I have reviewed This customer’s case and found that the unit was purchased form a 3rd party reseller that is not authorized by us to sell our productsOur warranty policy is clear that we warranty would be void in this caseWe will continue to stand behind this policy We are sending replacement grills in this case as a courtesy and I let the customer know Best regards, When replying to this email, please include the original message and all repliesJeremy M [redacted] – Product Support Manager / Domestic Dealer Service Support Representative Phone: 1-800-554- | Fax: 317-860-------------------------------------------------------------------------...⇄ Klipsch Group, Inc Klipsch | Jamo | Energy Woodview Trace, Indianapolis, IN
Resolution: We have issued a return for refund and will be providing return shipping labels to the customer today In the initial return request our return processing rep was not made aware of the issues as described in the customer’s complaint in your letter, only that he wanted a return for the items that were outside of the return policy when the return was requestedThis is why the request was initially declined Best regards, When replying to this email, please include the original message and all repliesJeremy M [redacted] – Product Support Supervisor / Domestic Dealer Service Support Representative
Dear Ms***,Thank you for your help.I was contacted by Klipsch Customer Support this morning and they offered to replace the missing part plus the grills form the other speakers.What we couldn’t agree upon is the fact, that Klipsch will not honor warranty claims if the product is not bought through their reseller system.I learned that the customer is supposed to check directly with Kipsch before buying any of their productsIn my case the reseller was not even listed on Klipsch’s `Unauthorized Dealer List` (http://de.klipsch.com/unauthorized), so if they don`t even know who is authorized, how should the customer?In general, I find this practice highly questionable!Keeping a closed system of “authorized” dealers is only designed for one reason – Price Control by the manufacturer! It maximizes profit for the company and does not have any advantages for the customer at allIn Fact, the European Union passed laws prohibiting those illegal price arrangementsSome of the large companies had to pay high fines because they refused to deliver products to amazon shopsPlus, any product coming from their factories, no matter who sells it, has a mandatory two year warranty periodAs a conclusion, I am happy that Klipsch fixed the missing parts problem, however this warranty policy is something other customers should be warned about.I wish you a nice dayRegards [redacted] ***
I have reviewed This customer’s case and found that the unit was purchased form a 3rd party reseller that is not authorized by us to sell our products. Our warranty policy is clear that we warranty would be void in this case. We will continue to stand behind this policy. We are sending 4...
replacement grills in this case as a courtesy and I let the customer know. Best regards, When replying to this email, please include the original message and all replies. Jeremy M[redacted]– Product Support Manager / Domestic Dealer Service Support Representative Phone: 1-800-554-7724 | Fax: 317-860-9178 --------------------------------------------------------------------------------...⇄ Klipsch Group, Inc. Klipsch | Jamo | Energy 3502 Woodview Trace, Indianapolis, IN 46268
Dear Ms. [redacted],Thank you for your help.I was contacted by Klipsch Customer Support this morning and they offered to replace the missing part plus the grills form the other speakers.What we couldn’t agree upon is the fact, that Klipsch will not honor warranty claims if the product is not bought through their reseller system.I learned that the customer is supposed to check directly with Kipsch before buying any of their products. In my case the reseller was not even listed on Klipsch’s `Unauthorized Dealer List` (http://de.klipsch.com/unauthorized), so if they don`t even know who is authorized, how should the customer?In general, I find this practice highly questionable!Keeping a closed system of “authorized” dealers is only designed for one reason – Price Control by the manufacturer! It maximizes profit for the company and does not have any advantages for the customer at all. In Fact, the European Union passed laws prohibiting those illegal price arrangements. Some of the large companies had to pay high fines because they refused to deliver products to amazon shops. Plus, any product coming from their factories, no matter who sells it, has a mandatory two year warranty period. As a conclusion, I am happy that Klipsch fixed the missing parts problem, however this warranty policy is something other customers should be warned about.I wish you a nice day. Regards[redacted]
Resolution: We have issued a return for refund and will be providing return shipping labels to the customer today. In the initial return request our return processing rep was not made aware of the issues as described in the customer’s complaint in your letter, only that he wanted a...
return for the items that were outside of the return policy when the return was requested. This is why the request was initially declined. Best regards, When replying to this email, please include the original message and all replies. Jeremy M[redacted] – Product Support Supervisor / Domestic Dealer Service Support Representative
I have reviewed This customer’s case and found that the unit was purchased form a 3rd party reseller that is not authorized by us to sell our productsOur warranty policy is clear that we warranty would be void in this caseWe will continue to stand behind this policy We are sending replacement grills in this case as a courtesy and I let the customer know Best regards, When replying to this email, please include the original message and all repliesJeremy M [redacted] – Product Support Manager / Domestic Dealer Service Support Representative Phone: 1-800-554- | Fax: 317-860-------------------------------------------------------------------------...⇄ Klipsch Group, Inc Klipsch | Jamo | Energy Woodview Trace, Indianapolis, IN
Resolution: We have issued a return for refund and will be providing return shipping labels to the customer today In the initial return request our return processing rep was not made aware of the issues as described in the customer’s complaint in your letter, only that he wanted a return for the items that were outside of the return policy when the return was requestedThis is why the request was initially declined Best regards, When replying to this email, please include the original message and all repliesJeremy M [redacted] – Product Support Supervisor / Domestic Dealer Service Support Representative
Dear Ms***,Thank you for your help.I was contacted by Klipsch Customer Support this morning and they offered to replace the missing part plus the grills form the other speakers.What we couldn’t agree upon is the fact, that Klipsch will not honor warranty claims if the product is not bought through their reseller system.I learned that the customer is supposed to check directly with Kipsch before buying any of their productsIn my case the reseller was not even listed on Klipsch’s `Unauthorized Dealer List` (http://de.klipsch.com/unauthorized), so if they don`t even know who is authorized, how should the customer?In general, I find this practice highly questionable!Keeping a closed system of “authorized” dealers is only designed for one reason – Price Control by the manufacturer! It maximizes profit for the company and does not have any advantages for the customer at allIn Fact, the European Union passed laws prohibiting those illegal price arrangementsSome of the large companies had to pay high fines because they refused to deliver products to amazon shopsPlus, any product coming from their factories, no matter who sells it, has a mandatory two year warranty periodAs a conclusion, I am happy that Klipsch fixed the missing parts problem, however this warranty policy is something other customers should be warned about.I wish you a nice dayRegards [redacted] ***
I have reviewed This customer’s case and found that the unit was purchased form a 3rd party reseller that is not authorized by us to sell our products. Our warranty policy is clear that we warranty would be void in this case. We will continue to stand behind this policy. We are sending 4...
replacement grills in this case as a courtesy and I let the customer know. Best regards, When replying to this email, please include the original message and all replies. Jeremy M[redacted]– Product Support Manager / Domestic Dealer Service Support Representative Phone: 1-800-554-7724 | Fax: 317-860-9178 --------------------------------------------------------------------------------...⇄ Klipsch Group, Inc. Klipsch | Jamo | Energy 3502 Woodview Trace, Indianapolis, IN 46268
Dear Ms. [redacted],Thank you for your help.I was contacted by Klipsch Customer Support this morning and they offered to replace the missing part plus the grills form the other speakers.What we couldn’t agree upon is the fact, that Klipsch will not honor warranty claims if the product is not bought through their reseller system.I learned that the customer is supposed to check directly with Kipsch before buying any of their products. In my case the reseller was not even listed on Klipsch’s `Unauthorized Dealer List` (http://de.klipsch.com/unauthorized), so if they don`t even know who is authorized, how should the customer?In general, I find this practice highly questionable!Keeping a closed system of “authorized” dealers is only designed for one reason – Price Control by the manufacturer! It maximizes profit for the company and does not have any advantages for the customer at all. In Fact, the European Union passed laws prohibiting those illegal price arrangements. Some of the large companies had to pay high fines because they refused to deliver products to amazon shops. Plus, any product coming from their factories, no matter who sells it, has a mandatory two year warranty period. As a conclusion, I am happy that Klipsch fixed the missing parts problem, however this warranty policy is something other customers should be warned about.I wish you a nice day. Regards[redacted]
Resolution: We have issued a return for refund and will be providing return shipping labels to the customer today. In the initial return request our return processing rep was not made aware of the issues as described in the customer’s complaint in your letter, only that he wanted a...
return for the items that were outside of the return policy when the return was requested. This is why the request was initially declined. Best regards, When replying to this email, please include the original message and all replies. Jeremy M[redacted] – Product Support Supervisor / Domestic Dealer Service Support Representative