Royal Water Damage Restoration, Inc.

We were out to *** ***’s home on 9/12/
to remove water
and dry out her finished basement as we are a water remediation company. The job was completed to *** ***’s
satisfaction on 9/15/
Approximately month later 10/23/we received a call from
*** ***’s plumber stating that he was playing around with the breakers which
caused a power surge resulting in the boiler ignition to fry. We explained to *** *** and her plumber that
we did not wire breakers together and are in no way at fault. The last person to actually touch the breaker
was her plumber
In good faith we called *** *** a few days later to try
to resolve her issue even though it wasn’t our responsibility nor did it have
anything to do with us or with the job that we completed (again to her satisfaction)
back in September During our conversation
*** *** mentioned that she had not used the heater/boiler in over a year so we
offered to send out another HVAC/Plumber to actually fix the problem (at our
expense). We gave her all of the contact
information she needed but she refused any help*** *** then stated that after 25yrs it was
time to buy a new boiler and that she wanted us to pay for itObviously since
we did not cause her boiler to fail we were not going to purchase a new boiler as
she demanded. However since we strive to
make our customers happy we did (again in good faith) offer *** *** $
towards the purchase of a new boiler. She
again reused
We have been in business for 10yrs have an A+ rating with the
Revdex.com and have NOT received a single complaint.
Our goal and success is based on responding immediately and bringing our
customers 100% satisfactionTo us it's a matter of integrity and our
reputation is built on it.David C***Royal Water Damage Restoration

One the appraiser completed and provided an estimate for complete scope of work and we agreed to the scope of work Royal had a full crew at our job site in less than an hour (about minutes) The crew was extremely courteous and professional in every possible way The speed at which they completed their services was astoundingWe could not be any more pleased with their work They removed all traces of mold and water damage and cleaned up the site so quickly and professionally that we were amazed

We were out to *** ***’s home on 9/12/to remove water
and dry out her finished basement as we are a water remediation company. The job was completed to *** ***’s
satisfaction on 9/15/
Approximately month later 10/23/we received a call from
*** ***’s plumber stating that he was playing around with the breakers which
caused a power surge resulting in the boiler ignition to fry. We explained to *** *** and her plumber that
we did not wire breakers together and are in no way at fault. The last person to actually touch the breaker
was her plumber
In good faith we called *** *** a few days later to try
to resolve her issue even though it wasn’t our responsibility nor did it have
anything to do with us or with the job that we completed (again to her satisfaction)
back in September During our conversation
*** *** mentioned that she had not used the heater/boiler in over a year so we
offered to send out another HVAC/Plumber to actually fix the problem (at our
expense). We gave her all of the contact
information she needed but she refused any help*** *** then stated that after 25yrs it was
time to buy a new boiler and that she wanted us to pay for itObviously since
we did not cause her boiler to fail we were not going to purchase a new boiler as
she demanded. However since we strive to
make our customers happy we did (again in good faith) offer *** *** $
towards the purchase of a new boiler. She
again reused
We have been in business for 10yrs have an A+ rating with the
Revdex.com and have NOT received a single complaint.
Our goal and success is based on responding immediately and bringing our
customers 100% satisfactionTo us it's a matter of integrity and our
reputation is built on itDavid C***
Royal Water Damage Restoration

We were out to *** ***’s home on 9/12/
to remove water
and dry out her finished basement as we are a water remediation company.? The job was completed to *** ***’s
satisfaction on 9/15/
Approximately month later 10/23/we received a call from
*** ***’s plumber stating that he was playing around with the breakers which
caused a power surge resulting in the boiler ignition to fry.? We explained to *** *** and her plumber that
we did not wire breakers together and are in no way at fault.? The last person to actually touch the breaker
was her plumber
In good faith we called *** *** a few days later to try
to resolve her issue even though it wasn’t our responsibility nor did it have
anything to do with us or with the job that we completed (again to her satisfaction)
back in September? ? During our conversation
*** *** mentioned that she had not used the heater/boiler in over a year so we
offered to send out another HVAC/Plumber to actually fix the problem (at our
expense).? We gave her all of the contact
information she needed but she refused any help*** *** then stated that after 25yrs it was
time to buy a new boiler and that she wanted us to pay for itObviously since
we did not cause her boiler to fail we were not going to purchase a new boiler as
she demanded.? However since we strive to
make our customers happy we did (again in good faith) offer *** *** $
towards the purchase of a new boiler.? She
again reused
We have been in business for 10yrs have an A+ rating with the
Revdex.com and have NOT received a single complaint.?
Our goal and success is based on responding immediately and bringing our
customers 100% satisfactionTo us it's a matter of integrity and our
reputation is built on it.David C***Royal Water Damage Restoration?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:This is the
reason I contacted the Revdex.com.?
Here is the
correct chain of events.?
9.12.2015? Royal Water Damage (RWD) came to the house to
remediate the water from the basement from the flood.? RWD brought their equipment which included a
box that had to be hooked up to the Electrical Panel.? Their box fed the power from the Electrical
Panel to the extension cords, fans and dehumidifiers.? The RWD representative asked me to look at
the Electrical Panel and noted that it was “full” and there were no empty
breakers for them to hook up their equipment.?
This meant they had to “move things around” to accommodate their
requirement of two (2) breakers to power their unit.? They also claimed they did not know what
breakers were since they were poorly labeled therefore they randomly selected
breakers and wired them together.? They
did the work in the Electrical Panel they needed to do.? The fans started running and they left for
the day.?
The next
morning I woke up and the house was hot.?
I realized that the air conditioning was not running.? I called RWC and they sent and representative
to look at the situation.? Again they
went into the Electrical Panel and “fixed” the air conditioning.?
RWC
completed their work and removed all of their equipment.?
Approximately
one (1) month the weather changed and it was cold.? I turned on the heat and it did not
work.? My husband looked at the Boiler
and realized it was not igniting.? He went
to the Electrical Panel and there was a breaker missing, it was not “full” as
it was when the original RWD person showed me the Electrical Panel.? I called RWC and they sent two (2) people the
next morning.? It was a Saturday
morning.? Fortunately the weather warmed
up and the lack of heat was not as critical.?
When they were at the house they took the cover off of the panel and
stated the missing breaker was there all of the time and that it was lying at
the bottom of the Electrical Panel.?
While they were at the house one of the men turned off the entire panel
and flipped it back on.? He did this without
permission and without regard of what was running in the house.? They told me I had to call and Electrician or
a Heating person to figure out what was going on.? After they left I went make lunch and when I
opened the refrigerator it was dark, it was not running.? That is when I realized that when he turned
the main switch on the Electrical Panel off it affected many things in the
house.? I opened the Electrical Panel and
saw the breaker labeled refrigerator was not in the same direction of the
adjacent breakers and I flipped it, the refrigerator went back on.? This is also when I realized the majority of
outlets in the Laundry Room were not working.?
The next
Monday I sent an email to my Plumber.? I
explained the entire situation and told him I needed an Electrician since the
RWD people told me that that Electrical Panel was a complete mess and after the
flip on / flip off of the entire Electrical Panel the majority of outlets in
the laundry Room did not work.? The
Plumber met me at the house that evening.?
He looked at the Boiler and found the same thing as my husband.? He went to the Electrical Panel.? He noticed some breakers were flipped the
wrong way he flipped them? It was a
BOOM.? There was a flash and the Plumber
jumped back from the Electrical Panel.? I
completely freaked me out, it was really scaryIt took a few minutes for the
Plumber to collect himself; he was in a state of shock ??" literally and figuratively.? The Plumber removed the cover of the Electrical
Panel and he discovered that two (2) breakers were wired together.? I have since found out this is not correct
and very dangerous.? The plumber was
almost electrocuted.? The house could
have caught on fire.? The Plumber stated
that what RWD did was really bad and that they fried the ignitor to the
Boiler.? Electrical work 101, you do not
wire breakers together.? The Plumber removed
the wire and went on to state that the Panel is not a mess and labeled
correctly.?
The boiler
was approximately years old.? The
Plumber stated that it would be difficult to find replacement parts and if he
did find the parts it would a waste of money to repair and rewired a year
old Boiler.? His recommendation was to
replace the Boiler.? He also stated that
I should contact RWD about compensation since they “work” they completed caused
the damage to the Boiler resulting with me to having to install as new Boiler.?
I contacted
RWD.? I asked to resolve the issue by
helping me to pay for the new boiler.?
The total cost was $9,997.? I
asked for $4,000.?
I would like
to address MrC***’s statements ??"
Approximately month later 10/23/we received a call from *** ***’s plumber stating that he was playing around with the breakers which
caused a power surge resulting in the boiler ignition to fry.? ? The Plumber was “playing
around with the breakers”.? He did not
cause the serge.? The serge was cause by
RWD wiring two (2) breakers together and when the RWD representative flipped
the entire Electrical Panel on and off.? We explained to *** *** and
her plumber that we did not wire breakers together and are in no way at
fault.? ? MrC*** forwarded photographs of the Electrical
Panel his team took to the Plumber and they show the breakers wired together.? The last person to actually touch the breaker
was her plumber.? ? Yes, to correct situation created
by RWD
In good
faith we called *** *** a few days later to try to resolve her issue even
though it wasn’t our responsibility nor did it have anything to do with us or
with the job that we completed (again to her satisfaction) back in
September.? ? ? This is not correct and the reason
I contacted Revdex.com.? During
our conversation *** *** mentioned that she had not used the heater/boiler
in over a year so we offered to send out another HVAC/Plumber to actually fix
the problem (at our expense).? ? Correct, I had not used the
heater yet because it was the end of the summer, who turns the heater on in the
summer?? Given the situation I am in with
RWD I would not trust anyone they recommend since they were in the Electrical
Panel without a licensed Electrician.? We gave
her all of the contact information she needed but she refused any
help.? ? *** *** then stated that after 25yrs it was time to buy a
new boiler and that she wanted us to pay for itObviously since we did not
cause her boiler to fail we were not going to purchase a new boiler as she
demanded.? ? However since we strive to make our customers happy we did
(again in good faith) offer *** *** $towards the purchase of a new
boiler.? ? She again reused.? As
I stated in the information above I asked for a fair price and that was half of
the cost, I never, ever asked nor demanded RWD to pay the full amount.? I chose not to use RWD recommended vendor
because they did not have a licensed Electrician on their team when they went
into the Electrical Panel.? I would foolish
to take their advice
We have
been in business for 10yrs have an A+ rating with the Revdex.com and have NOT received
a single complaint.? ? Our goal and success is based on responding
immediately and bringing our customers 100% satisfactionTo us it's a matter
of integrity and our reputation is built on it.?
David
C***
Royal
Water Damage Restoration
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is the
reason I contacted the Revdex.com. 
Here is the
correct chain of events. 
9.12.2015  Royal Water Damage (RWD) came to the house to
remediate the water from the basement from the flood.  RWD brought their equipment which included a
box that had to be hooked up to the Electrical Panel.  Their box fed the power from the Electrical
Panel to the extension cords, fans and dehumidifiers.  The RWD representative asked me to look at
the Electrical Panel and noted that it was “full” and there were no empty
breakers for them to hook up their equipment. 
This meant they had to “move things around” to accommodate their
requirement of two (2) breakers to power their unit.  They also claimed they did not know what
breakers were since they were poorly labeled therefore they randomly selected
breakers and wired them together.  They
did the work in the Electrical Panel they needed to do.  The fans started running and they left for
the day. 
The next
morning I woke up and the house was hot. 
I realized that the air conditioning was not running.  I called RWC and they sent and representative
to look at the situation.  Again they
went into the Electrical Panel and “fixed” the air conditioning. 
9.15.3015 RWC
completed their work and removed all of their equipment. 
Approximately
one (1) month the weather changed and it was cold.  I turned on the heat and it did not
work.  My husband looked at the Boiler
and realized it was not igniting.  He went
to the Electrical Panel and there was a breaker missing, it was not “full” as
it was when the original RWD person showed me the Electrical Panel.  I called RWC and they sent two (2) people the
next morning.  It was a Saturday
morning.  Fortunately the weather warmed
up and the lack of heat was not as critical. 
When they were at the house they took the cover off of the panel and
stated the missing breaker was there all of the time and that it was lying at
the bottom of the Electrical Panel. 
While they were at the house one of the men turned off the entire panel
and flipped it back on.  He did this without
permission and without regard of what was running in the house.  They told me I had to call and Electrician or
a Heating person to figure out what was going on.  After they left I went make lunch and when I
opened the refrigerator it was dark, it was not running.  That is when I realized that when he turned
the main switch on the Electrical Panel off it affected many things in the
house.  I opened the Electrical Panel and
saw the breaker labeled refrigerator was not in the same direction of the
adjacent breakers and I flipped it, the refrigerator went back on.  This is also when I realized the majority of
outlets in the Laundry Room were not working. 
The next
Monday I sent an email to my Plumber.  I
explained the entire situation and told him I needed an Electrician since the
RWD people told me that that Electrical Panel was a complete mess and after the
flip on / flip off of the entire Electrical Panel the majority of outlets in
the laundry Room did not work.  The
Plumber met me at the house that evening. 
He looked at the Boiler and found the same thing as my husband.  He went to the Electrical Panel.  He noticed some breakers were flipped the
wrong way he flipped them.  It was a
BOOM.  There was a flash and the Plumber
jumped back from the Electrical Panel.  I
completely freaked me out, it was really scary. It took a few minutes for the
Plumber to collect himself; he was in a state of shock – literally and figuratively.  The Plumber removed the cover of the Electrical
Panel and he discovered that two (2) breakers were wired together.  I have since found out this is not correct
and very dangerous.  The plumber was
almost electrocuted.  The house could
have caught on fire.  The Plumber stated
that what RWD did was really bad and that they fried the ignitor to the
Boiler.  Electrical work 101, you do not
wire breakers together.  The Plumber removed
the wire and went on to state that the Panel is not a mess and labeled
correctly. 
The boiler
was approximately 25 years old.  The
Plumber stated that it would be difficult to find replacement parts and if he
did find the parts it would a waste of money to repair and rewired a 25 year
old Boiler.  His recommendation was to
replace the Boiler.  He also stated that
I should contact RWD about compensation since they “work” they completed caused
the damage to the Boiler resulting with me to having to install as new Boiler. 
I contacted
RWD.  I asked to resolve the issue by
helping me to pay for the new boiler. 
The total cost was $9,997.  I
asked for $4,000. 
I would like
to address Mr. C[redacted]’s statements –
Approximately 1 month later 10/23/15 we received a call from [redacted]’s plumber stating that he was playing around with the breakers which
caused a power surge resulting in the boiler ignition to fry.  The Plumber was “playing
around with the breakers”.  He did not
cause the serge.  The serge was cause by
RWD wiring two (2) breakers together and when the RWD representative flipped
the entire Electrical Panel on and off.  We explained to [redacted] and
her plumber that we did not wire 2 breakers together and are in no way at
fault.  Mr. C[redacted] forwarded photographs of the Electrical
Panel his team took to the Plumber and they show the breakers wired together.  The last person to actually touch the breaker
was her plumber.  Yes, to correct situation created
by RWD.
In good
faith we called [redacted] a few days later to try to resolve her issue even
though it wasn’t our responsibility nor did it have anything to do with us or
with the job that we completed (again to her satisfaction) back in
September.   This is not correct and the reason
I contacted Revdex.com.  During
our conversation [redacted] mentioned that she had not used the heater/boiler
in over a year so we offered to send out another HVAC/Plumber to actually fix
the problem (at our expense).  Correct, I had not used the
heater yet because it was the end of the summer, who turns the heater on in the
summer?  Given the situation I am in with
RWD I would not trust anyone they recommend since they were in the Electrical
Panel without a licensed Electrician.  We gave
her all of the contact information she needed but she refused any
help.  [redacted] then stated that after 25yrs it was time to buy a
new boiler and that she wanted us to pay for it. Obviously since we did not
cause her boiler to fail we were not going to purchase a new boiler as she
demanded.  However since we strive to make our customers happy we did
(again in good faith) offer [redacted] $2000 towards the purchase of a new
boiler.  She again reused.  As
I stated in the information above I asked for a fair price and that was half of
the cost, I never, ever asked nor demanded RWD to pay the full amount.  I chose not to use RWD recommended vendor
because they did not have a licensed Electrician on their team when they went
into the Electrical Panel.  I would foolish
to take their advice.
We have
been in business for 10yrs have an A+ rating with the Revdex.com and have NOT received
a single complaint.  Our goal and success is based on responding
immediately and bringing our customers 100% satisfaction. To us it's a matter
of integrity and our reputation is built on it. 
David
C[redacted]
Royal
Water Damage Restoration
Regards,
[redacted]

Excellent! From the first visit, everything went well. I understood what happened and how the job would be taken care of. I was immediately put at ease. Especially appreciated Royal remaining in contact with my insurance company and me through. Everyone was professional, competent and compassionate. On time, thorough, careful, professional, helpful - Just the best.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This is the
reason I contacted the Revdex.com. 
Here is the
correct chain of events. 
9.12.2015  Royal Water Damage (RWD) came to the house to
remediate the water from the basement from the flood.  RWD brought their equipment which included a
box that had to be hooked up to the Electrical Panel.  Their box fed the power from the Electrical
Panel to the extension cords, fans and dehumidifiers.  The RWD representative asked me to look at
the Electrical Panel and noted that it was “full” and there were no empty
breakers for them to hook up their equipment. 
This meant they had to “move things around” to accommodate their
requirement of two (2) breakers to power their unit.  They also claimed they did not know what
breakers were since they were poorly labeled therefore they randomly selected
breakers and wired them together.  They
did the work in the Electrical Panel they needed to do.  The fans started running and they left for
the day. 
The next
morning I woke up and the house was hot. 
I realized that the air conditioning was not running.  I called RWC and they sent and representative
to look at the situation.  Again they
went into the Electrical Panel and “fixed” the air conditioning. 
9.15.3015 RWC
completed their work and removed all of their equipment. 
Approximately
one (1) month the weather changed and it was cold.  I turned on the heat and it did not
work.  My husband looked at the Boiler
and realized it was not igniting.  He went
to the Electrical Panel and there was a breaker missing, it was not “full” as
it was when the original RWD person showed me the Electrical Panel.  I called RWC and they sent two (2) people the
next morning.  It was a Saturday
morning.  Fortunately the weather warmed
up and the lack of heat was not as critical. 
When they were at the house they took the cover off of the panel and
stated the missing breaker was there all of the time and that it was lying at
the bottom of the Electrical Panel. 
While they were at the house one of the men turned off the entire panel
and flipped it back on.  He did this without
permission and without regard of what was running in the house.  They told me I had to call and Electrician or
a Heating person to figure out what was going on.  After they left I went make lunch and when I
opened the refrigerator it was dark, it was not running.  That is when I realized that when he turned
the main switch on the Electrical Panel off it affected many things in the
house.  I opened the Electrical Panel and
saw the breaker labeled refrigerator was not in the same direction of the
adjacent breakers and I flipped it, the refrigerator went back on.  This is also when I realized the majority of
outlets in the Laundry Room were not working. 
The next
Monday I sent an email to my Plumber.  I
explained the entire situation and told him I needed an Electrician since the
RWD people told me that that Electrical Panel was a complete mess and after the
flip on / flip off of the entire Electrical Panel the majority of outlets in
the laundry Room did not work.  The
Plumber met me at the house that evening. 
He looked at the Boiler and found the same thing as my husband.  He went to the Electrical Panel.  He noticed some breakers were flipped the
wrong way he flipped them.  It was a
BOOM.  There was a flash and the Plumber
jumped back from the Electrical Panel.  I
completely freaked me out, it was really scary. It took a few minutes for the
Plumber to collect himself; he was in a state of shock – literally and figuratively.  The Plumber removed the cover of the Electrical
Panel and he discovered that two (2) breakers were wired together.  I have since found out this is not correct
and very dangerous.  The plumber was
almost electrocuted.  The house could
have caught on fire.  The Plumber stated
that what RWD did was really bad and that they fried the ignitor to the
Boiler.  Electrical work 101, you do not
wire breakers together.  The Plumber removed
the wire and went on to state that the Panel is not a mess and labeled
correctly. 
The boiler
was approximately 25 years old.  The
Plumber stated that it would be difficult to find replacement parts and if he
did find the parts it would a waste of money to repair and rewired a 25 year
old Boiler.  His recommendation was to
replace the Boiler.  He also stated that
I should contact RWD about compensation since they “work” they completed caused
the damage to the Boiler resulting with me to having to install as new Boiler. 
I contacted
RWD.  I asked to resolve the issue by
helping me to pay for the new boiler. 
The total cost was $9,997.  I
asked for $4,000. 
I would like
to address Mr. C[redacted]’s statements –
Approximately 1 month later 10/23/15 we received a call from [redacted]’s plumber stating that he was playing around with the breakers which
caused a power surge resulting in the boiler ignition to fry.  The Plumber was “playing
around with the breakers”.  He did not
cause the serge.  The serge was cause by
RWD wiring two (2) breakers together and when the RWD representative flipped
the entire Electrical Panel on and off.  We explained to [redacted] and
her plumber that we did not wire 2 breakers together and are in no way at
fault.  Mr. C[redacted] forwarded photographs of the Electrical
Panel his team took to the Plumber and they show the breakers wired together.  The last person to actually touch the breaker
was her plumber.  Yes, to correct situation created
by RWD.
In good
faith we called [redacted] a few days later to try to resolve her issue even
though it wasn’t our responsibility nor did it have anything to do with us or
with the job that we completed (again to her satisfaction) back in
September.   This is not correct and the reason
I contacted Revdex.com.  During
our conversation [redacted] mentioned that she had not used the heater/boiler
in over a year so we offered to send out another HVAC/Plumber to actually fix
the problem (at our expense).  Correct, I had not used the
heater yet because it was the end of the summer, who turns the heater on in the
summer?  Given the situation I am in with
RWD I would not trust anyone they recommend since they were in the Electrical
Panel without a licensed Electrician.  We gave
her all of the contact information she needed but she refused any
help.  [redacted] then stated that after 25yrs it was time to buy a
new boiler and that she wanted us to pay for it. Obviously since we did not
cause her boiler to fail we were not going to purchase a new boiler as she
demanded.  However since we strive to make our customers happy we did
(again in good faith) offer [redacted] $2000 towards the purchase of a new
boiler.  She again reused.  As
I stated in the information above I asked for a fair price and that was half of
the cost, I never, ever asked nor demanded RWD to pay the full amount.  I chose not to use RWD recommended vendor
because they did not have a licensed Electrician on their team when they went
into the Electrical Panel.  I would foolish
to take their advice.
We have
been in business for 10yrs have an A+ rating with the Revdex.com and have NOT received
a single complaint.  Our goal and success is based on responding
immediately and bringing our customers 100% satisfaction. To us it's a matter
of integrity and our reputation is built on it. 
David
C[redacted]
Royal
Water Damage Restoration
Regards,
[redacted]

Royal is the best company I have ever worked with. The staff explained everything and took the the time to answer all of my questions before leaving. They arrived every time when they said they would. While I hope I never have water damage again, I wouldn't hesitate to call Royal. I'll gladly recommend Royal to others. Thank you so much.

Royal Water Damage and their employees did a wonderful job on my flooded house. My hot water heater broke and flooded my entire finished basement. They came out and dried everything to like it was before the flood. I would use them again if I had to.

Excellent! From the first visit, everything went well. I understood what happened and how the job would be taken care of. I was immediately put at ease. Especially appreciated Royal remaining in contact with my insurance company and me through. Everyone was professional, competent and compassionate. On time, thorough, careful, professional, helpful - Just the best.

It went great. If you were drawing up a plan to be sure your company did everything right, you would do well to follow Royal's procedures. They call before they are coming, arrive promptly, are courteous when here, and follow up with a phone call each time to be sure you are satisfied.
I heard about Royal from a plumber. Was considering calling several places. But after reading some other similar companies online - both at Angie's List and Yelp, decided to go only with Royal. And I was glad I did.
Ed, who set up the equipment, walked me through everything he and his assistant would do, and had me fill out a contract and information about the equipment they were leaving.
While here, they moved several pieces of furniture, took readings on the floor and pulled up an "L" shaped area about 3' x 6'x 5'. They then placed their equipment, taping down an electrical lines or tubing so we did not step on it. Three days later, two other men, both in Royal shirts and a Royal van, came back, picked up the equipment, asked me to fill out some forms, and left.