In response to this complaint....we had TWO separate contracts for this property One contract was for her living space which included a bedroom, master bedroom, sitting room, master bathroom, and a toilet area for $in which was done and paid for April 24, The second contract was for her mother who lived down in the basement area for two bedrooms, stairway down, and a living room We started the second contract on April 29, at which time there was no complaints regarding the upstairs work which was paid for The complaints came after we completed the second contract on May 2, In regards to the number of men, we don't send more than two men to any job because it causes too much confusion We try to keep the same men on the job at all times to avoid confusion as well but this is out of our control if men don't come to work the next day for personal reasons We couldn't move fast on this job because *** [redacted] wanted to supervise and control every move making it difficult to complete We honored her wishes even if it took us longer to complete which in turn effects our profit We also sent the man *** [redacted] loved, [redacted] , which later after the second job was complete she complained about In regards to not returning, we have call numerous times asking how the job was, can we return, what do you need done, sent letters, and invoices because we completed one contract on this job and now we were trying to complete the second portion of the job Mind you, that we have not collected any deposit or monies of any sort for the $contract in which we were working on Most of the time our calls would fall on deaf ears We did schedule return visit for the May 30, and completed the items listed to touch up or fix in both the upstairs and downstairs (both contracts) After completing this work that day, she said she was going to send the check for $ We again tried to reach her after this and nothing Last week, July 7, 2014, she emailed me to tell us that she would send what she thought was fair and a letter as well As of today, July 15, 2014, no money...no letter Instead....she decides to send a letter in Revdex.com in hopes to ruin our reputation In regards to the watch....this is the first time the office is hearing about it I'm sorry if she feels we are responsible for the missing watch but we have never had anyone in our company steal anything from our jobsFinally....regarding settlement...we will accept the $as a full payment to close this matter We do not feel as if we haven't completed the work or that we couldn't have completed the last little bit, but this just saves us both the aggravation regarding this jobPlease submit the payment of $and we will close this case immediately Thank you and best wishes with your projects! Roy's Painting Company, Inc
In response to this complaint....we had TWO separate contracts for this property One contract was for her living space which included a bedroom, master bedroom, sitting room, master bathroom, and a toilet area for $in which was done and paid for April 24, The second contract was for her mother who lived down in the basement area for two bedrooms, stairway down, and a living room We started the second contract on April 29, at which time there was no complaints regarding the upstairs work which was paid for The complaints came after we completed the second contract on May 2, In regards to the number of men, we don't send more than two men to any job because it causes too much confusion We try to keep the same men on the job at all times to avoid confusion as well but this is out of our control if men don't come to work the next day for personal reasons We couldn't move fast on this job because *** [redacted] wanted to supervise and control every move making it difficult to complete We honored her wishes even if it took us longer to complete which in turn effects our profit We also sent the man *** [redacted] loved, [redacted] , which later after the second job was complete she complained about In regards to not returning, we have call numerous times asking how the job was, can we return, what do you need done, sent letters, and invoices because we completed one contract on this job and now we were trying to complete the second portion of the job Mind you, that we have not collected any deposit or monies of any sort for the $contract in which we were working on Most of the time our calls would fall on deaf ears We did schedule return visit for the May 30, and completed the items listed to touch up or fix in both the upstairs and downstairs (both contracts) After completing this work that day, she said she was going to send the check for $ We again tried to reach her after this and nothing Last week, July 7, 2014, she emailed me to tell us that she would send what she thought was fair and a letter as well As of today, July 15, 2014, no money...no letter Instead....she decides to send a letter in Revdex.com in hopes to ruin our reputation In regards to the watch....this is the first time the office is hearing about it I'm sorry if she feels we are responsible for the missing watch but we have never had anyone in our company steal anything from our jobsFinally....regarding settlement...we will accept the $as a full payment to close this matter We do not feel as if we haven't completed the work or that we couldn't have completed the last little bit, but this just saves us both the aggravation regarding this jobPlease submit the payment of $and we will close this case immediately Thank you and best wishes with your projects! Roy's Painting Company, Inc