Royal King Cleaners

Review: I am deaf. three weeks ago, I got my clothes dry cleaned and I notice My complete suit has missing pants. I notified at person told my black pants is missing. person told me will take care and looking for it. a week passed, I returned to cleaners. I met different person and I asked them any update. she said not yet. another week by, I called cleaners ask same question and person said I will take care and take note description of my missing pants and gave my phone number. I was told call back next morning. Next morning I called again. I ask person any updated from manger. person said no and please wait few days. Today, I tried call back cleaners. [redacted] rejected my relay call twice. I not able to solve this issue. Cleaner has violation of the Americans with Disabilities Act (ADA) Title III of the Americans with Disabilities Act of 1990 (ADA) requires merchants to ensure that people with disabilities have access to their services.Desired Settlement: I want cleaners pay out for missing pants. Cleaner must follow Title III of the Americans with Disabilities Act of 1990 (ADA) requires merchants to ensure that people with disabilities have access to their services.

Business

Response:

ROYAL KING DRY CLEANERS

September **, 2013

TO:

Revdex.com

I am writing to respond to the Revdex.com complaint ID number [redacted]. I am the manager of Royal King Dry Cleaners in [redacted].

During the last week of August, 2013 I received a phone message on the answering machine at Royal King Cleaners from a woman who informed me that she was [redacted]’s mother and that she was calling on his behalf. She said that he had picked up a suit that we had dry cleaned and that the pants he was given were not part of his suit.

I apologized and told [redacted]’s mother to have her son bring the pants back so that I could sort out where the mistake was. She said he went to a wedding and was wearing the pants even though he believed them not to be his and that he couldn’t bring the pants back until the end of the week (week ending August **).

The pants and jacket were returned to the store on August **. I was not in the store on that date, but when I returned from vacation, I inspected the suit. I believe that the pants are a match to the jacket. However, the customer states that they are not.

Also upon my return from vacation, I received the letter of complaint from the Revdex.com. I see that [redacted] contacted the Revdex.com before even bringing back the pants to the store as the Revdex.com letter is dated August **. I am very sorry that he did not feel he could bring them in, give us some time to try to sort it out, and then offer him recompense if we were unable to locate his pants.

We ask our customers to give us at least 30 days to try to locate any misplaced item. I told [redacted]’s mother that when I spoke with her on the phone.

We guarantee 100% customer satisfaction if do not locate a misplaced garment. We are a small business and take great pride providing each of our customers with this 100% customer satisfaction in all that we do. This customer is not different. We will do everything we can to satisfy him.

In the matter of rejecting the customer’s relay call twice, it was not done on purpose. The employee who answered the phone had very little, if any, experience in a relay call. I apologized to [redacted]’s mother for my employee not recognizing it as such and continue to do so.

It is our intent that after the 30-day period from when the pants were returned and we have exhausted all possibilities of locating his pants, we will contact [redacted], as we would for any customer in this situation, and propose compensation for the loss of his suit.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,