Initial Business Response / [redacted] (1000, 6, 2017/04/18) */ The windows that Mr [redacted] purchased were manufactured by Trilite CorpUnfortunately, Trilite is no longer in businessThe original glass warranty that Mr [redacted] received was for yearsThe first years were 100% replacementAfter the first year period the warranty proratedAs a gesture of good will, I offered to pay 25% of the replacement cost of the glass unitThat offer still stands Let me know if I can be of further assistance [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Siding and Windows did not offer me anythingThey told me to contact the manufacturerThey told me they were not responsible since I purchased the windows from TriliteI bought the windows from [redacted] Siding and Windows, they chose the manufacturerI'm willing to talk with [redacted] Siding and Windows so I can see what they are offering
Initial Business Response / [redacted] (1000, 6, 2017/04/18) */ The windows that Mr [redacted] purchased were manufactured by Trilite CorpUnfortunately, Trilite is no longer in businessThe original glass warranty that Mr [redacted] received was for yearsThe first years were 100% replacementAfter the first year period the warranty proratedAs a gesture of good will, I offered to pay 25% of the replacement cost of the glass unitThat offer still stands Let me know if I can be of further assistance [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Siding and Windows did not offer me anythingThey told me to contact the manufacturerThey told me they were not responsible since I purchased the windows from TriliteI bought the windows from [redacted] Siding and Windows, they chose the manufacturerI'm willing to talk with [redacted] Siding and Windows so I can see what they are offering