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Royal Motors, Inc.

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Royal Motors, Inc. Reviews (1)

Review: Purchased a late model Honda Accord with low miles from Royal Motors located at [redacted] September of 2013. Located the car on the web. Upon viewing and test driving the car I asked if it had been in any accidents, at that time I was told by [redacted]) that the car had no accident history and I was presented a clear [redacted] to support the statement. Two days after I purchased the car I noticed a vibration from the front end. I called [redacted] and was told to take it to my local Honda dealer since the car was still under the manufacturers warranty. I proceeded to take the car to my local Honda dealer, with whom I have done business before, to have it looked at and repaired. It was at that point that I was informed that the car had been in a front end collision, presented a [redacted] with an accident dating back to 2011, and told that the warranty is voided due to this accident. In addition, the car was unsafe to drive. Upon calling Royal Motors with the news I asked for a refund on the purchase, which was denied. I sent both [redacted] reports (Royal Motor's and my Honda dealer's) to [redacted] customer service for verification. [redacted] validated that the accident appeared on the [redacted] that Royal Motors pulled. It looks like the copy given to me by Royal Motors had been altered to remove the accident. This dealer is unethical, dishonest and what they did is illegal.Desired Settlement: Allow me to return the vehicle and the dealer refund me the down payment, taxes and cost of repairs.

Business

Response:

Dear [redacted],

Hi. My name is [redacted] for Royal Motors Inc. I've read your email in response to the customers complaint# [redacted].

I find it a little suspicious that the customer is saying that we've forged documents from [redacted]. First of all the customer brought his own mechanic to check the car. They test drove the car and knew the car was involved in an accident. Secondly, the customer never asked for [redacted]. We always provide it to them if they ask for it. If we did give him a [redacted], you should please check and see who's name appears on it. Our [redacted] report has our name on top corner and bottom of the detailed car listed as Royal Motors Inc. with our address on it. I would like to know if that shows on that report??? After all how would we or anyone able to alter or forge these documents??? Since he did not ask us for any report, how dare he accuse us of such a thing? All I know is that he is the one that forged the documents him self just to make us look bad and to return the car!!! I know times are bad for everyone right now but this is no excuse to return a car that he had checked with his own mechanic, test drove the car and knew the car was in an accident!!!! We sell cars here, NOT [redacted]. If the car was not safe to drive, how did it pass NYS saftey inspection????

This is all a lie. We have a good reputation and we wont let him or anyone take advantage of that in any way. We do not agree in any way to take a car back from him nor pay him for anything that he has spent on the car. If there was something wrong with the car and was unsafe to drive, he should have given us the chance to make it right for him. He should have contacted us and sent it back to us and we would have had our mechanics look at that as well. If there was something that needed to be replaced by law, we would would have done it at that point. But nothing can be done any more since we were never given that opportunity. Thank you for bringing this up to our attention and hope this will answer your concerns.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

The response you received is coming from [redacted]. I was told that he is also the son of the salesman and [redacted], who sold me the vehicle. He was not involved in the sale of the vehicle nor have I ever met him.

Unfortunately, this is going to turn into a he said/ he said dispute.

First, I never bought my own mechanic, this was a mistake on my part, I asked and trusted [redacted]'s word that the car had not been in an accident. I test drove the car and was told the car had NOT been in an accident. I did ask for a [redacted] and was given a poorly printed copy of the report. The copy he gave me does not have their name on the top or bottom as he states. [redacted] handed the report to me personally. My assumption is that he removes their name from the forged copy to limit his liability in cases such as this. The car did not have a NY inspection. I registered the car myself in NJ and had it inspected myself, in addition, NJ inspection is just an emission inspection not a safety inspection. Lastly, I have documents from the Honda dealer I took the car to that state the car was unsafe to drive that is why I had them do the repairs and since I had been lied to by the dealer I did not want to take the car back to them for their version of "repairs". I find it funny how they state that I lied and forged documents when that is exactly what they did.

This is not a reputable dealer and future customers need to be aware of their tactics.

Sincerely,

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Description: AUTO DEALERS-USED CARS

Address: 780 West Merrick Road, Valley Stream, New York, United States, 11580

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