Royce's Tree Service Reviews (%countItem)
Royce's Tree Service Rating
Address: 156 Hanover St, Asheville, North Carolina, United States, 28806-4162
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Company came to cut trees next door at ***, North Carolina. Shredded our yard with their trucks and caused paint damage and windshield damages to our cars and offered no apology or resolution. Proceeded to start screaming at myself and housemate when we asked about timeline and the damage they did. Offered no solutions only walked away and told us we had to just deal with it and that it would take however long it took. Filed claims with car insurance.
Other (requires explanation) Pay for damages to yard and vehicles.
Some things the complainant(s) say are true. Some things they say are false. Some are extremely misleading. I'll try to address everything from my perspective below.
We did shred the lawn. Most of the damage was on our clients' property, which was immediately adjacent to the complainants' property. However, my clients had agreed before the operation had even begun to take care of that aspect of the job after it was complete. The grass will be fixed in short order. I have expedited the solution to that problem by putting my clients in touch with a local landscaping company I trust.
As far as the windshield/paint damage goes, I'm heavily inclined to doubt this claim. Here are the three main reasons:
1. The complainants waited five days between visits at this location to bring this claim to our attention. We worked there on Feb. 10, 21, and 26th, 2020. The chipped paint/cracked windshield complaint was brought to our attention on the 26th. This struck me as strange; since we had worked next to their house twice over the past two weeks (give or take, it's been very wet, and difficult time period to get tree work done) in the same spot, why did they wait until we returned to let us know about the damage? To be clear, this third visit had to have come as a surprise to the complainants, as we had already finished the previous jobs there, leaving nothing behind. This return trip was likely an unwelcome surprise to them; in other words, they would not have known that we would be returning. Therefore, it seems strange to wait to see us again to make a claim about us damaging their property.
2. My employees are hyper-aware of not damaging people's vehicles. They treat other people's property as if it were company property - a scratch on a piece of company equipment is reported, as is any damage to other people's property. It is well-known within the company that the owner must be made aware of all mistakes - large or small. I have no choice but to trust that my employees would have made me aware of such a problem, if it had happened.
3. Chippers do lose a chip outside of the truck here and there, but these chips come out of the chute at about 1x1x1/8" - about the size, shape, and weight of a Cheez-it. If/when they go wayward, they glance off things, having lost all of their energy going forward and bouncing off of my truck/equipment first. It's just not a feasible thing, or we wouldn't be able to use chippers next to any property that had the potential to be damaged. In this circumstance, we were working closer to my client's house (with much more fragile windows than a car) than the complainants' vehicles. This is common (and necessary) practice, and we do it daily without issue, for well-over a decade, as do innumerable other tree services.
The "screaming" part is fabrication. To be sure, I could have been much more cool, calm and collected, but I had been rattled by the angry, yelling, curse-ridden rant that one of the complainants had leveled at one of my employees. When I stepped in to (hopefully) diffuse the situation, the second complainant asked me several questions that were challenging to answer immediately. I did walk away, frustrated, but I never screamed.
Because I didn't feel right about how the morning argument transpired, I stopped by the complainants' house several hours after the incident. I directly apologized to one of the complainants and asked her to get in touch in order for me to evaluate and handle these issues.
It might be noted here that I have two complaints arising from the same incident, and this response will be used for both complaints.
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner is implying we didn't not vocalize our concerns to him until his third site visit which is false. I raised my concerns and asked him about his timeline for the project on his second visit on 2/21/2020. He refused to give me any definitive timeline. As I work from home, this impacts my ability to perform my job and asked in order to adequately shift my work environment with enough warning.
On 2/21/2020 his work vehicle and shredder was directly parallel to my vehicle with less than two feet of distance. The chips from the shredder have caused damage to my windshield and hood.
His inability to take full ownership for his behavior and treatment to us when we voiced our concerns as well as refuse to provide any reasonable timeline led us to report him.
The owner did yell at myself and my housemate due to his lack of professionalism and inability to properly de-escalate a stressful situation. I repeatedly asked to not not take his frustrations out on me as he yelled at me when I asked for a timeline and reasonable respect to our complaints.
I'm sorry the complainant feels this way. If the complainant(s) reach(es) out to me, they will find I am not the aggressor they have illustrated me to be the morning of our first interaction. I hope that they get in touch, but otherwise I will not be able to help them. I wish them no ill-will, and would try to find a resolution to the problems they speak of if they get back in touch.
This tree service company has been hired by my neighbors. Through the process of their service they have cracked my windshield on my car, and have chipped paint on the hood of my car. They never informed me to move my car, which would of been helpful, they have also destroyed my yard, of a house that I currently rent from. When I asked what was going to be done, he proceed to scream and yell at me that I was a liar and good luck getting anyone to do anything about it. As a renter I do not want to yard to fall back on this household and feel like as a company there should be a plan to fix the damages that were done from his service.
Repair I want the yard that he has destroyed to be fixed so that my house owner and we as renters do not have to fix the damage out of our own pocket. I would also like payment for the damages done to my vehicle which was in my driveway at the time.
Some things the complainant(s) say are true. Some things they say are false. Some are extremely misleading. I'll try to address everything from my perspective below.
We did shred the lawn. Most of the damage was on our clients' property, which was immediately adjacent to the complainants' property. However, my clients had agreed before the operation had even begun to take care of that aspect of the job after it was complete. The grass will be fixed in short order. I have expedited the solution to that problem by putting my clients in touch with a local landscaping company I trust.
As far as the windshield/paint damage goes, I'm heavily inclined to doubt this claim. Here are the three main reasons:
1. The complainants waited five days between visits at this location to bring this claim to our attention. We worked there on Feb. 10, 21, and 26th, 2020. The chipped paint/cracked windshield complaint was brought to our attention on the 26th. This struck me as strange; since we had worked next to their house twice over the past two weeks (give or take, it's been very wet, and difficult time period to get tree work done) in the same spot, why did they wait until we returned to let us know about the damage? To be clear, this third visit had to have come as a surprise to the complainants, as we had already finished the previous jobs there, leaving nothing behind. This return trip was likely an unwelcome surprise to them; in other words, they would not have known that we would be returning. Therefore, it seems strange to wait to see us again to make a claim about us damaging their property.
2. My employees are hyper-aware of not damaging people's vehicles. They treat other people's property as if it were company property - a scratch on a piece of company equipment is reported, as is any damage to other people's property. It is well-known within the company that the owner must be made aware of all mistakes - large or small. I have no choice but to trust that my employees would have made me aware of such a problem, if it had happened.
3. Chippers do lose a chip outside of the truck here and there, but these chips come out of the chute at about 1x1x1/8" - about the size, shape, and weight of a Cheez-it. If/when they go wayward, they glance off things, having lost all of their energy going forward and bouncing off of my truck/equipment first. It's just not a feasible thing, or we wouldn't be able to use chippers next to any property that had the potential to be damaged. In this circumstance, we were working closer to my client's house (with much more fragile windows than a car) than the complainants' vehicles. This is common (and necessary) practice, and we do it daily without issue, for well-over a decade, as do innumerable other tree services.
The "screaming" part is fabrication. To be sure, I could have been much more cool, calm and collected, but I had been rattled by the angry, yelling, curse-ridden rant that one of the complainants had leveled at one of my employees. When I stepped in to (hopefully) diffuse the situation, the second complainant asked me several questions that were challenging to answer immediately. I did walk away, frustrated, but I never screamed.
Because I didn't feel right about how the morning argument transpired, I stopped by the complainants' house several hours after the incident. I directly apologized to one of the complainants and asked her to get in touch in order for me to evaluate and handle these issues.
It might be noted here that I have two complaints arising from the same incident, and this response will be used for both complaints.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. The damage that was done to the yard, as well as the vehicle damage was brought to his attention that morning that it had happened. I proceeded to try and talk with the owner of the house, he directed me to the owner of the tree service. From there I tryed to show him the damage that was done, as well as all the wood that was in my driveway to show him that his chips had indeed been missing his truck and proceeding to hit our vehicles. From there he proceeds to call me a liar and wouldn't even acknowledge the damage that had been done. I have taken multiple pictures to show the damage in our yard and on our vehicles. The yard is torn up in front of our fence with is very clear that it is indeed not my neighbors property, but the property of 6 pinehurst. He has never continued to reach out and resolve the damage has only been defensive about what his company has done. The yelling isn't a fabrication the police had to be threaten to be called to get him to remove himself from two women's faces. He then proceeded to scream out that "he is ***" from there his workers had to continue to tell him "to let it go throughout the rest of their work day" this could have been avoided if he had originally knocked on our door and asked for us to move our cars. He was well aware of the damage when it happened and should be responsible for fixing what his business has wrongly done. The houses are very close together so his statement about the wood chipper not shooting out wood chips is completely a lie when it is directly next to our vehicles. His employees would not of made him aware of this issues because we went directly to the owner. We do not feel comfortable reaching out to a man who's temper with females cannot be controlled and thinks it's okay to become aggressive with them while performing a tree service next door. There are multiple chips in our windshield as well as paint loss. Now if I'm home and his tree service is next door I feel like I would need to call the police because of how aggressive this company has been and I no longer feel safe with them next door and so close to my home. I work in the automotive industry and if there is 1 chip to a windshield then in due time it is a known fact that it will spider and completely damage the entire windshield.
I'm sorry the complainant feels this way. If the complainant(s) reach(es) out to me, they will find I am not the aggressor they have illustrated me to be the morning of our first interaction. I hope that they get in touch, but otherwise I will not be able to help them. I wish them no ill-will, and would try to find a resolution to the problems they speak of if they get back in touch.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I have already reached out personally and I was dismissed. Why would I continue to reach out to you personally when you have made it clear on here that you have done nothing wrong. This is why I'm forced to go through the Revdex.com. You won't take responsibility for your businesses actions. We had already reached out before this and nothing was done. You have said there is nothing you can do twice on here. You have also clearly on here have backtracked your statement and now making an apology, which clearly shows you know that your in the wrong here. You have made it clear that you feel you have not done any wrong doing in person and have completely changed your tone once being brought to the Revdex.com. You have caused damages to my property, and then proceeded to wait till both vehicles were gone to come up to our door and aggressively trap the one female who was still at 6 pinehurst to try to once again not take any responsibility for your actions. I want something done for the damages that I have clearly provided you have done attached to pervious statements on here. I will not continue to be dismissed by an owner who clearly doesn't understand how to take responsibility for his companies wrong doing.
Again, I'm sorry the complainant feels this way. If the complainant(s) reach(es) out to me, they will find I am not the aggressor they have illustrated me to be the morning of our first interaction. I hope that they get in touch, but otherwise I will not be able to help them. I wish them no ill-will, and would try to find a resolution to the problems they speak of if they get back in touch
(The consumer indicated he/she DID NOT accept the response from the business.)
If I see this tree service then I'm just going to call the cops. I have been informed by multiple parties and my family lawyer that this is all that is left to do when the aggressor won't take responsibility for his Companies actions, and continues to come around and is being threatening with females.
I'm sorry that the complainant feels this way, and I can only once again suggest them getting in touch with me directly. My website and phone number are easy to find, and I can promise that I would try to help them directly if they reach out.