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Royal Riding & Accessories Inc.

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Royal Riding & Accessories Inc. Reviews (2)

In response to the complaint from Tad [redacted].  He originally purchased the seat pad from one of my Dealers in FL.  As soon as he contacted me I contacted the Dealer he purchased the pad from and in the name of customer service I dealt with Mr [redacted] myself.
I had him return...

the pads for a full refund and explained that this is the first time since I have been in business that any tear has ever happened.  I told him I would contact someone at Mustang seats to see what could be done, I tried multiple times and my contact was no longer with the company.  
I have also been doing internal testing and am unclear as to how the seat got torn as we had no similar results.
I have also informed Mr [redacted] that I got another contact for Mustang and I have sent 3 e mails, I am currently waiting for a quote for a new seat for him.
This is the first complaint we have ever had, the basis of our company is on good customer service.
I first heard of this in November 2014 and have been in contact with Mr [redacted] and am attempting to resolve this with a new seat.
Thank you

Review: I purchased two of their Royal Riding Gel pads at Biketoberfest in Daytona Beach Florida 2014. They guaranteed the comfort and said if we rode home and were not satisfied we could return them for a full refund. Upon arriving at home we were not happy. When I took them off my seat, I noticed the strap and clip that holds them onto the seat had cause a tear in my seat cover. I attempted to contact the company for weeks with no response. I sent emails and made numerous phone calls. I boxed up the both gel pads and sent them back. Finally after a month and half [redacted] (owner) called and apologized saying she was out of town at shows. She said she would contact the representative that sold me the pads and get my money refunded. After another few weeks I did receive the refund. I also provided [redacted] with numbers pictures where you can see that the clip from her product tore my seat cover. [redacted] apologizes and assured me she would take care of it. I explained I paid $720 dollars for this seat and expect it to be taken care of. [redacted] said she was good friends with the owner of Mustang seats and she would get it taken care of. Empty promises after months have gone buy and several attempts to get this taken care of [redacted] has promised several times and always has excuses, i.e. busy time of the year, its the holidays etc. Here I sit with a seat that was ruined by her product and I have given her almost 5 months to get it fixed or replaced and it still hasnt happened. Now she will not return my emails or calls. Buyer beware dont buy this product it can damage you seat and you will be left out in the cold!!Desired Settlement: I want [redacted] Royal Riding & Accessories Inc. to purchase me a new Mustang Super Touring One-Piece Vintage Seat with Receiver Harley-Davidson FLHT/FLTR/FLHR/FLHX part number #79538 and have it sent to me. The pictures I sent her you can clearly see the marks made in the seat and right were the clip was is a tear. I is very apparent this clip ruined my seat cover. [redacted] even agreed and appreciated the pictures and feedback. [redacted] stated she has been trying to design and new way to attach pads.



In response to the complaint from Tad [redacted]. He originally purchased the seat pad from one of my Dealers in FL. As soon as he contacted me I contacted the Dealer he purchased the pad from and in the name of customer service I dealt with Mr [redacted] myself.

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Address: 2290 Eastman Ave Unit 106, Ventura, California, United States, 93003


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