Royal Publishing Co

To whom it may concern:Royal Publishing has an agreement with all of our school contracts The agreement is that Royal Publishing will produce a nice souvenir program, and per the contract the school will distribute In this case, Shari, our customer service rep., has already spoke with Norm about this We called the school and spoke with the athletic secretary on 10/20/and she said "SAID HE NEEDED TO CALL [redacted] THE AD SECRETARY BECAUSE SHE CONFIRMED TO ME THEY GOT THE BOOKS AND THEY MOST CERTAINLY DID HAND THEM OUT AND EVEN HAD A FEW LEFT " I have to believe if the athletic secretary said they were handed out, that they were handed out I would be glad to cancel the winter basketball program, and I will take care of the rest of the fall ad, (credit $45) I would like to have a list of any customers that felt like they were lied to- it is very important to Royal Publishing and to myself that any problems get resolved The cost of the fall ad was $95, $was paid, I'll write off $ The winter ad was $I will cancel that ad I will also block the customers phone number so they will not be called for anymore of their high school programs Thank you for your time and I am very sorry for any inconvenience this has caused Sincerely, [redacted] Customer Service Manager [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/03/07) */ To whom it may concern: First and foremost I want to apologize to Mrs [redacted] ***This salesperson Laura Holmes is no longer with our companyThere is no excuse for calling someone multiple times in one day, unless asked to do soI am going to block XXX-XXX-XXXX from being called from our [redacted] Publishing phone system and I am going to send Mrs [redacted] $in [redacted] Buck gift certificates that can be used toward future advertisingI am so sorry for the inconvenience this has caused Sincerely, [redacted] Customer Service Manager X-XXX-XXX-XXXX ext Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Part of the reason for not being contacted is we do not need there servicesI have NO need for your gift card! Two he has a phone number wrong [redacted] More importantly he did not address how he plans to educate his staff for proper telemarketing lawsHow will he prepare his staff to not be pursued for harassment by potential customers It is a sad day that someone can open up a 'call center' offering services of which the callers they know nothing about! Leaving them to hang in the breeze to take the blame when they harasses a potential customerTelemarketing Sales Rule The Telemarketing Sales Rule (TSR) of the Telephone Consumer Protection Act (TCPA) gives telephone customers the right to sue telemarketers and get money if the telemarketers ignore the federal Do Not Call listWhat a good law! Finally, consumers can take monetary revenge on companies who intrude on our lives by using the telephone to creatively trap us into giving them money for goods and services we don't need or wanthttps://www.privacyrights.org/ar/Suing-a-Telemarketer.htm# In short I am far from happyI want this company to put on its big boy pants and act responsiblyPart of being responsible is teaching your staff how to treat and respect your potential customerTreat them like poop you are going to get pooped on!

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ To whom it may concern: First of all, I would like to apologize for the confusion and let you know that I am canceling the ad that was purchased by [redacted] on 12/21/The event is being held on 2/29/16-3/4/I would like to address Ms ***'s concerns written in her complaint [redacted] Publishing does not work without a signed agreement from the HOT schoolIn this case the Host is [redacted] in New BostonThe assignments are posted by the MHSAA that says which schools are hosting and the schools that are participating [redacted] ( who Ms [redacted] was supporting) is okaying in the [redacted] Class B Girls Basketball DistrictI'm not sure who Ms [redacted] spoke with at the school,but the athletic department would probably know where the girls are going to be playingThere is no advertising and no misrepresentation [redacted] Publishing has been in business over years, we are proud Revdex.com members with an A+ rating and a member of the Peoria Heights Chamber of CommerceI'm also sorry that Ms [redacted] wasn't handled in a more timely manor, this could have been avoidedI am also going to send Ms [redacted] $in [redacted] Busk gift certificates that she can use toward future advertising if she would like to give us another chance Sincerely, [redacted] Customer Service Manager X-XXX-XXX-XXXX ext***

Initial Business Response / [redacted] (1000, 5, 2016/06/16) */ To whom it may concern: On 4/12/ [redacted] was contacted by Royal Publishing employee Ebonie MarshallEbonie was in charge of the ad sales for the Meeker High School section of the CO Boys and Girls Track & Field Championship Program Ebonie called on 4/12/at 2:pm and spoke with [redacted] for 7:minutesWhen the sale was complete [redacted] ,the floor verifier, came to the phone and went over the billing and the ad copy one more timeMr [redacted] purchased a 1/page ad for $arid the initial invoice was sentSince then a statement was sent the last week in MayBoth mailings have a very large toll-free number to our customer service departmentIf Mr [redacted] would have called we would gladly have explained all of the aboveRoyal Publishing is contracted thru the Kukulski Brothers to do the ad sales far the Colorado Championship Programs The Kukulski Brothers are contracted thru the Colorado High School Activities AssociationWe never work without a contract, we have an A+ Revdex.com rating, and we are members of the Peoria Heights Chamber of CommerceRoyal Publishing has been in business over years, and I personally have worked here for of those yearsTo say "this is an obvious fraud" is offensiveI hope I have reminded Mr [redacted] of this verbal contract, and also I am sending a copy of the program in tomorrow's mailPlease let me know if you need any more information Sincerely, [redacted] Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) No one here has any recollection of this transaction, but based on the description it sounds like it did happenWe will review the copy of the print ad and make a final determination Part of the confusion is that we never found a record of a Fax or E-mail requesting copy approval or any copy of the publication If we have offended Royal Publishing or it's employees please accept our sincere apology

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce I receive the bookletI'll pay the sum of $and this case can be Closed.Thank you

To whom it may concern,I want to apologize to MsHillThere was a misunderstanding and I am going to credit the invoice [redacted] for the rest of the balance which is $On May 2, [redacted] sent the PIAA District boys & girls basketball playoff program along with $u Royal Bucks The account has also been flagged that if anyone wants to place an ad from Blue Valley Storage they must sign off on a proof.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Yes, we will accept this, yet, do want to further explain I, [redacted] ***, wife to business owner, [redacted] ***, did talk to [redacted] at the [redacted] The Souvenir Programs were NOT handed out, but put in a box for people to take, sometimes being left behind the ticket counter which is glassed in, so not visibleThese were not easily visible to be taken and people would only know they were available IF they knew about them *** also said they could not afford to pay someone to hand them outSometimes they were put on a table with something on them so they would not blow away but again, MY CHILDREN LOOKED FOR THEM NUMEROUS TIMES and NEVER SAW THEM nor was offered them and never saw any of their friends with them Beth also said there were most certainly NOT HOME GAMES these would be handed out to With this agreement, we very much took it that this was something that would be HANDED OUT, to game attendees, and not something that would have to be seeked out for.As far as another local business, it was [redacted] *** in Greenville, MI where ads were put in the program, which were never authorized, and they were told someone okayed it that no longer even worked there during the time it would have been accepted The owner of [redacted] ***, [redacted] , gave me permission to share this She said she was threatened to have this ruin her credit and she was in the midst of refinancing her business and could not take that chance so just paid the bill She has to return threaten for the soliciting calls I cannot mention the other business that was listed with Royal Publishing, as they did not give me permission to share it But there was quite the discussion of this in a public place.I appreciate the finalizing of this and the Revdex.com helping us settle this matter Again, we wish NO FURTHER CALLS from Royal Publishing.Thank you [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ To whom it may concern: I will be issuing a credit on invoice XXXXXXX in the amount of $I am sorry for any inconvenience this may have caused Sincerely, [redacted] Customer Service Manager

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ To whom it may concern: I am unable to locate a Royal Publishing account with the information that was given to me by the BBB and Mr. [redacted] . I would be happy to rectify this problem if someone could please give me a name of the business,... the business phone, or address or RPC account number. Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They were able to call my phone number and leave voicemails with my name. Final Business Response / [redacted] (4000, 13, 2015/09/22) */ As I responded in the letter dated 9/4/15, I would be happy to block your phone number if you would give me the phone number that we are calling. It is not XXX-XXX-XXXX. What is the name of your business? I could also try to locate your account if I had that. My hands are tied until I get this information. Thank you. ::

To whom it may concern:First of all Royal Publishing is not a scamWe have been in business over years, have an A+ Revdex.com rating, we are members of the Peoria Heights Chamber of Commerce and NEVER work without a contract with our schools/associationsRoyal Publishing is contracted to do the ad sales for the Co Boys & Girls Track & Field Championship Programs.On Wednesday May 3, at 4:58pm, salesperson Alecia contacted James A [redacted] and spoke for 15:minutesMr [redacted] was contacted because Grand Valley High School was participating in the ChampionshipAlecia set up the entire ad with Mr***, and at the end of the call, as with all of our saleseople, a verifier is called to the phone to go over the billing and the ad copy one more time and also to obtain a middle initial, also the manager is the only on to be able to release the adThe invoice with a copy of the ad was sent at that time to [redacted] In Parachute, COA statement was sent out at the end of June and the first time our company was told of a dispute was on July 20th when we called to collect the debtOn July 20th I sent a copy of the program, a duplicate invoice and our phone time report to the customer.At this point, the ad did run with the permission of Mr***, and the content was correct and the program was publishedI will discount the ad 20% due to the misunderstandingThe total cost of the ad will be $Upon receipt I will place the account on a proof before billing, and send the customer $i Royal Buck gift certificatesI am truly sorry and I hope Mr [redacted] will feel this is fair settlement.Sincerely, [redacted] Customer Service Manager1-800-397-ext***

This was handled already today Shari did call [redacted] back and advised that the check would be mailed this Friday The issue was resolved on 2/19/and the account was referred to payables to send a check I am very sorry for the delay Sincerely, [redacted] [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ 7/27/ Case# XXXXXXXX WBXXXXX XXXXXXX To whom it may concern: Mr [redacted] purchased print advertising to be placed in three different high school programsUntil I received an email from Mr [redacted] on 7/21/(last Tuesday) I have absolutely no record of any type of a complaintIf Mr [redacted] would have asked for a copy of the programs that he purchased ads in, I would have been glad to obligeWe had left three messages between 5/and 6/for Mr [redacted] before we were finally able to speak with himAt that time Mr [redacted] agreed to pay a partial payment of $75.00-again no mention made of any type of complaintWe did accidentally charge Mr [redacted] 's debit card the full amount of the ad ($150.00) but as soon as he contacted us we reversed the charge immediatelyIt was a mistake and I acknowledged this in an email to him on 7/I also apologized and offered him $in Royal Buck gift certificates after the 2nd installment was paid on 7/as previously agreed I will write off invoice XXXXXXX, and I will send all three programsI will not write off the other two invoicesWe did not run ANY of the ads fraudulentlyWe ran all three ads in good faith approved by Mr [redacted] , and we cannot and do not promise business from our adsAlthough, the program books are a great venue to get your name in front of parents, fans, teachers and anyone else that gets a program book at the eventNo one can promise return on any type of advertisingWe can promise that we will create the ad, print a quality book, deliver the book to the event, and the school promises to distribute the books at their event I will block Mr [redacted] 's phone number from our phone systemRoyal Publishing has been in business for over yearsI have worked at Royal Publishing years and I take great pride in our productWe have an A+ Revdex.com rating and we are a member of our local chamber of commerceI would love it if we had zero complaints, but we print 1000's of ads each year and we do make mistakesBut we also put forth our best efforts to make good and please our customers Sincerely, [redacted] Customer Service Manager X-XXX-XXX-XXXX ext***