I no longer use the services at Royal Oaks Vet Hospital as they provided me with false information with regards to the promotional offer when I opened up my [redacted] account to pay for my dog's surgery. I was initially informed by Diana, who works at the front desk of Royal Oaks, that my promotional offer would be 0% interest if the loan was paid in full within 60 months. It turned out that the promotional offer was only good for 6 months, which meant that I had to pay a much higher amount each month to avoid interest, which was not in my budget to do so at the time and why I decided to use the 60-month interest free promotional offer with [redacted] in the first place. The difference in the promotional offer period was only disclosed to me when I received my first statement from [redacted].
As a result, I contacted [redacted] asking them to honor to 60-month interest free promotion which was told to me by Diana and which I duly noted on the receipt Diana gave me to sign. However, [redacted] refused to help me because they said the promotional offers are assigned by the vet hospital and not by [redacted] themselves, which meant that I had to deal directly with Dr. Dwyer to rectify this matter.
In my conversation with Dr. Dwyer, she refused to honor the 60-month interest free promotional offer which was told to me by Diana, one of her staff members. Dr. Dwyer insisted that the issue was [redacted]'s matter to resolve when [redacted] advised me numerous times that it was not and only the vet hospital can assign such offers.
Dr. Dwyer then turned it around and acted like she was the victim in this case because of the money she has to provide to [redacted] for offering their financial services at her vet hospital as she has to pay [redacted] a flat amount for each account that is opened by one of her customers, as well as a certain amount for each promotion that is offered.
Frankly, Dr. Dwyer's fiduciary responsibility to [redacted] for the financial services they provide to her clients has no relevance in the matter as that is the cost of her doing business which she must be responsible for absorbing. Dr. Dwyer failed to recognize that it was me, the customer, who was ultimately stuck with the bill and now needed to find a means to pay well over $3,000.00 in medical costs for my dog in 6 months or less to avoid having to pay astronomically high interest rates.
I was very disappointed with the way Dr. Dwyer failed to take responsibility for a mistake which was made by one of her staff members and then she acted like the victim in the situation complaining about how much money she had to give out to [redacted]. She had complete apathy towards me as one of her customers as she was not willing to work on a compromise to ameliorate the situation by helping me to find another payment plan which would be reasonably feasible for me. To add insult to injury, I received a condescending letter from the office manager, Yahaira, which basically stated that they were absolved of any responsibility for what had happened despite the fact they it was one of Dr. Dwyer's staff members, Diana, who misinformed me of the length of time the promotion would be valid.
Overall, the lack of concern to work with me on another payment plan whereby I could pay Dr. Dwyer directly, or something else which was more reasonable than having to pay the full balance within 6 months and not taking responsibility for misinformation which was given to me by one of her staff members showed how little Dr. Dwyer cares about her customers. It just seemed like Dr. Dwyer cared more about the money than trying to do the right thing for a mistake which her staff member created in the first place.
As a result, I use a different vet hospital [redacted] and my experiences there far outshine those which I have had at Royal Oaks. Both my animals and myself are treated with great respect and concern. Money is not their primary motivator as care for their patients is of the utmost importance. I did not experience this at Royal Oaks as Dr. Dwyer was more concerned about how much money would have had to come out of her pocket to correct the precarious situation her staff member put me in and needless to say, I lost all trust and faith in them to care for my pets.
I no longer use the services at Royal Oaks Vet Hospital as they provided me with false information with regards to the promotional offer when I opened up my [redacted] account to pay for my dog's surgery. I was initially informed by Diana, who works at the front desk of Royal Oaks, that my promotional offer would be 0% interest if the loan was paid in full within 60 months. It turned out that the promotional offer was only good for 6 months, which meant that I had to pay a much higher amount each month to avoid interest, which was not in my budget to do so at the time and why I decided to use the 60-month interest free promotional offer with [redacted] in the first place. The difference in the promotional offer period was only disclosed to me when I received my first statement from [redacted].
As a result, I contacted [redacted] asking them to honor to 60-month interest free promotion which was told to me by Diana and which I duly noted on the receipt Diana gave me to sign. However, [redacted] refused to help me because they said the promotional offers are assigned by the vet hospital and not by [redacted] themselves, which meant that I had to deal directly with Dr. Dwyer to rectify this matter.
In my conversation with Dr. Dwyer, she refused to honor the 60-month interest free promotional offer which was told to me by Diana, one of her staff members. Dr. Dwyer insisted that the issue was [redacted]'s matter to resolve when [redacted] advised me numerous times that it was not and only the vet hospital can assign such offers.
Dr. Dwyer then turned it around and acted like she was the victim in this case because of the money she has to provide to [redacted] for offering their financial services at her vet hospital as she has to pay [redacted] a flat amount for each account that is opened by one of her customers, as well as a certain amount for each promotion that is offered.
Frankly, Dr. Dwyer's fiduciary responsibility to [redacted] for the financial services they provide to her clients has no relevance in the matter as that is the cost of her doing business which she must be responsible for absorbing. Dr. Dwyer failed to recognize that it was me, the customer, who was ultimately stuck with the bill and now needed to find a means to pay well over $3,000.00 in medical costs for my dog in 6 months or less to avoid having to pay astronomically high interest rates.
I was very disappointed with the way Dr. Dwyer failed to take responsibility for a mistake which was made by one of her staff members and then she acted like the victim in the situation complaining about how much money she had to give out to [redacted]. She had complete apathy towards me as one of her customers as she was not willing to work on a compromise to ameliorate the situation by helping me to find another payment plan which would be reasonably feasible for me. To add insult to injury, I received a condescending letter from the office manager, Yahaira, which basically stated that they were absolved of any responsibility for what had happened despite the fact they it was one of Dr. Dwyer's staff members, Diana, who misinformed me of the length of time the promotion would be valid.
Overall, the lack of concern to work with me on another payment plan whereby I could pay Dr. Dwyer directly, or something else which was more reasonable than having to pay the full balance within 6 months and not taking responsibility for misinformation which was given to me by one of her staff members showed how little Dr. Dwyer cares about her customers. It just seemed like Dr. Dwyer cared more about the money than trying to do the right thing for a mistake which her staff member created in the first place.
As a result, I use a different vet hospital [redacted] and my experiences there far outshine those which I have had at Royal Oaks. Both my animals and myself are treated with great respect and concern. Money is not their primary motivator as care for their patients is of the utmost importance. I did not experience this at Royal Oaks as Dr. Dwyer was more concerned about how much money would have had to come out of her pocket to correct the precarious situation her staff member put me in and needless to say, I lost all trust and faith in them to care for my pets.