle, to assure her it was mechanically fine and reliable for her to driveRoyal Five Auto Sales agreed to let her do soWhen she came back from having the vehicle inspected she was happy but had a few minor concerns about some mechanical issuesShe still wanted to buy the car, AS IS , but asked Royal Five Auto Sales to reduce the price and she would fix the car on her ownWe reduced the price for her and we sold the car to her, AS IS and that was made very clear to herWe offered her to purchase an additional Service contract, for an additional price but she refused to purchase it and told us she wanted to purchase a warranty from somewhere else.A week later, she called back and complained about some problems with the car and wanted Royal Five Auto Sales to fix it at our expenseDue to the fact that she bought the car AS IS and she said she purchased a warranty from a different company, the mechanical issues are not our responsibility, especially since we originally reduced the purchase price for her to take care of the mechanical issues on her ownWe very kindly offered her our discount on any parts that she would needWe also tried to set her up with the mechanic that Royal Five Auto Sales does business with so she could get a better price on labor, but she refused the offer

Respond to complain # [redacted] see attachments

On February 28, customer, [redacted] purchased a used Chrysler Sebring with 150,miles.When [redacted] decides to purchase the Chrysler, she put a down payment and would make payments for the remaining balance At our dealership we ask all customers if they are interested in purchasing a warranty for an additional price, [redacted] declined to purchase the warranty, therefore, the car was sold to her AS IS and this was made very clear to her days after [redacted] purchased the Chrysler, she contacted our dealership because she was experiencing a problem with the car She asked our dealership if we could fix the car for her and give her another car to drive until her car is fixed, all at our cost The car was sold to her AS IS, since she did not want to purchase a warranty, we are not obligated to do any of thatAs a nice gesture, we offered [redacted] to bring the car to our mechanic to look at it and she could pay for labor and parts with the discount that our mechanic honors for us, at her cost [redacted] decide to come into our business in person, leaving the car outside, screaming and demanding us to fix the car for her and give her another car to drive [redacted] was being so loud and obnoxious that we had to call the police and have them escort her off of our property because she was bothering the customers and creating problems for our business We went above and beyond trying to satisfy [redacted] Lastly, [redacted] asked if she can transfer her down payment to a different carWe considered doing this for her, but only if she paid off the remaining balance of the Chrysler before we could start the process to purchase a different car, in which [redacted] refused I have attached all signed documents by [redacted] , where she clearly bought the car "AS IS, NO Warranty" you can clearly see this, as it is not just in fine print, but more than obvious / [redacted] Style Definitions */

I am rejecting this response because:I was never told that and the person that test drive the vehicle with me is not a machinicThere was no documentation provided to me on what they statedI do not agree to the response and I was never told that if I get a car the $will go the car payment and I will never look forward to doing business with themI will be contacting the attorney general office in regard to the issue as I have given them the opportunity to refund my moneyI will also contact ABC news and my personal attorney if this is not resolvedThis is a notification for them to be aware of the steps I will be utilizing in this matter.Thank you
Regards,
*** ***

They have not tried to contact meThey did not offer a resolutionThey stated the same facts that I had to begin withTheir "mechanic" is not even certified, I do not trust the dealership anymore, let alone some "mechanic" that wasn't even thereI have recently got the car repaired on my own, and still have not heard anything on from the dealershipI also still have not been able to obtain the title for the car to get it registered, so it still cannot be drivenThe mechanic that fixed my car told me that the car has been sitting at least for the winter and that is what caused the radiator to crackIf anything I would like the $that I put down on the car, and what I paid to fix the brakes, radiator, and thermostat and laborAgain, that was a verbal agreement that(unlike the agreement about the warranty) was made in front of the police officer verballyI have documentation to show charges

*** WAS sent a copy of the title in the mail on March 27thIf, after it was sent via USPS it was not received, she always has the ability to go to the DMV and get a copy. This car was clearly sold "AS IS" and I have given all copies signed by ***, to prove my caseI never, as a professional, would solely base my business on a "verbal agreement" which is exactly why I keep all documents signed, in writing As far as my mechanic goes, this is someone that I have been doing business with for many years, and is always more than capable of providing quality serviceAgain, offering our mechanics discount to *** was just a good will measure, nothing that our business was obligated to doThat being said, there was clearly communication between our business and ***, *** just became very irrational to deal with, to the point police were called

[redacted] first came into our store on April 14th to look at the 2008 Mercedes Benz GL 550.         She looked the vehicle over and decided that she wanted to purchase it, noting that it was going to be a gift for her...

husband.                                    ...⇄ At that time, she pointed out that she wanted a few items repaired on the vehicle. We agreed and subsequently sent the vehicle out to:           1) get an oil change and                                      �...⇄ 2) replace the right front fender flare which had been damaged.She then left a $500 deposit that was non-refundable, so we could get the items repaired, per her request.                                    ...⇄ She returned on April 18 with her mechanic to inspect the vehicle. They took the vehicle on a 45 minute test drive and were completely satisfied. On April 19th she returned and brought $3,000 cash to reduce her balance, and said she would be back the next day to pay it in full. On April 20th she came back and said she changed her mind and didn’t want the vehicle any longer and wanted her money refunded.                                   �...⇄ Royal Five refunded the $3,000, as we had just recently receipted it. We told her again that deposits were not refundable, and all our vehicles are sold “as is.” The $500 was not refunded because the vehicle was tied up for a 6 days , not available for sale during that time and we had already completed the work she had requested.                                   ...⇄ As a gesture of good faith, we told her the $500 credit could be used as a credit on a future purchase from Royal Five Auto Sales.In conclusion, I can assure you that [redacted] was dealt with the utmost respect and professionalism. At Royal Five we strive to be upfront and honest in all our business endeavors.  thank you.

"
line-height:normal> On February 28, customer, [redacted] purchased a used
Chrysler Sebring with 150,miles.When [redacted] decides
to purchase the Chrysler, she put a down payment and would make payments for
the remaining balance
At our dealership we ask all customers if they are interested in purchasing a
warranty for an additional price, [redacted] declined to purchase the warranty,
therefore, the car was sold to her AS IS and this was made very clear to her
days after [redacted] purchased the Chrysler, she contacted our dealership
because she was experiencing a problem with the car. She asked our
dealership if we could fix the car for her and give her another car to drive
until her car is fixed, all at our cost
The car was sold to her AS IS, since she did not want to purchase a warranty,
we are not obligated to do any of thatAs a nice gesture, we offered [redacted] to
bring the car to our mechanic to look at it and she could pay for labor and parts with the
discount that our mechanic honors for us, at her cost
[redacted] decide to come into our business in person, leaving the car outside,
screaming and demanding us to fix the car for her and give her another car to
drive[redacted] was being so loud and obnoxious that we had to call the police
and have them escort her off of our property because she was bothering the
customers and creating problems for our business
We went above and beyond trying to satisfy [redacted]Lastly, [redacted] asked if she
can transfer her down payment to a different carWe considered doing this for
her, but only if she paid off the remaining balance of the Chrysler before we
could start the process to purchase a different car, in which [redacted] refused
I have attached all signed documents by [redacted], where she clearly bought the
car "AS IS, NO Warranty" you can clearly see this, as it is not just
in fine print, but more than obvious

On October 19, 2015 customer [redacted] purchased a vehicle from Royal Five Auto Sales. Before making a purchase she asked if she could take the car to her mechanic to inspect the vehicle, to assure her it was mechanically fine and reliable for her to drive. Royal Five Auto Sales agreed to...

let her do so. When she came back from having the vehicle inspected she was happy but had a few minor concerns about some mechanical issues. She still wanted to buy the car, AS IS , but asked Royal Five Auto Sales to reduce the price and she would fix the car on her own. We reduced the price for her and we sold the car to her, AS IS and that was made very clear to her. We offered her to purchase an additional Service contract, for an additional price but she refused to purchase it and told us she wanted to purchase a warranty from somewhere else.A week later, she called back and complained about some problems with the car and wanted Royal Five Auto Sales to fix it at our expense. Due to the fact that she bought the car AS IS and she said she  purchased a warranty from a different company, the mechanical issues are not our responsibility, especially since we originally reduced the purchase price for her to take care of the mechanical issues on her own. We very kindly offered her our discount on any parts that she would need. We also tried to set her up with the mechanic that Royal Five Auto Sales does business with so she could get a better price on labor, but she refused the offer.

Respond to complain # [redacted]. see attachments.

move evidence that Kevin at Royal Five Auto is not telling the truth. I have human evidence when my car first started having issues as well.