RPM Real Property Mgrs

Written Response to rebuttal- complaint ID [redacted] This is in response to the following rebuttal: "As previously stated there is no clause for tenantsRPM has not done any justice to both myself and [redacted] ***As RPM stated in their response they were at fault for not seeing their error soonerThe two tenants were allowed to sublet to the leasing agencyThis same offer was not made to myself or ***Though the roommates are "held in the lease" until August they have moved out and not cleaned their portion of the apartment which will in turn effect myself and my roommates portion of the returned depositAlso, the tenants that were allowed out of the lease were both breaking the lease prior to moving out, which in turn is what started the subletting issueI asked one of our roommates to not smoke in the house and was rejected which led to the uncomfortable nature in our apartment and them wanting to subletI have now had to pay multiple months of rent in an apartment that was not taken care of and I will have to find time to clean all because RPM didn't know their leaseWhen it comes to being connectable I beg to differ with their responseThe door is locked during business hours and contacting via the phone is done but it can take an untimely matter to get a responseThe owner of the facility showed the apartment originally, that is why it was believed he was in chargeOther than the bookkeeper and the secretary there is not any other person to speak toUnder several circumstances we asked to sit down (all four tenants) with someone who was in charge and was denied that- which s now believed to by three out of four tenants to have been the solution and would have resolved several errors that occurredI am rejecting this response because of these issuesSincerely, [redacted] In reponse: • Ms [redacted] states that, "the two tenants who were allowed out of the lease were both breaking the lease prior to moving out"This is false, there is a subletting clause In the original lease• In regards to cleaning, the two tenants who moved should have cleaned their share of the unit The security deposit is returned as one check to all the tenants in common, it will be up to them to determine how it should be divided if they feel that the work was divided unfairly• In regards to the tenant smoking in the unitMs [redacted] should have notified the property managers that smoking was occurring in the unit and it would have been dealt with at that pointPer the lease, smoking is not allowed in the unit and that tenant would have been in violation• Both Ms [redacted] and Ms***y were told numerous times that they could sublet their portion of their unit as wellThey had this opportunity available to them• Yes, our door is locked during business hoursWe request that visitors knock and we will open itAgain, voicemail and email are always available and we make every attempt to return both in a timely manner• The owner of the apartment did not originally show them their apartmentThey were shown their apartment by a Randy S***, who was the Property Manager at that time .MrS [redacted] has not been with RPM for almost a yearAs stated in our previous response, RPM is the property management company for the [redacted] - we are who will deal with issues on behalf of the ownerMs [redacted] states that there was no one to speak to other than ''the bookkeeper and the secretary." Both the bookkeeper and the Assistant Property Manager spoke with Ms [redacted] and her roommates and are able to handle these issues

This is in response to complaint ID [redacted] from [redacted] to RPM Real Property Managers Response from: Kimberly B***, bookkeeper Ms [redacted] complaint was as follows: "The management company is not contactable- the owner will not meet with anyone under any circumstanceAlong with that my roommates received preferential treatment (were let out of the lease early- though I and a second roommate were denied that.) The leases have no clauses for tenantsLastly, the management company forces young students to sign in office and gives no alternative dates or times (parents ore less likely to be there [or guidance.) All in all the lease has several problems and leads to tenant discrimationI have paid $in renting over the amount that I should due to not being allowed out of the lease like the other tenants wereAlong with that I am forced to open a billing account for [redacted] though I am not living there anymoreI would just like to be compensated my rent and am willing to let the deposit and bills that I have had to pay forego." In response: • RPM Property Management is contactable during their business hours, which are Monday through Friday from 10:AM until 3:PMThere is voicemail and email available 24/as a means of contacting the office as wellIn addition, there is an emergency line for tenant emergencies• RPM Property Management is the manager for the [redacted] Apartment complexThey handle all aspects of the property management for the property ownerThere is no call for the tenant to meet with a property owner• In Ms [redacted] circumstance, she has a lease that ran from September 1st, through August 31st, She and other tenants are all on the lease, and are "tenants in common" for the propertyTwo of the tenants had contacted our office and followed proper procedure to sublet their rooms for the summerMs [redacted] and the remaining tenant came in the office very upset and said that they were adamantly op***d to any sublettingInitially, the management company went back to the two tenants who had wished to sublet and told them that they would in fact not be able to sublet, due to all roommates not being in agreementLater, the management company realized that this response was in fact in errorThe lease clearly gives the option to sublet and was signed by all parties, therefore Ms [redacted] and the other op***d tenant could not deny the subletAll tenants were contacted and told that the earlier statement that no sublet would be allowed had been a mistakeSince the individuals that would have been coming in as sub-letters had already found other accommodations, we agreed to sublet the two bedrooms on behalf of RPMThe two roommates who had wished to sublet were not allowed out of their lease, they are still on their lease until August 31st, they were simply allowed to sublet directly to the property management companyThey have not had their security deposits returned and will not have them returned until completion of the lease termMs [redacted] and the other tenant originally op***d have been told repeatedly that they can find sub-letters if they are not living in the unitThey have thus far chosen not to do so• While it is true that all leases are signed in office, these appointments are scheduled to meet the needs of both the tenant and the management companyWe often have parents choose to attend the lease signing as well, or receive a copy of the lease via email

This is in response to complaint ID [redacted] from [redacted] to RPM Real Property Managers. 
Response from: Kimberly B[redacted], bookkeeper Ms. [redacted] complaint was as follows: "The management company is not contactable- the owner will not meet with anyone under any circumstance. Along with...

that my roommates received preferential treatment (were let out of the lease early- though I and a second roommate were denied that.) The leases have no clauses for tenants. Lastly, the management company forces young students to sign in office and gives no alternative dates or times (parents ore less likely to be there [or guidance.) All in all the lease has several problems and leads to tenant discrimation. I have paid $830 in renting over the amount that I should due to not being allowed out of the lease like the other tenants were. Along with that I am forced to open a billing account for [redacted] though I am not living there anymore. I would just like to be compensated my rent and am willing to let the deposit and bills that I have had to pay forego." In response: • RPM Property Management is contactable during their normal business hours, which are Monday through Friday from 10:00 AM until 3:00 PM. There is voicemail and email available 24/7 as a means of contacting the office as well. In addition, there is an emergency line for tenant emergencies. • RPM Property Management is the manager for the [redacted] Apartment complex. They handle all aspects of the property management for the property owner. There is no call for the tenant to meet with a property owner. • In Ms. [redacted] circumstance, she has a lease that ran from September 1st, 2014 through August 31st, 2015. She and 3 other tenants are all on the lease, and are "tenants in common" for the property. Two of the tenants had contacted our office and followed proper procedure to sublet their rooms for the summer. Ms. [redacted] and the remaining tenant came in the office very upset and said that they were adamantly op[redacted]d to any subletting. Initially, the management company went back to the two tenants who had wished to sublet and told them that they would in fact not be able to sublet, due to all roommates not being in agreement. Later, the management company realized that this response was in fact in error. The lease clearly gives the option to sublet and was signed by all 4 parties, therefore Ms. [redacted] and the other op[redacted]d tenant could not deny the sublet. All tenants were contacted and told that the earlier statement that no sublet would be allowed had been a mistake. Since the individuals that would have been coming in as sub-letters had already found other accommodations, we agreed to sublet the two bedrooms on behalf of RPM. The two roommates who had wished to sublet were not allowed out of their lease, they are still on their lease until August 31st, they were simply allowed to sublet directly to the property management company. They have not had their security deposits returned and will not have them returned until completion of the lease term. Ms. [redacted] and the other tenant originally op[redacted]d have been told repeatedly that they can find sub-letters if they are not living in the unit. They have thus far chosen not to do so. • While it is true that all leases are signed in office, these appointments are scheduled to meet the needs of both the tenant and the management company. We often have parents choose to attend the lease signing as well, or receive a copy of the lease via email.

Written Response to rebuttal- complaint ID [redacted]. This is in response to the following rebuttal: "As previously stated there is no clause for tenants. RPM has not done any justice to both myself and [redacted]. As RPM stated in their response they were at fault for not seeing their error sooner. The two tenants were allowed to sublet to the leasing agency. This same offer was not made to myself or [redacted]. Though the roommates are "held in the lease" until August they have moved out and not cleaned their portion of the apartment which will in turn effect myself and my roommates portion of the returned deposit. Also, the tenants that were allowed out of the lease were both breaking the lease prior to moving out, which in turn is what started the subletting issue. I asked one of our roommates to not smoke in the house and was rejected which led to the uncomfortable nature in our apartment and them wanting to sublet. I have now had to pay multiple months of rent in an apartment that was not taken care of and I will have to find time to clean all because RPM didn't know their lease. When it comes to being connectable I beg to differ with their response. The door is locked during business hours and contacting via the phone is done but it can take an untimely matter to get a response. The owner of the facility showed the apartment originally, that is why it was believed he was in charge. Other than the bookkeeper and the secretary there is not any other person to speak to. Under several circumstances we asked to sit down (all four tenants) with someone who was in charge and was denied that- which s now believed to by three out of four tenants to have been the solution and would have resolved several errors that occurred. I am rejecting this response because of these issues. Sincerely, [redacted] In reponse: • Ms. [redacted] states that, "the two tenants who were allowed out of the lease were both breaking the lease prior to moving out". This is false, there is a subletting clause In the original lease. • In regards to cleaning, the two tenants who moved should have cleaned their share of the unit The security deposit is returned as one check to all the tenants in common, it will be up to them to determine how it should be divided if they feel that the work was divided unfairly. • In regards to the tenant smoking in the unit. Ms. [redacted] should have notified the property managers that smoking was occurring in the unit and it would have been dealt with at that point. Per the lease, smoking is not allowed in the unit and that tenant would have been in violation. • Both Ms. [redacted] and Ms. [redacted]y were told numerous times that they could sublet their portion of their unit as well. They had this opportunity available to them. • Yes, our door is locked during business hours. We request that visitors knock and we will open it. Again, voicemail and email are always available and we make every attempt to return both in a timely manner. • The owner of the apartment did not originally show them their apartment. They were shown their apartment by a Randy S[redacted], who was the Property Manager at that time .Mr. S[redacted] has not been with RPM for almost a year. As stated in our previous response, RPM is the property management company for the [redacted]- we are who will deal with issues on behalf of the owner. Ms. [redacted] states that there was no one to speak to other than ''the bookkeeper and the secretary." Both the bookkeeper and the Assistant Property Manager spoke with Ms. [redacted] and her roommates and are able to handle these issues.

As previously stated there is no clause for tenants. RPM has not done any justice to both myself and [redacted]. As RPM stated in their response they were at fault for not seeing their error sooner. The two tenants were allowed to sublet to the leasing agency. This same offer was not made to myself or [redacted]. Though the roommates are "held in the lease" until August they have moved out and not cleaned their portion of the apartment which will in turn effect myself and my roommates portion of the returned deposit. Also, the tenants that were allowed out of the lease were both breaking the lease prior to moving out, which in turn is what started the subletting issue. I asked one of our roommates to not smoke in the house and was rejected which led to the uncomfortable nature in our apartment and them wanting to sublet. I have now had to pay multiple months of rent in an apartment that was not taken care of and I will have to find time to clean all because RPM didn't know their lease. 
When it comes to being connectable I beg to differ with their response. The door is locked during business hours and contacting via the phone is done but it can take an untimely matter to get a response. The owner of the facility showed the apartment originally, that is why it was believed he was in charge. Other than the bookkeeper and secretary there is not any other person to speak to.  Under several circumstances we asked to sit down (all four tenants) with someone who was in charge and was denied that - which s now believed by three out of the four tenants to have been the solution and would have resolved several errors that occurred. 
Complaint: [redacted]I am rejecting this response because of these issues. Sincerely,[redacted]