Royalty Skin Serum

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our eye serum on a day trial basis back on 11/26/and paid the shipping and handling fee of $The trial expired on 12/11/and due to the fact that the customer didn’t cancel they were charged $for the original shipment. The customer contacted our Customer Service on 12/12/and requested for their subscription to be cancelled and a refundWe immediately cancelled the subscription and provided a full refund as a courtesy for any misunderstanding when placing the orderHere is the refund confirmation:$Trans-ID: *** dated 12/12/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--Glow Eternal Eye SerumEmail: [email protected] Free Number: 1-866-903-

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Royalty Skin and the Revitalizing Eye) on a day trial basis back on 02/26/and paid the shipping and handling fees of $and $The trial expired on 03/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/13/$for the Royalty Skin and $for the Revitalizing EyeThe following month on 04/12/the customer was charged again for both products in the amount of $for the Royalty Skin, $for the Revitalizing Eye, and shipped out more product. Customer had contacted our Customer Service on 04/17/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountHowever, we feel our customer concerns and do apologize for the inconvenienceTherefore, we will be refunding the charge made on 03/13/in the amount of $and the charge made on 04/12/in the amount of $for the Royalty SkinWe will also be refunding the charge made on 03/13/in the amount of $and the charge made on 04/12/in the amount of $for the Revitalizing EyeHere are the refund confirmations:$94.90Trans ID:*** dated 05/26/2017. $Trans ID:*** dated 05/26/2017.$Trans ID:*** dated 05/26/2017.$Trans ID:*** dated 05/26/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Royalty Skin SerumCustomer Service Toll Free: 877-501-3715Email: admin@royalty-skin-serum