I'm sorry , we will be unable to issue anymore refund as we do not think this is a legitimate or valid complaintFirst of all, we have an older Indian gentlemen who works the all night shift at the front deskI can promise you he is not a smoker and certainly not a drug userWe have no other
staff working at 6amEveryone else reports for work at 9am! If there was illegal activity going on in this property we would like to be informed of it immediately instead of hours later when checking out The issue about bedbugs is simply not true eitherThe guest stayed in room #***, on a 4th floor we just added and opened not more than weeks agoWe bought not only all brand new mattresses and box springs for each room up there, but new furniture and headboards, carpeting, etc., so there is virtually no way any bedbugs could be in a room thatb up until May 3rd, had only been rented one other time since openingThe manager tried to explain after sending someone top the room that the bug they saw was a stinkbug which are prevalent when the weather turns warm in southwest virginiaThere was no sign of bedbugsAs a matter of fact we were in a hurry to open for a busy sold out weekend so we did not yet take the plastic off the beds' box springsThe guest was credited $on May 4th I can attach folio copy
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still haven't received refund like was stated.Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of 5-20-our bank shows the $has NOT been refundPlease refund this amount immediatelyContact our bank *** *** Bank and credit this amount.** *** **
*** *** ***
###-###-####
Regards,
*** ***
I am currently working at our Baymont Inn & Suites so when I go to Ramada tomorrow (Thursday Aug 18th) I will look into all the guest's concerns and can then decide the appropriate discount or credit to give. More than likely we will offer a free night at our Baymont Inn & Suites in...
Salem/Roanoke area. The hotel is interior corridor and was completely renovated in august 2014 so I believe the guest would be pleased. Or we may offer a credit if the guest paid by cc but like I said, I will look into all the allegations tomorrow.Thank you[redacted]
We are sorry to hear the guest is not sayisfied with the partial credit we gave on the cc die to guest used room and stayed all day.We do not agree that the guest should be credited the full amount. The manager spoke with the guest the next morning. The guest should have informed the hotel immediately, not at checkout time. The guest agreed and signed acceptance of the partial credit we had given and that's all we will be able to give back.
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted]. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before September 14, 2017. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs. Best Regards, [redacted] Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] To assist in reaching a resolution, I’ve informed the property’s general manager...
of the situation. The general manager will contact the guest on or before April 20, 2018. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs. Best Regards, [redacted] ** Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
If the guest has already started a dispute with her cc company then we will from now on work with the credit card company as soon as we receive their paperwork. Unfortunately we cannot give any refunds or discounts once the cc company has been contacted because doing so may...
result in double credit. More than one representative of our hotel has tried to speak reasonably with the guest but we are not getting anywhere with that so all communication will be done with the cc company disputing the charges. The guest has put damaging and questionable "facts" on Ramada's Facebook page as well as contacted Corporate and Health Department. Resulting inspections from those mentioned resulted in no violations but has wasted a lot of our company"s time
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has sent Mr. [redacted] an email offering him 15,000 Wyndham Reward points as a goodwill gesture. If you need any more information on this matter, please contact me directly at [redacted]. Best Regards, [redacted] ** Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have also included photos of the property and its kept condition.
Regards,
[redacted]
We are sorry she had these issues during her stayWe will take care of the problems and issue a refund to her
I'm sorry , we will be unable to issue anymore refund as we do not think this is a legitimate or valid complaintFirst of all, we have an older Indian gentlemen who works the all night shift at the front deskI can promise you he is not a smoker and certainly not a drug userWe have no other
staff working at 6amEveryone else reports for work at 9am! If there was illegal activity going on in this property we would like to be informed of it immediately instead of hours later when checking out The issue about bedbugs is simply not true eitherThe guest stayed in room #***, on a 4th floor we just added and opened not more than weeks agoWe bought not only all brand new mattresses and box springs for each room up there, but new furniture and headboards, carpeting, etc., so there is virtually no way any bedbugs could be in a room thatb up until May 3rd, had only been rented one other time since openingThe manager tried to explain after sending someone top the room that the bug they saw was a stinkbug which are prevalent when the weather turns warm in southwest virginiaThere was no sign of bedbugsAs a matter of fact we were in a hurry to open for a busy sold out weekend so we did not yet take the plastic off the beds' box springsThe guest was credited $on May 4th I can attach folio copy
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still haven't received refund like was stated.Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of 5-20-our bank shows the $has NOT been refundPlease refund this amount immediatelyContact our bank *** *** Bank and credit this amount.** *** **
*** *** ***
###-###-####
Regards,
*** ***
I am currently working at our Baymont Inn & Suites so when I go to Ramada tomorrow (Thursday Aug 18th) I will look into all the guest's concerns and can then decide the appropriate discount or credit to give. More than likely we will offer a free night at our Baymont Inn & Suites in...
Salem/Roanoke area. The hotel is interior corridor and was completely renovated in august 2014 so I believe the guest would be pleased. Or we may offer a credit if the guest paid by cc but like I said, I will look into all the allegations tomorrow.Thank you[redacted]
We are sorry to hear the guest is not sayisfied with the partial credit we gave on the cc die to guest used room and stayed all day.We do not agree that the guest should be credited the full amount. The manager spoke with the guest the next morning. The guest should have informed the hotel immediately, not at checkout time. The guest agreed and signed acceptance of the partial credit we had given and that's all we will be able to give back.
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted]. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before September 14, 2017. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs. Best Regards, [redacted] Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] To assist in reaching a resolution, I’ve informed the property’s general manager...
of the situation. The general manager will contact the guest on or before April 20, 2018. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs. Best Regards, [redacted] ** Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
If the guest has already started a dispute with her cc company then we will from now on work with the credit card company as soon as we receive their paperwork. Unfortunately we cannot give any refunds or discounts once the cc company has been contacted because doing so may...
result in double credit. More than one representative of our hotel has tried to speak reasonably with the guest but we are not getting anywhere with that so all communication will be done with the cc company disputing the charges. The guest has put damaging and questionable "facts" on Ramada's Facebook page as well as contacted Corporate and Health Department. Resulting inspections from those mentioned resulted in no violations but has wasted a lot of our company"s time
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in [redacted] We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. Customer Care has sent Mr. [redacted] an email offering him 15,000 Wyndham Reward points as a goodwill gesture. If you need any more information on this matter, please contact me directly at [redacted]. Best Regards, [redacted] ** Liaison, Customer Care Wyndham Hotel Group Phone: [redacted] Fax: ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have also included photos of the property and its kept condition.
Regards,
[redacted]