Initial Business Response /* (1000, 10, 2015/10/02) */
Hi,
So basically the customer came to the car wash on September 12, 2015 for a Deluxe Wash. The Deluxe Wash includes wash, towel dry, windows inside out, vacuum, clean dashboard, cup holder, wheels, and wash rubber matts (optional). After...
Initial Business Response / [redacted] (1000, 10, 2015/10/02) */ Hi, So basically the customer came to the car wash on September 12, for a Deluxe WashThe Deluxe Wash includes wash, towel dry, windows inside out, vacuum, clean dashboard, cup holder, wheels, and wash rubber matts (optional)After the customer left the premises, she came right back and claimed that her radio screen was crackedTwo employees worked on her car said that was there alreadyI was not at the car wash at that time and communicated with her over text messages that I couldn't do anything since I was out of town, should be back on Tuesday September 15, 2015, I will take a look at the car and go from thereWhen I was back at the car wash on Tuesday, I asked the employees who worked on the her car about the whole situation and they both claimed that it was there already, and I asked them to back it up by their written statementI do have both of their written statement in placeThe husband came to the car wash on Tuesday instead of the customerWhen I looked at the radio screen and saw the damage, I knew that was impossible for the employees to damage that screen because it had the sharp point to the crack, it must had some sharp subject to be in contacted to the screen to create that damageI asked him nicely to walk with me to the vacuum line so then I can show him all we are using to clean the car is the towel, nothing is sharp to cause that damageHe refused to go with meI then asked one employee to take picture of the crack and he would not let us do thatHe said he would call the policeHe did call the police and the police showed up but did not really do anything to itIn front of the police, I told both of them that I had written statement from both employees about the situation, I do not agree about us damaging his vehicle and believe it is a pre-existing condition, and offer him to take us to court if needed Please let me know if you need anything elseThank you Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) She is lying, as I let her employee take a pictureShe is refusing responsibility, and if you look at her yelp reviews, this looks like a common occurrence with her companyMy fiancée took issue with the employees on that day it happenedShe was blown off, and told to talk to the owner, whom was out of townAgain, the owner didn't seem too concerned about addressing this issue Final Business Response / [redacted] (4000, 15, 2015/10/10) */ No one from Wash Me asked the customer to take the picture on the day when the incident occurredThe following Tuesday when the husband brought the car back, I asked him to take the picture and he refused to let us do thatHe called the police, and when the police arrived, I told the police about the situation, and at that time, the husband allowed us to take the pictureIf I am not concerned about the issue, I would not ask them to come back to the car wash when I got back to townBut when I saw the damaged, I knew it could not of happened at the car wash, and on top of that, the employees who worked on the car had noticed the damage and took extra precaution, and both of them had written statement to support that Final Consumer Response / [redacted] (4200, 17, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an absolute lieNo one asked to picture the stereoWhat kind of sense would that make to take a photo of the damage caused by the negligent employee to incriminate his/herself? There is enough support from previous customers, and we're filing suit for the damages causedWe will not stop in the matter until the damages caused by royal wash ARE FULLY PAID FOR!
Initial Business Response /* (1000, 10, 2015/10/02) */
Hi,
So basically the customer came to the car wash on September 12, 2015 for a Deluxe Wash. The Deluxe Wash includes wash, towel dry, windows inside out, vacuum, clean dashboard, cup holder, wheels, and wash rubber matts (optional). After...
the customer left the premises, she came right back and claimed that her radio screen was cracked. Two employees worked on her car said that was there already. I was not at the car wash at that time and communicated with her over text messages that I couldn't do anything since I was out of town, should be back on Tuesday September 15, 2015, I will take a look at the car and go from there. When I was back at the car wash on Tuesday, I asked the employees who worked on the her car about the whole situation and they both claimed that it was there already, and I asked them to back it up by their written statement. I do have both of their written statement in place. The husband came to the car wash on Tuesday instead of the customer. When I looked at the radio screen and saw the damage, I knew that was impossible for the employees to damage that screen because it had the sharp point to the crack, it must had some sharp subject to be in contacted to the screen to create that damage. I asked him nicely to walk with me to the vacuum line so then I can show him all we are using to clean the car is the towel, nothing is sharp to cause that damage. He refused to go with me. I then asked one employee to take picture of the crack and he would not let us do that. He said he would call the police. He did call the police and the police showed up but did not really do anything to it. In front of the police, I told both of them that I had written statement from both employees about the situation, I do not agree about us damaging his vehicle and believe it is a pre-existing condition, and offer him to take us to court if needed.
Please let me know if you need anything else. Thank you.
Initial Consumer Rebuttal /* (3000, 13, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She is lying, as I let her employee take a picture. She is refusing responsibility, and if you look at her yelp reviews, this looks like a common occurrence with her company. My fiancée took issue with the employees on that day it happened. She was blown off, and told to talk to the owner, whom was out of town. Again, the owner didn't seem too concerned about addressing this issue.
Final Business Response /* (4000, 15, 2015/10/10) */
No one from Wash Me asked the customer to take the picture on the day when the incident occurred. The following Tuesday when the husband brought the car back, I asked him to take the picture and he refused to let us do that. He called the police, and when the police arrived, I told the police about the situation, and at that time, the husband allowed us to take the picture. If I am not concerned about the issue, I would not ask them to come back to the car wash when I got back to town. But when I saw the damaged, I knew it could not of happened at the car wash, and on top of that, the employees who worked on the car had noticed the damage and took extra precaution, and both of them had written statement to support that.
Final Consumer Response /* (4200, 17, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an absolute lie. No one asked to picture the stereo. What kind of sense would that make to take a photo of the damage caused by the negligent employee to incriminate his/herself? There is enough support from previous customers, and we're filing suit for the damages caused. We will not stop in the matter until the damages caused by royal wash ARE FULLY PAID FOR!