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Royal Ruffhouse Doggy Stay & Play

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Royal Ruffhouse Doggy Stay & Play Reviews (1)

Please find below my response to the complaint submitted on 1/11/2017 by [redacted]. The [redacted] Family has boarded their 3 dogs with A Royal RuffHouse now on 3 separate occasions over the past year. On December 21, 2016 the [redacted] Family once again made a reservation and brought their 3 dogs to be...

hoarded for the Christmas Holiday. Unfortunately, on December 23. Two days after the [redacted]'s had dropped off their 3 companions. Their German Shepherd [redacted] jumped over a 6 foot fence in the main kennel yard and then a 5 foot perimeter fence which encloses the Kennel Property. As [redacted] was jumping over the outer 5 foot perimeter fence an employee tried to stop him and was bitten forcefully enough to draw blood from two puncture wounds. [redacted] being a young male was out of sight in only a few moments. The employee who was bitten then came into the office to tell me what had happened and to take care of the wounds on his hand. I immediately jumped into the car to find [redacted] but after searching for 2.5 hours was not successful in finding him. Once 1 returned home I immediately called the [redacted]'s to inform them that [redacted] had jumped over the fences and that I was unsuccessful in finding him. As a matter of fact 1 once again asked the [redacted]'s when they were dropping off their 3 companions on December 21 if they were sure that [redacted] or [redacted] could not jump over our 6 foot fencing and they assured me that they could not. I was concerned because [redacted] and [redacted], even though they had been here two times prior. arc completely unsocial zed. Scared of anyone outside of the family and exhibit behavior that is threatening when approached. [redacted] and [redacted] would, without a doubt, do anything possible to get out of the double fenced kennel areas when approached by anyone other then family. At the conclusion of my conversation with [redacted] I told him that my next step was to contact Hesperia Animal Control to let them know the situation and to be on the lookout for [redacted]. Being a Holiday Weekend Animal Control \ as closed until the following Tuesday. When I placed the call to Animal Control roughly 15 minutes after speaking with the [redacted]'s I was connected to their answering service and they informed me that [redacted] had already called and reported [redacted] missing. Prior to the [redacted]'s, or anyone else boarding. their dogs at a Royal RuffHouse they are required to sign our standard boarding contract which limits any liability to A Royal RuffHouse as long as due diligence was exercised in the care of our hoarding guests. Any unused monies paid for boarding services are non refundable and can only he used as credit for future hoarding services. The [redacted]'s have this option available to them should they choose to use our boarding services again in the future, A Royal Ruff...House could not feel any worse about the [redacted]'s loss and hope that they will be successful in recovering their companion as soon as possible but there was no negligence in our care for the [redacted]'s companions at any time during their slays at our facilities. It is completely.' out of our control if a. dog chooses to jump over our kennel and perimeter fencing, The [redacted]'s were aware of the 6 foot fencing and still chose to board their dogs at our facilities on more than one occasion. Anyone who calls A Royal Ruff-House inquiring about our boarding services is informed without fail that we are a cage free hoarding service and if their companions can jump over a 6 foot fence then this is not the best solution for their boarding requirements and that they should contact one of our caged competitors. When potential or new customers visit A Royal Ruff-House for the first time they are once again informed about the 6 foot fencing and to confirm that their dogs do not have the ability to jump over them. A Royal Ruff House practices due diligence making every effort possible to better insure the overall health and safety of our customers companion(s) while in our care and boarding at our facility. Please feel free to call us anytime, for any reason, and we will do our best to make your experience with A Royal Ruff louse a pleasurable one.

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Address: 9963 Peach Ave, Hesperia, California, United States, 92345

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