Thank you for sending the follcomplaint filed by Ms [redacted] , which we received on April6,2015, We appreciate the opportunity to address ber additional concerns.We have reviewed the estimate prepared by ICA Claims againThe estimate was prepared based on thevisual inspection of the observed damagesThe floor pricing and type were verified through a third-partycompany, ***.If you would like to submit an estimate from a contractor of your choice, we will review it an attempt toreach an agreed upon price for the needed repairs.We apologize that the initial check was issued with [redacted] listed; that payment was voided andreissued on April 9, 2015, without any lienholder listed
Thank you for sending the complaint filed by Mr [redacted] , which we received on January 27,We understand that he feels there was a delay processing the claimWe appreciate the opportunityto address his concerns.On December 31,2014, Mr [redacted] reported that on December 25, 2014, our insured, Mr [redacted] ***,swerved into his lane and struck the driver-side rear of his vehicleDuring that conversation, we obtaineda statement from Mr [redacted] and confirmed there were no witnesses and no police reportWe explainedthat we needed to speak to our insured to confirm the details of the loss prior to accepting anyresponsibilityThat same day we also scheduled a vehicle inspection, which was subsequently approvedon January 8, 2015.On December 31, 2014, we left a message for our insured to contact usWe followed up with our insuredon January 13, 2015, in an attempt to obtain a statementWe also left a message for Mr [redacted] explaining we still needed the statement from our insured to complete the investigationMr [redacted] called on the January 14, 2015, and we confirmed liability was still pending.Our insured called us on January 15, 2015, but, unfortunately, the claim representative was unavailable totake the statementWe called the insured back the same day to obtain a statement, but had to leave amessageAfter unsuccessfully attempting to call our insured again on January 16, 2015, we emailed astatement form to the insured to expedite the claim processWe also spoke to Mr [redacted] and confirmedthat we still needed the insured's statement to process the claim.On January , 2015, our insured called and we advised him that we attempted to reach him by phone andemailOur insured stated he did not receive the email and provided an alternate email addressWeforwarded the statement form to this email address on January 26, 2015, and we also spoke to Mr [redacted] to inform him of the claim statusOn January 27, 2015, we sent a status letter to Mr [redacted] wherein weconfirmed we are still awaiting insured statement.On January 30, our insured returned the statement form in which he admits being at fault for thisaccidentConsequently, we have accepted full liability for the loss behalf of our insured, and we haveissued Mr [redacted] a settlement check in the amount of $4,743.34.We understand that Mr [redacted] is frustrated with the length of tune it has taken to resolve this matterItis always our intention to handle all claims efficiently but, in this case, we needed extra time to obtain ourinsured' s statementRegrettably, without an independent witness and police report, we required theinsured's statement to properly investigate the loss.If you have any questions about this information, you may contact me at [redacted] ###-###-####, Ext***
Thank you for sending the follcomplaint filed by Mr [redacted] ***, which we received on December10,2014.To date, we are still waiting for Mr [redacted] or his contractor to provide the mold remediation estimate andphotos.We have paid the replacement cost value for the damages documented by the independent adjusterWeremain willing to review the mold remediation estimate and photos for further payment consideration.If you have any questions about this information, you may contact me at ###-###-####.Sincerely, [redacted] IDS Propelty Casualty Insurance CompanyAmeriprise Auto & Home Insurance
I am only accepting this because I don't want to go back and fourth with this, I am not happy and will never recommend this company to anyone, I understand Companies have policies but this one this one is absurdRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10575696, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below 4/17/ hrs - just received and read the response from IDS ameriprise on my complaint to the Revdex.com I do not agree , and It is a lie and cover up and there were unethical practices and illegal activities that need to be addressed On 3/19/ I was in the accident , and called my insurance to report it within days they responded and demanded that I GIVE THEM MY CAR from the garage ( email) Then they DEMANDED that I take $for the car They DEMANDED I settle within HRS or I get NOTHING .KNOWING I was Injured and on pain killers and muscle relaxers ( THEY PAID FOR THEM) trying to take advantage of someone in an altered state of mindThey lied to me telling me they got the value of my Lincoln [redacted] from [redacted] , and when I said I did the same from [redacted] and got higher they said NO NO we use [redacted] In fine print on [redacted] site it clearly says THEY USE *** when I got mail from the insurance company on this issue it was dated 3/19/and gave me days to respond -- coming from Wisand they mailed it out 3/22/ --- at least days for delivery THEY KNEW IT WOULD NOT REACH ME TILL AFTER THIER SET DEADLINE ANYWAY which is unethical at the least criminal in nature the Entire time neither the insurance company nor I KNEW who the other party was calling my bank and trying to FORCE them into signing a paper and send it back and then sending a check I NEVER OKED would be fraud , theft, unethical , and a few other crimessending people to the garage with a check in hand to TAKE my car -- was the same thing CRIMINAL and unethical , specially without my consent this response says "we appreciate the opportunity to address his concerns " -- a lie They demanded I do , and then when I told them I was filing complaints with the Revdex.com , The state AG , Insurance commissioner , etc they closed the file and said claim it with the other party they had NO intention of doing anything other than trying to steal this car and screw me The ysent me a copy of what the appaiser had filed or what they were going by - in this email file they said that the damages --- hood which was totally done - would cost $to replace , then in the back they said that prior hail damage to the hood would cost $to repair and the entire estimate was done this way I was told that the "prior hail damage " was "never " to be included .It had nothing to do with the accident or the damages from the accident and no bearing on the accident yet the insurance company is trying to falsify legal documents and lie to make up money ?? filing claims is ILLEGAL weather its a customer or the insurance company itself If I was NOT at fault for this accident , then why punish me ? a Lincoln *** - just a shell of the car - is how they ran the value when I ran it I ran it the right way and included all the options on the car - and that put this value up where I said the letter states - "we followed up with Mr [redacted] on march to discuss the settlement further " another lie the garage where the car went to after the accident was NOT of my choice , and that garage would not release the car to ME OR the Insurance company unless the bill was paid in full I was not paying the bill , I didn't have the money and it was not my fault for the accident that would have fallen on the insurance Mine ( IDS Ameriprise or the at fault party [redacted] ) But, the insurance guys Kept demanding I settle and I pay the garage I told them YOU want the car out of the garage and not getting storage fees daily then pay the garage I will have it moved to my inlaws which they said THEY WANTED THE CAR , and that went on for a few days , until they finally paid the garage and released it to me and THE OUT OF POCKET EXPENSE $TO TOW IT THERE which they refuse to pay ME The letter says "we received an email from mr [redacted] on april demanding $to settle his total loss claim ." "we sent our revised offer with supporting documentation to mr [redacted] " A lie never got a thing "we also explained that if he files his claim with us and does not agree with our evaluation he has the right to invoke the appraisal clause in the policy as way to resolve this difference " another lie never explained a thing I sent them emails and asked for paperwork and explanations , I talked to lawyers who sent me a letter to re copy and send them included in my letter ( written BY INSURANCE LAWYERS ) I said now you pissed me off by screwing with me , and now I am billing you for MY time and all my OUT OF POCKET expenses My time is worth $an Hour and late fees after business days are $1M a day My OUT OF POCKET expenses are a pair of pants destroyed in the accident , my vest $that was cut by medical personel due to the accident , I cannot locate my dash cam or radar detector , nor my police scanner , all were in the car and now missing OUT OF POCKET EXPENSE to replace They sent me a little hand book that says "I cant sue them for anything " they sent me an email saying they are not responsible to pay me anything for out of pocket expenses however , as I told them , I called [redacted] and [redacted] and talked to the attorney , who said " you have tort on your policy , full or limited " and explained "full tort means you can sue for pain and suffering Limited tort ( which we have ) you get ( GET ) paid wages lost to the accident , medical bills ( up to $5K by your insurance company and anything over goes to the other LIABLE insurance company - the [redacted] ) and ANY AND ALL OUT OF POCKET EXPENSES I asked for $30K for a new car - OUT OF MY POCKET EXPENSE my vehicle I traded in on the Lincoln was $-- THATS AN OUT OF MY POCKET EXPENSE and I don't have a trade now I have months of payments on the loan for the Lincoln at or $ OUT OF POCKET I told them my wife took off work to take me to the drug store and the doctor and to theropy - losing wages and use of gas I told them they would be responsible for any and all legal fees , including my lawyer costs , court fees, filing fees , and any criminal charges and fines and costs THEY LAUGHED IT OFF THEY SAID I WAS CRAZY and I DONT GET PAID ANY OUT OF POCKET EXPENSES THEN WHY IS IT LAW TO HAVE TORT ON YOUR POLICY ? ( YOU MUST HAVE IT ) Mr [redacted] - property damage claims rep ( phone calls , emails ) Mr [redacted] - Total loss claims rep ( phone calls and emails )ms [redacted] *** - [redacted] (email ) mr [redacted] - ( called my house one time and would not talk to my wife just said "have him call me " I never did .) mr [redacted] - [redacted] auto claims ( Have NO clue who he is) No I do not agree or settle with a letter full of lies these people have tried to intimidate me , bully me , tried to force me to do things , gave me time frames that were insane and not even existent , They tried to scam the bank and bully them into a settlement without my consent , they tried to bully the garage , They lied , they are committing fraud , theft , and scamming people .when you question them they run and hide and try and get rid of it - cover it up - hide it- change the claim # they falsified legal documents They try to file claims that are untrue Unethical practices I am not the only victim here , the Revdex.com and AG and others SHOULD be investigating and then go after the company for civil and criminal activities to protect the people , the consumers , who are forced to deal with insurance companies Insurance companies are real quick to take the MILLIONS of dollars from the people and Invest it to make BILLIONS which is good business But when someone has a claim , to treat them like crap and lowball them and try to steal the car and leave the victim in a lower state is criminal .By the way - the [redacted] 1st offer was a lowball offer as well but it was $higher than my own ins cooffer ??? which leads to say , the car is worth more as I claimed it was My bank stands behind me and told me , you have a loan on this Lincoln , and you have FULL coverage insurance That means and the insurance company KNOWS that when the car is totaled they must at least satisfy the bank loan They can NEVER under pay the loan The garage told me that he has dealt with the insurance companies for over years , and they always lowball offer you first never heard of them trying so hard to steal a car ? also told me that there is "gap " insurance meaning that if they pay lower than your loan the bank has insurance on your loan (gap) that picks up the rest the bank denied this of course The lawyers told me the same things , they don't want to pay anything , and will fight to NOT payThat's why there is courts , and state agencies and federal agencies set up , to knock on their door and tell them , hey what are you doing to demand is illegal , to talk with you knowing your on medications is unethical and criminal , to try and intimidate you is criminal , to try and steal the car from the garage without your written consent was criminal , to try and connive the bank into taking a settlement without your written consent was criminal need I say more ? They sent me emails to prove it all , from them, to me they sent USmail as I said No , I wont let them off the hook , I sent them an email about the [redacted] and the offer they told me , the money and they said I was at 10% fault for the accident .I was NOT at any percent at fault , they said I never tried to avoid it , and said they concluded that by statements and impact .and I asked MY insurance IDS ameriprise WHAT they will or can do about it ( email ) and they NEVER responded When you get in an accident , that's not your fault , you would think YOUR own insurance company would do anything to help you and not terrorize you or threaten you or screw you ? The Revdex.com needs to go back and do a complete investigation , find claims , like the irs - yrs and see what the outcome was did they handle it right ? did they forge documents / lie ? did they threaten ? Intimidate? etc then file appropriate actions and send copy to me , to the PAAG , PA ins commissioner , PA consumer protection agency , USAG , and any one else you see fit I will be filing on the [redacted] insurance company as well Thank you [redacted]
Thank you for sending the complaint filed by Mr [redacted] , which we received on April ,2015.We understand that he has questions regarding his home policy cancellationWe appreciate theopportunity to address his concerns.On April 14, 2015, we scheduled Mr [redacted] 's home policy to non-renew effective May 31, Whilewe acknowledge the hail damage claim that occurred on April 17, 2013, is two years old, it is still aconsideration during our review, as is a credit-based insurance score that does not meet our guidelines.In response to Mr [redacted] 's complaint, we conducted another policy reviewRegrettably, we are unableto continue coverage, and respectfully maintain our policy non-renewal.If you have any questions about this information, you may contact me at I ###-###-#### , Ext***
Thank you tor sending the complaint tiled by Ms [redacted] ***, which we received on January 26,We understand that she disagrees with our decision regarding the claimWe appreciate theopportunity to address her concerns.Ms [redacted] feels the damaged bumper cover on her vehicle should have been replaced with an originalequipment manufacturer (OEM) part instead of the aftermarket bumper cover we approvedHowever, hervehicle's age and mileage makes it ineligible for the OEM part.The aftermarket bumper we approved for the repair is a new part, but it is not made by the manufacturer.We explained to Ms [redacted] that if there were any fit issues with the aftermarket bumper, we would thenconsider the OEM part.Ms [redacted] also expressed concern over how her phone calls were handledIt is always our intention toprovide quality service and treat all parties involved during the claim process with respect, compassionand professionalismHer requests to speak with supervisors were routed appropriately, but we truly regretMs [redacted] feels her experience with us was not a positive one.If you have any questions about this information, you may contact me at I ###-###-####, Ext***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for sending the fourth complaint fil ed by Mr [redacted] **, which we received on March 31,2015.We believe our previous three responses clearly explain our position and our decision remains unchanged.If you have any questions about this information, you may contact me at ###-###-####, Ext***.Sincerely,
Thank you for sending the complaint filed by Mr [redacted] , which we received on April 20, Weunderstand that he disagrees with our decision regarding the claim.We believe our previous response addresses all of Mr [redacted] 's concernsWe have no new information toprovide and our decision remains unchanged.If you have any questions about this information, you may contact Mr [redacted] at I ###-###-####,Ext***
Thank you for sending the complaint filed by Ms [redacted] ***, which we received on May 1,We understand that she disagrees with our decision regarding the claimWe appreciate theopportunity to address her concerns.In response to Ms [redacted] ***'s complaint, we reviewed the facts of the loss and reconsidered our position.We will provide coverage for the damages claimed and, today, have issued payment in the amount of$8,based on the estimate provided by Ms [redacted] ***'s contractor.We apologize for the frustration Ms [redacted] experienced during the claims processIt is always ourintention to provide quality customer service and treat all of the parties involved during the claim processwith respect, compassion and professionalismWe regret that we failed to meet Ms [redacted] ***'sexpectations while settling this claimThe chain of events leading to her feedback has been reviewed, andwe will use what we have learned as an opportunity to improve our processes going forward.If you have any questions about this information, you may contact me at I ###-###-####, Ext***
Thank you for sending the complaint filed by Ms [redacted] , which we received on April 2, 2015.We understand that she feels there was a delay processing the claimWe appreciate the opportunity toaddress her concerns.We received the notice of loss on February 20, We assigned ICA Claims to contact Ms [redacted] todiscuss the full extent of damage and to coordinate an inspectionICA inspected the home on February23,The adjuster observed damage from a frozen pipe that burst causing water damage and createdan estimate for the needed repairsDue to some difficulties identifying the product used on Ms[redacted] 's floors, a sample was sent to Itel to confinn both the identification and pricing of the existingflooring.ICA completed their estimate and forwarded it to us for review on March 28, We have completedour review of it and have approved the repairs in the amount of $13, 193.97, less the policy deductible of$1,Payment is being issued today, and ICA will follow up with Ms [redacted] to discuss the repairsand payment
Thank you for sending the complaint filed by the insured, which we received on March 9,Weunderstand that he would like additional details surrounding a change in premiumWe appreciate theopportunity to address his concerns.We sincerely apologize for the inconvenience this situation has caused our insuredOn March 5, 2015,we sent a letter explaining that during the processing of his auto insurance renewal the factors needed tocorrectly rate the policy were not appliedBecause of this, the premium stated on the renewal declarationpage was incorrect - it was lower than it should have been.More specifically, the premium on the renewal declaration page did not reflect the changes resulting froman at-fault accident on December , involving our insuredTherefore, we sent an amendedrenewal declaration page to our insured showing the correct premiumIn addition, we made a courtesycall on March 6, 2015, and advised our insured of the updated information.We are unable to honor the first premium notice as it would not accurately reflect the rating factors of ourinsured's policyWe feel our actions and efforts are in good faith and properly set our insured'sexpectations for the renewal of his policy on March 30, 15.If you have any questions about this information, you may contact me at [redacted] ***
Thank you for sending the complaint filed by Ms [redacted] , which we received on February 2,We understand that she feels there was a delay processing the claimWe appreciate the opportunityto address her concerns.Below is a chronological timeline of the claim handling:• November 21, 2014: Mike from Progressive Insurance filed a collision loss involving Ms[redacted] 's Subaru.• December 2,2014: We completed our liability investigation and detemlined our insured wasresponsible for the lossWe informed Ms [redacted] of our decision and her claim filing options.• December 9, 2014: We assigned an independent appraiser to inspect Ms [redacted] vehicle.• December 15, 2014: After receipt and review of the appraisal, we issued Ms [redacted] a propertydamage payment.• January 22, 2015: We received two photographs of the child car seat with the straps cutWeemailed Ms [redacted] verifying receipt of the photographs, and we reiterated our request for acopy of the invoice showing payment for the replacement car seat.• January 28, 2015: We received and reviewed the invoice for the replacement car seat.• February 3, 2015: We completed our investigation and issued payment to Ms [redacted] in theamount of $951.55.We are truly sorry Ms [redacted] experienced this unfortunate event, and we understand her frustrationwith the length of time it took to settle this matterIt is always our intention to handle all claimsefficiently, but in this case extra time was required to obtain appropriate documentationWhile we regretthat this claims experience did not meet Ms [redacted] 's expectations, we are pleased that we were able tobring it to amenable resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for sending the follcomplaint filed by Ms [redacted] , which we received on April6,2015, We appreciate the opportunity to address ber additional concerns.We have reviewed the estimate prepared by ICA Claims againThe estimate was prepared based on thevisual inspection of the observed damagesThe floor pricing and type were verified through a third-partycompany, ***.If you would like to submit an estimate from a contractor of your choice, we will review it an attempt toreach an agreed upon price for the needed repairs.We apologize that the initial check was issued with [redacted] listed; that payment was voided andreissued on April 9, 2015, without any lienholder listed
Thank you for sending the complaint filed by Mr [redacted] , which we received on January 27,We understand that he feels there was a delay processing the claimWe appreciate the opportunityto address his concerns.On December 31,2014, Mr [redacted] reported that on December 25, 2014, our insured, Mr [redacted] ***,swerved into his lane and struck the driver-side rear of his vehicleDuring that conversation, we obtaineda statement from Mr [redacted] and confirmed there were no witnesses and no police reportWe explainedthat we needed to speak to our insured to confirm the details of the loss prior to accepting anyresponsibilityThat same day we also scheduled a vehicle inspection, which was subsequently approvedon January 8, 2015.On December 31, 2014, we left a message for our insured to contact usWe followed up with our insuredon January 13, 2015, in an attempt to obtain a statementWe also left a message for Mr [redacted] explaining we still needed the statement from our insured to complete the investigationMr [redacted] called on the January 14, 2015, and we confirmed liability was still pending.Our insured called us on January 15, 2015, but, unfortunately, the claim representative was unavailable totake the statementWe called the insured back the same day to obtain a statement, but had to leave amessageAfter unsuccessfully attempting to call our insured again on January 16, 2015, we emailed astatement form to the insured to expedite the claim processWe also spoke to Mr [redacted] and confirmedthat we still needed the insured's statement to process the claim.On January , 2015, our insured called and we advised him that we attempted to reach him by phone andemailOur insured stated he did not receive the email and provided an alternate email addressWeforwarded the statement form to this email address on January 26, 2015, and we also spoke to Mr [redacted] to inform him of the claim statusOn January 27, 2015, we sent a status letter to Mr [redacted] wherein weconfirmed we are still awaiting insured statement.On January 30, our insured returned the statement form in which he admits being at fault for thisaccidentConsequently, we have accepted full liability for the loss behalf of our insured, and we haveissued Mr [redacted] a settlement check in the amount of $4,743.34.We understand that Mr [redacted] is frustrated with the length of tune it has taken to resolve this matterItis always our intention to handle all claims efficiently but, in this case, we needed extra time to obtain ourinsured' s statementRegrettably, without an independent witness and police report, we required theinsured's statement to properly investigate the loss.If you have any questions about this information, you may contact me at [redacted] ###-###-####, Ext***
Thank you for sending the follcomplaint filed by Mr [redacted] ***, which we received on December10,2014.To date, we are still waiting for Mr [redacted] or his contractor to provide the mold remediation estimate andphotos.We have paid the replacement cost value for the damages documented by the independent adjusterWeremain willing to review the mold remediation estimate and photos for further payment consideration.If you have any questions about this information, you may contact me at ###-###-####.Sincerely, [redacted] IDS Propelty Casualty Insurance CompanyAmeriprise Auto & Home Insurance
I am only accepting this because I don't want to go back and fourth with this, I am not happy and will never recommend this company to anyone, I understand Companies have policies but this one this one is absurdRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10575696, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below 4/17/ hrs - just received and read the response from IDS ameriprise on my complaint to the Revdex.com I do not agree , and It is a lie and cover up and there were unethical practices and illegal activities that need to be addressed On 3/19/ I was in the accident , and called my insurance to report it within days they responded and demanded that I GIVE THEM MY CAR from the garage ( email) Then they DEMANDED that I take $for the car They DEMANDED I settle within HRS or I get NOTHING .KNOWING I was Injured and on pain killers and muscle relaxers ( THEY PAID FOR THEM) trying to take advantage of someone in an altered state of mindThey lied to me telling me they got the value of my Lincoln [redacted] from [redacted] , and when I said I did the same from [redacted] and got higher they said NO NO we use [redacted] In fine print on [redacted] site it clearly says THEY USE *** when I got mail from the insurance company on this issue it was dated 3/19/and gave me days to respond -- coming from Wisand they mailed it out 3/22/ --- at least days for delivery THEY KNEW IT WOULD NOT REACH ME TILL AFTER THIER SET DEADLINE ANYWAY which is unethical at the least criminal in nature the Entire time neither the insurance company nor I KNEW who the other party was calling my bank and trying to FORCE them into signing a paper and send it back and then sending a check I NEVER OKED would be fraud , theft, unethical , and a few other crimessending people to the garage with a check in hand to TAKE my car -- was the same thing CRIMINAL and unethical , specially without my consent this response says "we appreciate the opportunity to address his concerns " -- a lie They demanded I do , and then when I told them I was filing complaints with the Revdex.com , The state AG , Insurance commissioner , etc they closed the file and said claim it with the other party they had NO intention of doing anything other than trying to steal this car and screw me The ysent me a copy of what the appaiser had filed or what they were going by - in this email file they said that the damages --- hood which was totally done - would cost $to replace , then in the back they said that prior hail damage to the hood would cost $to repair and the entire estimate was done this way I was told that the "prior hail damage " was "never " to be included .It had nothing to do with the accident or the damages from the accident and no bearing on the accident yet the insurance company is trying to falsify legal documents and lie to make up money ?? filing claims is ILLEGAL weather its a customer or the insurance company itself If I was NOT at fault for this accident , then why punish me ? a Lincoln *** - just a shell of the car - is how they ran the value when I ran it I ran it the right way and included all the options on the car - and that put this value up where I said the letter states - "we followed up with Mr [redacted] on march to discuss the settlement further " another lie the garage where the car went to after the accident was NOT of my choice , and that garage would not release the car to ME OR the Insurance company unless the bill was paid in full I was not paying the bill , I didn't have the money and it was not my fault for the accident that would have fallen on the insurance Mine ( IDS Ameriprise or the at fault party [redacted] ) But, the insurance guys Kept demanding I settle and I pay the garage I told them YOU want the car out of the garage and not getting storage fees daily then pay the garage I will have it moved to my inlaws which they said THEY WANTED THE CAR , and that went on for a few days , until they finally paid the garage and released it to me and THE OUT OF POCKET EXPENSE $TO TOW IT THERE which they refuse to pay ME The letter says "we received an email from mr [redacted] on april demanding $to settle his total loss claim ." "we sent our revised offer with supporting documentation to mr [redacted] " A lie never got a thing "we also explained that if he files his claim with us and does not agree with our evaluation he has the right to invoke the appraisal clause in the policy as way to resolve this difference " another lie never explained a thing I sent them emails and asked for paperwork and explanations , I talked to lawyers who sent me a letter to re copy and send them included in my letter ( written BY INSURANCE LAWYERS ) I said now you pissed me off by screwing with me , and now I am billing you for MY time and all my OUT OF POCKET expenses My time is worth $an Hour and late fees after business days are $1M a day My OUT OF POCKET expenses are a pair of pants destroyed in the accident , my vest $that was cut by medical personel due to the accident , I cannot locate my dash cam or radar detector , nor my police scanner , all were in the car and now missing OUT OF POCKET EXPENSE to replace They sent me a little hand book that says "I cant sue them for anything " they sent me an email saying they are not responsible to pay me anything for out of pocket expenses however , as I told them , I called [redacted] and [redacted] and talked to the attorney , who said " you have tort on your policy , full or limited " and explained "full tort means you can sue for pain and suffering Limited tort ( which we have ) you get ( GET ) paid wages lost to the accident , medical bills ( up to $5K by your insurance company and anything over goes to the other LIABLE insurance company - the [redacted] ) and ANY AND ALL OUT OF POCKET EXPENSES I asked for $30K for a new car - OUT OF MY POCKET EXPENSE my vehicle I traded in on the Lincoln was $-- THATS AN OUT OF MY POCKET EXPENSE and I don't have a trade now I have months of payments on the loan for the Lincoln at or $ OUT OF POCKET I told them my wife took off work to take me to the drug store and the doctor and to theropy - losing wages and use of gas I told them they would be responsible for any and all legal fees , including my lawyer costs , court fees, filing fees , and any criminal charges and fines and costs THEY LAUGHED IT OFF THEY SAID I WAS CRAZY and I DONT GET PAID ANY OUT OF POCKET EXPENSES THEN WHY IS IT LAW TO HAVE TORT ON YOUR POLICY ? ( YOU MUST HAVE IT ) Mr [redacted] - property damage claims rep ( phone calls , emails ) Mr [redacted] - Total loss claims rep ( phone calls and emails )ms [redacted] *** - [redacted] (email ) mr [redacted] - ( called my house one time and would not talk to my wife just said "have him call me " I never did .) mr [redacted] - [redacted] auto claims ( Have NO clue who he is) No I do not agree or settle with a letter full of lies these people have tried to intimidate me , bully me , tried to force me to do things , gave me time frames that were insane and not even existent , They tried to scam the bank and bully them into a settlement without my consent , they tried to bully the garage , They lied , they are committing fraud , theft , and scamming people .when you question them they run and hide and try and get rid of it - cover it up - hide it- change the claim # they falsified legal documents They try to file claims that are untrue Unethical practices I am not the only victim here , the Revdex.com and AG and others SHOULD be investigating and then go after the company for civil and criminal activities to protect the people , the consumers , who are forced to deal with insurance companies Insurance companies are real quick to take the MILLIONS of dollars from the people and Invest it to make BILLIONS which is good business But when someone has a claim , to treat them like crap and lowball them and try to steal the car and leave the victim in a lower state is criminal .By the way - the [redacted] 1st offer was a lowball offer as well but it was $higher than my own ins cooffer ??? which leads to say , the car is worth more as I claimed it was My bank stands behind me and told me , you have a loan on this Lincoln , and you have FULL coverage insurance That means and the insurance company KNOWS that when the car is totaled they must at least satisfy the bank loan They can NEVER under pay the loan The garage told me that he has dealt with the insurance companies for over years , and they always lowball offer you first never heard of them trying so hard to steal a car ? also told me that there is "gap " insurance meaning that if they pay lower than your loan the bank has insurance on your loan (gap) that picks up the rest the bank denied this of course The lawyers told me the same things , they don't want to pay anything , and will fight to NOT payThat's why there is courts , and state agencies and federal agencies set up , to knock on their door and tell them , hey what are you doing to demand is illegal , to talk with you knowing your on medications is unethical and criminal , to try and intimidate you is criminal , to try and steal the car from the garage without your written consent was criminal , to try and connive the bank into taking a settlement without your written consent was criminal need I say more ? They sent me emails to prove it all , from them, to me they sent USmail as I said No , I wont let them off the hook , I sent them an email about the [redacted] and the offer they told me , the money and they said I was at 10% fault for the accident .I was NOT at any percent at fault , they said I never tried to avoid it , and said they concluded that by statements and impact .and I asked MY insurance IDS ameriprise WHAT they will or can do about it ( email ) and they NEVER responded When you get in an accident , that's not your fault , you would think YOUR own insurance company would do anything to help you and not terrorize you or threaten you or screw you ? The Revdex.com needs to go back and do a complete investigation , find claims , like the irs - yrs and see what the outcome was did they handle it right ? did they forge documents / lie ? did they threaten ? Intimidate? etc then file appropriate actions and send copy to me , to the PAAG , PA ins commissioner , PA consumer protection agency , USAG , and any one else you see fit I will be filing on the [redacted] insurance company as well Thank you [redacted]
Thank you for sending the complaint filed by Mr [redacted] , which we received on April ,2015.We understand that he has questions regarding his home policy cancellationWe appreciate theopportunity to address his concerns.On April 14, 2015, we scheduled Mr [redacted] 's home policy to non-renew effective May 31, Whilewe acknowledge the hail damage claim that occurred on April 17, 2013, is two years old, it is still aconsideration during our review, as is a credit-based insurance score that does not meet our guidelines.In response to Mr [redacted] 's complaint, we conducted another policy reviewRegrettably, we are unableto continue coverage, and respectfully maintain our policy non-renewal.If you have any questions about this information, you may contact me at I ###-###-#### , Ext***
Thank you tor sending the complaint tiled by Ms [redacted] ***, which we received on January 26,We understand that she disagrees with our decision regarding the claimWe appreciate theopportunity to address her concerns.Ms [redacted] feels the damaged bumper cover on her vehicle should have been replaced with an originalequipment manufacturer (OEM) part instead of the aftermarket bumper cover we approvedHowever, hervehicle's age and mileage makes it ineligible for the OEM part.The aftermarket bumper we approved for the repair is a new part, but it is not made by the manufacturer.We explained to Ms [redacted] that if there were any fit issues with the aftermarket bumper, we would thenconsider the OEM part.Ms [redacted] also expressed concern over how her phone calls were handledIt is always our intention toprovide quality service and treat all parties involved during the claim process with respect, compassionand professionalismHer requests to speak with supervisors were routed appropriately, but we truly regretMs [redacted] feels her experience with us was not a positive one.If you have any questions about this information, you may contact me at I ###-###-####, Ext***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for sending the fourth complaint fil ed by Mr [redacted] **, which we received on March 31,2015.We believe our previous three responses clearly explain our position and our decision remains unchanged.If you have any questions about this information, you may contact me at ###-###-####, Ext***.Sincerely,
Thank you for sending the complaint filed by Mr [redacted] , which we received on April 20, Weunderstand that he disagrees with our decision regarding the claim.We believe our previous response addresses all of Mr [redacted] 's concernsWe have no new information toprovide and our decision remains unchanged.If you have any questions about this information, you may contact Mr [redacted] at I ###-###-####,Ext***
Thank you for sending the complaint filed by Ms [redacted] ***, which we received on May 1,We understand that she disagrees with our decision regarding the claimWe appreciate theopportunity to address her concerns.In response to Ms [redacted] ***'s complaint, we reviewed the facts of the loss and reconsidered our position.We will provide coverage for the damages claimed and, today, have issued payment in the amount of$8,based on the estimate provided by Ms [redacted] ***'s contractor.We apologize for the frustration Ms [redacted] experienced during the claims processIt is always ourintention to provide quality customer service and treat all of the parties involved during the claim processwith respect, compassion and professionalismWe regret that we failed to meet Ms [redacted] ***'sexpectations while settling this claimThe chain of events leading to her feedback has been reviewed, andwe will use what we have learned as an opportunity to improve our processes going forward.If you have any questions about this information, you may contact me at I ###-###-####, Ext***
Thank you for sending the complaint filed by Ms [redacted] , which we received on April 2, 2015.We understand that she feels there was a delay processing the claimWe appreciate the opportunity toaddress her concerns.We received the notice of loss on February 20, We assigned ICA Claims to contact Ms [redacted] todiscuss the full extent of damage and to coordinate an inspectionICA inspected the home on February23,The adjuster observed damage from a frozen pipe that burst causing water damage and createdan estimate for the needed repairsDue to some difficulties identifying the product used on Ms[redacted] 's floors, a sample was sent to Itel to confinn both the identification and pricing of the existingflooring.ICA completed their estimate and forwarded it to us for review on March 28, We have completedour review of it and have approved the repairs in the amount of $13, 193.97, less the policy deductible of$1,Payment is being issued today, and ICA will follow up with Ms [redacted] to discuss the repairsand payment
Thank you for sending the complaint filed by the insured, which we received on March 9,Weunderstand that he would like additional details surrounding a change in premiumWe appreciate theopportunity to address his concerns.We sincerely apologize for the inconvenience this situation has caused our insuredOn March 5, 2015,we sent a letter explaining that during the processing of his auto insurance renewal the factors needed tocorrectly rate the policy were not appliedBecause of this, the premium stated on the renewal declarationpage was incorrect - it was lower than it should have been.More specifically, the premium on the renewal declaration page did not reflect the changes resulting froman at-fault accident on December , involving our insuredTherefore, we sent an amendedrenewal declaration page to our insured showing the correct premiumIn addition, we made a courtesycall on March 6, 2015, and advised our insured of the updated information.We are unable to honor the first premium notice as it would not accurately reflect the rating factors of ourinsured's policyWe feel our actions and efforts are in good faith and properly set our insured'sexpectations for the renewal of his policy on March 30, 15.If you have any questions about this information, you may contact me at [redacted] ***
Thank you for sending the complaint filed by Ms [redacted] , which we received on February 2,We understand that she feels there was a delay processing the claimWe appreciate the opportunityto address her concerns.Below is a chronological timeline of the claim handling:• November 21, 2014: Mike from Progressive Insurance filed a collision loss involving Ms[redacted] 's Subaru.• December 2,2014: We completed our liability investigation and detemlined our insured wasresponsible for the lossWe informed Ms [redacted] of our decision and her claim filing options.• December 9, 2014: We assigned an independent appraiser to inspect Ms [redacted] vehicle.• December 15, 2014: After receipt and review of the appraisal, we issued Ms [redacted] a propertydamage payment.• January 22, 2015: We received two photographs of the child car seat with the straps cutWeemailed Ms [redacted] verifying receipt of the photographs, and we reiterated our request for acopy of the invoice showing payment for the replacement car seat.• January 28, 2015: We received and reviewed the invoice for the replacement car seat.• February 3, 2015: We completed our investigation and issued payment to Ms [redacted] in theamount of $951.55.We are truly sorry Ms [redacted] experienced this unfortunate event, and we understand her frustrationwith the length of time it took to settle this matterIt is always our intention to handle all claimsefficiently, but in this case extra time was required to obtain appropriate documentationWhile we regretthat this claims experience did not meet Ms [redacted] 's expectations, we are pleased that we were able tobring it to amenable resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]