Roz's Auto Sales & Service, Inc.

On May William Halverson bought a Mazda Protégé with 220,miles to Roz Auto. Car was hard to get moving and felt that it "swayed" while driving . Customer also wanted a used rear sway installed on the car. The used sway bar was purchased from Roz
Auto at an early time.First findings were that there were very large landscaping blocks (bricks) in the trunk. Customers says they were using them as weight. Upon racking the and inspecting the rear, we found left and right rear sections of the emergency brake cable were frozen in the engaged "on" position. Thus, causing the emergency brakes to hold the brakes from moving freely. Rear tires had, what I can only describe as little marbles inside them.Replacing the left and right rear emergency brake cable sections, rear brake hardware and shoes will all the car to move without brake dragging resistance. Breaking down the rear tires and removing the little marbles inside them and balancing will also help reduce vibration. The clutch on the car is bad and needs to be replaced asap. Customer was informed that the car entire car needs attention/'work. Its is stated on the work order as such. The vehicle is past its mechanical limits and is wearing heavily overall.The rear suspension is intact and in condition of car with 220,miles on it. Overall the car is in very rough condition. On June 17, the car came back with 221,miles. Customer stated the emergency brake doesn't work. Found that the front section of the emergency brake cable system stretched and broke. The customer had their vehicle 30days and put 1,miles on it. The repairs were done correctly. As stated early the vehicle is rough condition both physically and mechanically

I personally was not in last Saturday however this morning (Tuesday, September 8th) early I received a call from this lady and told her I had another one on the shelf and asked her to bring in the radiator and her receipt. She and a gentleman brought it in and I replaced the radiator with the
correct one. We were able to match it up with her old one and she has the correct radiator at this time.They were satisfied with the resolution.About an hour later she called back and wanted to complain to the manager about this again. She told me that in order to wage a complaint that she needed to talk with him, then she hung up before speaking to him.I believe that the party has the right part and appeared to be satisfied when they left, and according to her complaint, that is what she was asking for.Thank you

I personally was not in last Saturday however this morning (Tuesday, September 8th) early I received a call from this lady and told her I had another one on the shelf and asked her to bring in the radiator and her receipt. She and a gentleman brought it in and I replaced the radiator with the
correct one. We were able to match it up with her old one and she has the correct radiator at this time.They were satisfied with the resolution.About an hour later she called back and wanted to complain to the manager about this again. She told me that in order to wage a complaint that she needed to talk with him, then she hung up before speaking to him.I believe that the party has the right part and appeared to be satisfied when they left, and according to her complaint, that is what she was asking for.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***