Royal Gate Dodge Chrysler Jeep Ram

Final Consumer Response / [redacted] (2000, 8, 2015/07/30) */ I finally received the paperwork yesterday in the mailThis complaint is resolvedThey told me 7-days and it took weeksThere's no reason for that

Please accept our sincere apology for an inconvenience we may have caused for Ms [redacted] while her car was being repaired in our Collision Center at Royal Gate DodgeAs I reviewed the timeline of events with our Body Shop MgrI can see how we did not meet her expectations or Royal Gate's from a customer service levelOur staff explained how Ms [redacted] would stop by each week for an update and at that time they would personally go over the current status of the repair on her vehicleAnd how nice and understanding she was each time they spoke with herRoyal Gate should have personally contacted Ms [redacted] by phone as the timeline was delayed by several unforeseen events: Waiting several days for the adjuster to come out,Placing an initial order for the parts needed and then filing a supplement claim to her insurance for more damage Royal Gate foundAnd then having hoods for her vehicle all come in damagedWhich has been reported to the manufacture and the disappoint it caused for the Ms [redacted] and Royal Gate.The day our Body Shop Mgrfound out that she did not have a rental car he put her in a car at the expense of Royal GateHe unfortunately had no idea the car smelled like smoke or he would have put her in another one right awayWe have a NO Smoking policy on all of our rental cars and with this being reported we have brought it to the attention of the Manager that oversees our rental unitsThe only time Ms [redacted] got upset with Royal Gate was when she asked our Body Shop Mgrif we would pay for her $deductible and we explained that we could not do thatMs [redacted] picked up and paid for her vehicle on 1/27/and I was told after she paid for the vehicle she wanted to leave the vehicle with us for a couple of days before she came back and took possession of her carOur staff expressed that Ms [redacted] was very happy the work and repairs that Royal Gate completed on her vehicle when she picked it up! AgainI hope Ms [redacted] excepts our sincere apology and knows that we have taken actions in our processes to make sure this is not repeatedWe truly value Ms [redacted] as a customer and hoping she will use Royal Gate in the future!Sincerely, [redacted] Business Development Executive

Tell us why here [redacted] Revdex.com# [redacted] The situation has been rectifiedDelay was caused from customer sending a photo copy of the VIN/Emissions not the originalOnce the original VIN/Emissions was received, title work has been processed at the State levelThe plates are expected within the next few daysRoyal Gate Dodge reimbursed customer $for a Texas temp tag during this delayPlease feel free to call me, if any additional information is needed [redacted] General Manager [redacted] ***

We feel we have addressed all issues at no expense with [redacted] pertaining to his 2014 Dodge Ram 1500. *All of the work was covered by the manufacturer under warranty. [redacted] Royal Gate paid for his rental vehicle. [redacted] New Radio *Fixed loose connection on window. *Fixed airbag... issue...it was plugged in but not locked. Please know we are happy to talk to the customer about trading in their vehicle on another one if that is something they are interested in doing. If you should have any additional questions, please contact me at ***@royalgatedodge.com Sincerely, [redacted] Customer Relations Manager

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ 9/10-Sales Manager stated that customer falsified income on credit applicationCustomer presented check stubs that did not match credit application, this caused customer's payment to go up one hundred dollars due to lender not having correct informationWe have customer's money for trade-inCustomer needs to come to Royal Gate and sign affidavit in order for funds to be released to customer

Ms [redacted] was notified yesterday that the correct SRT floor mats will arrive at Royal Gate today 8/4/and we will have them delivered to her tonight by 6:p.m Yesterday we also hand delivered by a Royal Gate employee her paperwork to her as well as the check she is questioningWe apologize for any for any inconvenience we have caused and greatly appreciate her patience!

Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ February 22, Royal Gate Dodge Chrysler Jeep Ram Inc Complaint Case# [redacted] (Ref#X-XXXXXXXXX-XXXXXXX-X-XXX) Consumer: [redacted] To whom it may concern, In response to complaint below, Cancelled a service agreement within days on or about 10/9/Still no refund as of 2/9/ Every time we have inquired about it the story changesFirst time they claim no paper workSecond time waiting for MoparThird time [redacted] had lost the checkRoyal Gate was cancelling check and sent a new oneForth inquiry back to waiting for Mopar to issue check The refund check was mailed to the lienholder [redacted] Bank on February 5, The amount will come directly off the loan balanceMr [redacted] has also received his apology Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not not received any apology,I had to contact the business several times before this was taken care of.What about the interest accrued on the for two months.I know its only small amount, but why should I have to pay it

They have not made contact after numerous calls and more issues have developedI paid off the vehicle over a month ago and they will not give me the title nor refund for gap insurance policy