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RoyalTouch Massage Theraphy

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Reviews RoyalTouch Massage Theraphy

RoyalTouch Massage Theraphy Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
* ***

* *** contacted us by leaving a voicemail during after business hoursWe contacted her back the next business day, which is when she requested for us to stop her shipmentSanchee informed her that she would put in a request for it to be stopped, but due to the order being made on 12/5/15, a
Saturday, and it being Monday it might've already been shippedShe informed * *** that she will follwith her to let her know the result of the request by EOB (end of business)She also informed her that from there she would give information on the next steps whether it be a refund if the order was successfully cancelled or the return policySanchee called the customer to inform he that the order had already been shipped, but wasn't able to get through and left a voicemailShe also followwith an emailSee Below:***]: Cancellation request/Tracking InformationInbox x Sanchee *** Dec (days ago)to ***, meHello * ***, Unfortunately, I was unable to cancel your order ***It has already been packaged and shippedPlease allow hours for tracking updatesHere is the tracking information: Tracking: *** For more detailed information on your delivery please visit www.usps.com or call USPS customer service at 1-800-275-8777. It is important that once you receive this order you contact our officeIn order for us to ensure that your refund is processed correctly and credited back to your account within a timely manner, we require all refunds to be done over the phone with a Customer Support Specialist which can be reached at 1-800-815-ext2 DURING BUSINESS HOURS MON-FRI 9AM-6PM EST. If you are unable to get through, we may be experiencing heavy call volumesPlease leave a message and one of our representatives will return your call ASAP. Thank you,Sanchee *** Customer Service Represetative1-800-815-6073 Opt * For Customer Support 9:00am -6:00pm EST From there * *** called back and spoke with Sanchee, which is when Sanchee explained the return policy and gave her options on how she could return it as outlined in Our Guarantee: http://perfectorigins.com/our-guarantee.php* *** wasn't happy with this and requested a Manager callbackI called her back at 4:40pm EST on 12/7/as requested with no answer, from there I left a voicemailThe following day * *** called back my line, but I was unable to answer due to being on the lineShe called the 1-number and with spoke with Sanchee,vwhich resulted in a request from a Manager callback againI called back and both times was huon by the customer due to the customer stating the number was blockedI am unaware why or how the number was blocked since it was the same number I called on previously, which * *** called back on and I was unable to answer due to being on another call. If the customer and I were able to speak on the phone without being disconnected, then I would've informed her that we were processing her refund over the next hrs, which both refund transcripts support that statementThe customer did receive her order and was refunded fully as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[When I received the package in May, I did not know what was inside, so I opened and then realized this is my cancelled orderThey forced me to mail back the bottle of Perfect Biotics in order to get refund of the product price at a changing exchange rate of US$ to Ca$So they are not responsible for their mistakes of my cancelled order which cost me about Ca$for postage to mail backI insist on their reimbursement
Regards,
*** **

We first spoke with *** ** about this issue on 5/22/about him getting charged for the auto-ship order after his cancellation requestWe sincerely apologized for the error we had in our system and instructed him how to refuse the package for a refundHe was understanding and for that we
were very appreciativeWe told him to not open the package and refuse it, then once the customer sent a picture into our email support showing the refusal, we would immediately refund himHe was completely understanding of the technical issue and refusing of the package for a full refundCustomer called in again on 5/24/stating the same thing, that he would like to return this for a refundWe discussed the same plan of action with him again along with our apologiesCustomer was understanding and customer stated that he was at school and stated that he would call back at break timeCustomer called back that same day stating he accidentally opened the product and was not able to refuse it, after discussing the options, the customer said he understood and he would pay for it to be shipped back to the CA warehouse for a refund and would take a picture of the receipt to be refunded for the original purchase price USDCustomer sent (email) in a picture of the box he opened, after being instructed not to and demanded his refund on 5/29/We contacted Mr** to inform him that we needed the receipt so we could rush his refund, we did not need a picture of the opened orderCustomer informed us he was going to the post office right then on 5/29/Customer sent in tracking on 6/6/and was refunded from our end on 6/6/2018, while on the phone the customer also stated that he was wondering about the $(price of order) and when it would be processed/show back on his account we informed him that it would process from our end today, but typically takes 3-business days to show back on their accountA supervisor called him on 6/7/to make sure he was satisfied and taken care of, but the calls kept getting declinedCustomer called back on 6/7/asking about refund or original purchase price, customer service provided him with the transaction details and the information that he was already refundedMr** never requested any form of reimbursement of shipping payment and understood that returning the opened package would be at cost to him.

*** originally called us on 3/3/and spoke with a CSRDuring this conversation the customer was informed that she was outside of her days as it is stated on our website, "Perfect Origins wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back
guarantee from the date you ordered your product(s)."Please see our link: *** Each customer is informed of where to find the terms and conditions in multiple ways and multiple times after the original ordering process (it is also easily found throughout our website, home page, and presentations)The CSR did inform the customer that we will extend it an additional days under the circumstances, not 60, the CSR also informed the customer of the date all bottles needed to be back in our returns department and processedThe customer acknowledged this as well as the rest of the return instructionsOnce we did receive the returned box, there was only bottles in it and an RMA wasn't presentI do want to state that we are not concerned with the lack of RMA at this pointWe received the returned box and was able to clearly identify the customerWe have made several attempts to contact the customer after the return was made to clarify the prorated refund in-which the customer refused to return our callsWe have also contacted the customer via email to request a callback to further discuss this and also to obtain a tracking number so we could further look into the weight of the box and proceed from thereWe are more than willing to work with this customer for we already extended the money back guarantee for her since she was originally past the days date, but we aren't able to further help the customer if the customer isn't willing to discuss this over the phone or send us a tracking link via email as requestedPlease see attachedWe simply request that the customer provide us with the tracking so we are able to thoroughly look into this further for we have attempted multiple times via phone and email to come to a solution without proper customer response. The emails are correspondence between the customer and Customer Service Manager over an extended period of timeThe phone photo is her original call and the three attempts that were made to contact the customer with voicemail being left each timeThe customer has yet to contact us via phone as requested.

As of 9/17/there was complete understanding on the customer's behalf of the Return Process and Refund Process since she selected to Refuse the Order and not ship it back with a different tracking numberPlease see attached for the Terms and Conditions of "Our Guarantee"or
click http://perfectorigins.com/our-guarantee.phpAs stated: It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delaysIf a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within days from the date you originally purchased the item, for the refund to be valid. It was explained in detail as the customer shows knowledge of and it was in fact told to her that a close follwould occur to insure a solutionThe customer had complete access to the tracking number because it's the original tracking number that was sent in her confirmation emailBy the end of the conversation, the Customer acknowledged all given information, was appreciative, and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I first want to apologize for all inconveniences this has caused youWe contacted Canada post and found that standard delivery for a package of this size/weight is $CAD, but with that being said we would like to refund you in the amount of $CAD because we do understand that the fault of the original shipment was on usIf you'd like to confirm, we spoke with a supervisor named Austin and did it from your local post office to the Canadian warehousePlease let us know if this is satisfactory and we'll start the refund ASAP.

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