Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with Mad Dog Domains. Mad Dog Domains is a reseller of Wild West Domains. • Mad Dog Domains Universal Terms of Service Agreement• Mad Dog Domains Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]
On March 19, 2013 during an online transaction the complainant purchased their Domain Names for a one year term. On March 20, 2014 and again on March 20, 2015 per the complainant's account preferences, Wild West Domains was instructed to automatically renew the Domain Names for a one year term and did so in a good faith effort to honor its agreements with the complainant. Wild West Domains sent renewal notices prior to the most recent renewal date on:• December 19, 2014• January 18, 2015• February 17, 2015• March 4, 2015• March 14, 2015These notices indicated the Domain Names would be automatically renewed upon expiration unless action was taken. Wild West Domains provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On May 6, 2015 Wild West Domains was notified by the complainant’s financial institution that a chargeback had been processed against the most recent Domain Name renewal transaction. At that time we locked the domain Names in question.Also on May 6, 2015 after Wild West Domains received the chargeback notification the complainant contacted our Customer Care Center to request a refund for their most recent renewal.RESOLUTION: Wild West Domains has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending, we are unable to process a refund until this issue is resolved with the complainant’s financial institution.EDUCATION:The complainant might find these articles useful for managing their account in the future:Wild West Domains Refund Policy[redacted]
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[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with Mad Dog Domains. Mad Dog Domains is a reseller of Wild West Domains. • Mad Dog Domains Universal Terms of Service Agreement• Mad Dog Domains Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]
On March 19, 2013 during an online transaction the complainant purchased their Domain Names for a one year term. On March 20, 2014 and again on March 20, 2015 per the complainant's account preferences, Wild West Domains was instructed to automatically renew the Domain Names for a one year term and did so in a good faith effort to honor its agreements with the complainant. Wild West Domains sent renewal notices prior to the most recent renewal date on:• December 19, 2014• January 18, 2015• February 17, 2015• March 4, 2015• March 14, 2015These notices indicated the Domain Names would be automatically renewed upon expiration unless action was taken. Wild West Domains provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On May 6, 2015 Wild West Domains was notified by the complainant’s financial institution that a chargeback had been processed against the most recent Domain Name renewal transaction. At that time we locked the domain Names in question.Also on May 6, 2015 after Wild West Domains received the chargeback notification the complainant contacted our Customer Care Center to request a refund for their most recent renewal.RESOLUTION: Wild West Domains has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending, we are unable to process a refund until this issue is resolved with the complainant’s financial institution.EDUCATION:The complainant might find these articles useful for managing their account in the future:Wild West Domains Refund Policy[redacted]
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[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
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