If the guest has already started a dispute with her cc company then we will from now on work with the credit card company as soon as we receive their paperworkUnfortunately we cannot give any refunds or discounts once the cc company has been contacted because doing so may result in double creditMore than one representative of our hotel has tried to speak reasonably with the guest but we are not getting anywhere with that so all communication will be done with the cc company disputing the chargesThe guest has put damaging and questionable "facts" on Ramada's Facebook page as well as contacted Corporate and Health DepartmentResulting inspections from those mentioned resulted in no violations but has wasted a lot of our company"s time
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before April 20, As a company, we’re committed to delivering a great experience with every stay with usIf for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs Best Regards, *** [redacted] Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: ###-###-####
If the guest has already started a dispute with her cc company then we will from now on work with the credit card company as soon as we receive their paperworkUnfortunately we cannot give any refunds or discounts once the cc company has been contacted because doing so may result in double creditMore than one representative of our hotel has tried to speak reasonably with the guest but we are not getting anywhere with that so all communication will be done with the cc company disputing the chargesThe guest has put damaging and questionable "facts" on Ramada's Facebook page as well as contacted Corporate and Health DepartmentResulting inspections from those mentioned resulted in no violations but has wasted a lot of our company"s time
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before April 20, As a company, we’re committed to delivering a great experience with every stay with usIf for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs Best Regards, *** [redacted] Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: ###-###-####