Royal Tire

I talked to [redacted] last week and assured him I would get to the bottom of what happenedI also told [redacted] that we would refund his money and apologized to the lack of communication in the storeWe have also reviewed with the team and taken the appropriate action on our end to make sure this type of thing never happens againWe will be processing ***'s refund this week and I will follow up with another phone call to assure him of our actions at Royal TireWe also gave [redacted] another coupon for a free full synthetic oil change