R.P.J. Towing & Recovery

Review: My vehicle was towed because they assumed I had a invalid parking pass. After confirming with my apartment complex they still refused to release my vehicle without payment. The owner says to my brother and myself that I gave my original parking pass to a man who I have staying at my apartment. I am a single mother and live with my two young sons and found that very offensive and unprofessional. He kept calling me a liar and was very rude and made sexist comments multiple times.Desired Settlement: better customer service and respect to customers

Review: On March 5, 2013, I doubled parked outside apartment building [redacted] around 9pm. I put the hazards on and ran into the building. No sooner I came out, my car was gone. I was able to get the tow company phone number and when I called to inquire about my car the driver gave me the address and said that he would call me back to let me know if he had the car. He never called back. When I arrived to the towing lot, I saw that my car still had the hazards on, battery draining. I called to inquire how far the driver was from the lot and he said 10 minutes which was more like 20 minutes. When he finally arrived, he did not get out of the truck. I told him that I would pay to get my car out and asked if he had a credit card machine, he said no and that I needed cash. I asked him to let me turn off the hazard lights before I go get the cash and he said no. He told me that it sounded like a personal problem. I told him that I would sue the company if anything happened to my car. He proceeded to curse me and my mother out. I called the police to have some form of intervention. I then asked one last time if he would let me get my car if I went and got cash. He finally said yes. I went to get the money and came back and saw that the police had arrived. The police never spoke to me, only him. As I was pulling off, he told me that he should have let the car sit there until 9am the next morning.Desired Settlement: I would like a written document of what exactly requires this tow company to impound cars from a residential area. From my understanding, no memorandum went out to the tenets of this apartment complex detailing how they should park and/or how their guests should park in order to avoid being towed. I would also like something in writing that states that you are able to tow even if hazard lights are on. Finally, I would like a document detailing how the company responds to damaged cars.