Royal Landscaping Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for reaching out to meI unfortunately did not receive a checkWhen I went to see them regarding any sort of reimbursement on September 17, they told me the manager shredded the check and I did not receive any reimbursement or notice since thenIf they will be issuing a new check for $50, I would like to know so that I can go pick it upThanks for your time and help in this matter!
Regards,
*** ***

This is a miscommunication issue.  I (owner) was informed by manager of the situation.  I personally saw the blouse.  I also saw the check that waswritten on 9/9/2015...check # [redacted] to [redacted] for the damage to the blouse.  We took the responsibility to an unfortunate...

mistake by one of our employees.  The enclosed claim form document signed by [redacted] was submitted for a request of $ 50 which we did provide as stated above.  When we damage an article of clothing (which is very rare), we are purchasing the garment from the customer and giving them the value they requested.  This allows for them to purchase another one to replace the damaged one.  In the event that the customer wishes to keep the blouse, we do offer them 50% of what they requested AND give them the article of clothing that was damaged.  Del Rey Cleaners has been doing business since 1996 and always will own up to any mistakes by the owner or their employees.  In this case, I believe there was a break in the communication barrier somewhere.  We did write the check and will still honor the $ 50 if [redacted] so chooses.  We will also make an exception and give back the blouse as well....Thank YouLarry C[redacted] JrOwnerDel Rey Cleaners