R.P.M. Parts & Small Engines Inc.

RPM PARTS AND SMALL ENGINES INC AM1STAD DR LAREDO, TX, May 26, *** *** Dispute Resolution Specialist Revdex.com Corporate Office La Posada Dr Austin, Texas, Dear *** ***: Thank you for notifying us of the complaintWe strive to
provide with the best possible service, and when we fail to meet the customer's expectations, it's important for us to knowWe're sorry Mr*** *** feels he received unsolicited service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that the experience has caused himWe charge forty dollars of labor plus the parts with a limit of ninety dollars for a repair of a trimmerIf the repair exceeds the limit, we call the customer with a detail estimateIf the repair is ninety dollars or less, the unit is repairedThe unit is a two cycle engineThe only maintenance it requires is the air filter and spark plugIf these parts are dirty or damage, they are replacedOtherwise we inform the customer the engine does not require maintenanceWe do not charge extra labor for the maintenanceThe fuel system maintenance kit was replaced in order to repair the fuel leak of the fuel tankIf you have any further questions please feel free to call us at 956-791-Thank you again for bringing these matters to bur attentionSincerely, RPM PARTS AND SMALL ENGINES INC

RPM PARTS AND SMALL ENGINES INC AM1STAD
DR LAREDO, TX, May 26, *** *** Dispute Resolution Specialist Revdex.com Corporate Office La Posada Dr Austin, Texas, Dear *** ***: Thank you for notifying us of the complaintWe strive to provide with the best possible service, and when we fail to meet the customer's expectations, it's important for us to knowWe're sorry Mr*** *** feels he received unsolicited service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that the experience has caused himWe charge forty dollars of labor plus the parts with a limit of ninety dollars for a repair of a trimmerIf the repair exceeds the limit, we call the customer with a detail estimateIf the repair is ninety dollars or less, the unit is repairedThe unit is a two cycle engineThe only maintenance it requires is the air filter and spark plugIf these parts are dirty or damage, they are replacedOtherwise we inform the customer the engine does not require maintenanceWe do not charge extra labor for the maintenanceThe fuel system maintenance kit was replaced in order to repair the fuel leak of the fuel tankIf you have any further questions please feel free to call us at 956-791-Thank you again for bringing these matters to bur attentionSincerely, RPM PARTS AND SMALL ENGINES INC

Complaint: [redacted]
I am rejecting this response because: I did not ask them to replace any parts other than the grommet on the gas tank & the fuel lines. I was not given a copy of the request for repair when I took it in. For them to state that they charge $40.00 for labor, I accept, but for them to claim that they notify the customer only if the repairs are over $90.00 dollars is like them saying , if the repairs don.t equal to $90.00, then we can replace other parts so that the repairs can equal or come close to $90.00 & we don't have to notify the customer. They are deceiving the customer & it is a bad way of doing buisness. 
Regards,
[redacted]