Royal Heating and Air Reviews (%countItem)
Royal Heating and Air Rating
Address: N6714 Rangeline Road, Sheboygan, Wisconsin, United States, 53083
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When the heat was turned on last fall, staff noticed that it was not operating correctly. Upon inspection, it was noted the pump replaced a few months prior had stopped working. Royal heating and Air was contacted about the issue. They company stated the pump was under a warranty and would be replaced if that was the issue. They then sent a tech to the house to diagnose. Due to poor workmanship, the pump previously installed did in fact fail prematurely. Less than 4 months use. The tech told multiple staff members that this happens often and the pump was under warranty and would be replaced at no charge. The tech was told to go ahead and replace the pump if it was at no charge. The tech completed the job and took the Honeywell pump that was removed for a warranty claim. Less than one month later, the company sent a bill for nearly $700. The owner of the company was contacted and told us that his technician lied to us and that they do not stand behind the products they sell, nor the workmanship of installation. He also refused to return the pump so we could make a claim to Honeywell for ourselves. After several phone calls to resolve the issue, the owner became belligerent and insulting to myself and other staff trying to figure out a resolution. They further went on to threaten a lien against property.
Royal HeatingI am responding to a letter of complaint filed against our company with the Revdex.com ID# ***.We performed service on the boiler for Mr. on 11/16/2018 in which we replaced a failed pump. On 10/13/2019 we received an after hours request for service on this same boiler where we found the pump had failed. Our service tech informed Mr. of the problem with the pump and also of an additional issue with the pressure relief valve. Mr. instructed our tech to replace the pump and pressure relief valve which was done on 10/15/2019 and our service tech got a signature from Mr. on his service work order.Our office then invoiced for the after hours service call and all the work done for a total of $829.18. Mr. then mailed us a check for $196.48 with a note stating he wouldn't be paying the balance.Our office contacted him and asked why, his response was that the pump should be under warranty as it was less than a year later when it failed. Our office explained that after 90 days, the warranty if applicable would be with the manufacturer of the pump and not through us. He was also given the option of having us process the warranty and ship it back to the manufacturer for a $40 fee or he was welcome to pick up the pump at our office and process the warranty paperwork and ship it himself. He stated that this was poor business and that he would not be paying anything further. He then stopped all communication with us as we tried contacting him through voicemails and mailed invoices for the next few months. We then sent him to collections after notifying him of a deadline date.He finally called our office and I personally spoke to Mr., he was very agitated about being placed in collections and demanded that I pull it from collections. I informed him that it was now out of our control and he would have to contact the collection agency for any further questions. He then threatened to sue our company and abruptly hung up.Our office has a very thorough process for invoicing, warranties and collections and the whole process can last 120 days to arrange payments or dispute charges. Unfortunately, Mr. avoided all contact with our office until he was placed into collections.I feel after reading Mr. complaint that it would be completely unfair for that to be posted as we strive to keep our upstanding reputation in the community.If you have any questions, please let me know.--Thank you, Royal Heating & Air, LLC
A technician came over on 2/20/19. He called me upon arrival and I explained what was going on (the boiler was continuing to run and overheating both units). The tech informed me he does not usually handle those type of requests but he would see what he could do. He then performed a tune up (which I did not request) and changed the batteries on a thermostat. He attempted to adjust the boiler control but actually made it so the boiler was no longer heating the units. Tenants called to tell me the temperature was dropping quickly. I called ***back and the office manager (Allie I believe is her name) said they could not get anyone out until Monday 2/25. I explained that would not work as my tenants could not go 5 days without heat. She had no solution. I called *** who came out immediately and fixed what the tech from *** had done wrong. I promptly paid *** for their service. When I received the invoice from *** for a tune up and changing of batteries, I called to dispute it as I had not requested a tune up (and anyone can change batteries). I told them I had paid *** to do the actual job I had initially called about and to fix their mistake. The office manager (***) said I had to pay. I said I would like to speak with her boss. She said she was the boss and it was her decision. I asked to speak to the owner. She said he would call me back. He never did. I left 6 more voicemails for the owner to call me back. He never did. By his silence, I assumed perhaps the issue was resolved (although I wondered why he didn't have the courtesy to return a phone call). Then, on 9/10/19 I received a letter from ***. where *** had referred me for collections. I paid it.... for the moment. I dispute this charge and the reporting of it to a collection agency.