R&R Tree Service

Complaint: [redacted] I am rejecting this response because:On Friday June 30th @9amThree R&R employees arrived at 9am (a half an hour later than the agreed time)The client explained to the group charge that she wanted the first section trimmed back and further down the drive way to have the douglas fir clipped at the trunk of the tree high enough that a motor home could drive down the driveway without bumping any branchesR&R employees said they would trim any thing that hit the top of their truckR&R employees then drove up the drive way to turn the truck around, stopped, got out, and proceeded to ask the client's male tenant what he would like servicedThe male tenant then told the charge that it was the client that was payeeThe charge then came back to the client and asked if she wanted the trees in front of her other tenants house trimmed (not discussed in the job description)The client repeated what precisely was to be done on the drivewayThe crew went back down the drivewayAfter about an hour the client brought the crew cold waterThe crew was all sitting in the truck smoking cigarettesOne of the crew members was never witnessed outside of the truckThe charge of the crew got out of the truck and was explaining that he was using a pole saw and standing on the truck to reach the overhanging branchesThe client told him that she wanted the branches that she couldn't reach (being she already owns a pole saw and a ladder) and that she would like them to be trimmed at the base of the trunk rather than cut backThe client also stated that she wanted the trees on the corner of the beggining of the driveway and the douglas fir to be prioritized, the charge said he would get to that even if it took his crew a little longer than the two hoursThe crew had brought a wood chipper and the client and charge agreed that the wood chips would be dumped on the property (there were no wood chips after the work was done)As the client was leaving she saw a leaf blower on the driveway, she mentioned that the driveway did not need to be leaf blown since it is a rugged gravel driveway and would make no differenceThe charge said that it was something they always doThe client repeated that she did not want/need that serviceAs the client was leaving they proceeded to leaf blow the drivewaysince the client had already paid in full up front and had already explained the job criteria she went to take care of other matterson Monday July 3rd @4pmThe client called R&R and spoke with the secretary, she told the secretary that she was not pleased with the service and that the driveway didn't look much different than beforethe Douglas fir was untouched and the section on the corner still had overhanging branchesthe secretary said that she would speak to the chargeon Friday July 14th @3:30pmThe client visited the offices of R&R with a friend who had formerly been a business manager after many failed attempts to contact themThe secretary told the client that she had not been able to contact the charge and both the secretary's parents had cancerThe client then emphasized how displeased she was that the work was unfinished and that the workers were in the truck on break after only an hour of workThe secretary told the client that is was mandatory that the workers have a break every couple of hoursOregon law requires an employer-paid rest period of not less than minutes for every segment of four hoursThe secretary told the client that she would send someone out to assess the job that was doneon Friday July 21st @10amthe employee that bids the jobs came out to assess the drivewayThe client and the assessor agreed that the job done with the pole saw was something the client could have done herselfthe assessor said that he would talk with the office about sending someone out to finish the jobover the next month the client repeatedly tried to get ahold of the secretary to find out when someone would come outOnce the client got ahold of the secretary and the secretary told her that someone would come come out on a Friday because Friday is when they work in our areaThat Friday was too hot outside for them to workThe client called again several times, once the secretary said she was busy and would call back but never did on Wednesday august 16th @ 9:44am The client called R&R tree service and spoke to the secretaryThe secretary said they would be able to come out again but would have to charge (none of the employees ever mentioned charging on top of the initial payment to finish the job)The secretary also said that the employee who managed the crew was on maternity leave otherwise she would have a three way call with him and the clientThe client was upset that there would be further charges to finish a job that was left undone and already paid forThe secretary told the client that they used the boom to cut the branches and the client disagreedThe secretary asked “how do you know?” and the client said that she had not seen them use it and that the charge employee had told her in description what he was using to cut the limbs (which was a pole saw)The client then restated her complaints including that she was suspicious of one of the employees who did not get out of the truck and was seemingly intoxicated or hung overThe secretary asked “well was he driving?” and the client told her that he was not the one drivingThen the secretary asked “are you accusing our company of drinking on the job?”The client stated that she did not have any evidence but it appeared that wayThe client stated that she wished she had looked at reviews before she hired R&R tree serviceThe conversation endedI reject this response because I paid them for time to do things which I could not do myself and they chose to waste the two hours I paid for on services that I did not want and firmly expressed I did not wantAlso, my phone records show only receiving incoming calls from them over a period of weeks and multiple outgoing calls to their officeI feel disrespected and robbed of my moneyAt years old I do not have the capacity to go out and do this kind of work, I’m very disappointed and I would like a refund so I can hire another company Sincerely, [redacted]

The homeowner contacted our office to have work done She agreed to the $p/hr and said she would just do two hours, understanding that the scope of work (which was unknown to us) may not be completed The workers met with her at start of job, she continued to visit the crew several times throughout the process, even bringing them water Weeks later she contacted us to say not all the work was complete We sent an estimator out to review the work He stated there were still a couple of hours We are willing to do more work for the customer but not for free Which after a few phone calls came to realize she wanted it at no cost Because the work that was done was on the homeowner's property and she was home, there were multiple opportunities for her to oversee the work

Complaint: ***
I am rejecting this response because:On Friday June 30th @9amThree R&R employees arrived at 9am (a half an hour later than the agreed time)The client explained to the group charge that she wanted the first section trimmed back and further down the drive way to have the douglas fir clipped at the trunk of the tree high enough that a motor home could drive down the driveway without bumping any branchesR&R employees said they would trim any thing that hit the top of their truckR&R employees then drove up the drive way to turn the truck around, stopped, got out, and proceeded to ask the client's male tenant what he would like servicedThe male tenant then told the charge that it was the client that was payeeThe charge then came back to the client and asked if she wanted the trees in front of her other tenants house trimmed (not discussed in the job description)The client repeated what precisely was to be done on the drivewayThe crew went back down the drivewayAfter about an hour the client brought the crew cold waterThe crew was all sitting in the truck smoking cigarettesOne of the crew members was never witnessed outside of the truckThe charge of the crew got out of the truck and was explaining that he was using a pole saw and standing on the truck to reach the overhanging branchesThe client told him that she wanted the branches that she couldn't reach (being she already owns a pole saw and a ladder) and that she would like them to be trimmed at the base of the trunk rather than cut backThe client also stated that she wanted the trees on the corner of the beggining of the driveway and the douglas fir to be prioritized, the charge said he would get to that even if it took his crew a little longer than the two hoursThe crew had brought a wood chipper and the client and charge agreed that the wood chips would be dumped on the property (there were no wood chips after the work was done)As the client was leaving she saw a leaf blower on the driveway, she mentioned that the driveway did not need to be leaf blown since it is a rugged gravel driveway and would make no differenceThe charge said that it was something they always doThe client repeated that she did not want/need that serviceAs the client was leaving they proceeded to leaf blow the drivewaysince the client had already paid in full up front and had already explained the job criteria she went to take care of other matters. on Monday July 3rd @4pmThe client called R&R and spoke with the secretary, she told the secretary that she was not pleased with the service and that the driveway didn't look much different than beforethe Douglas fir was untouched and the section on the corner still had overhanging branchesthe secretary said that she would speak to the charge. on Friday July 14th @3:30pmThe client visited the offices of R&R with a friend who had formerly been a business manager after many failed attempts to contact themThe secretary told the client that she had not been able to contact the charge and both the secretary's parents had cancerThe client then emphasized how displeased she was that the work was unfinished and that the workers were in the truck on break after only an hour of workThe secretary told the client that is was mandatory that the workers have a break every couple of hoursOregon law requires an employer-paid rest period of not less than minutes for every segment of four hoursThe secretary told the client that she would send someone out to assess the job that was done. on Friday July 21st @10amthe employee that bids the jobs came out to assess the drivewayThe client and the assessor agreed that the job done with the pole saw was something the client could have done herselfthe assessor said that he would talk with the office about sending someone out to finish the job. over the next month the client repeatedly tried to get ahold of the secretary to find out when someone would come outOnce the client got ahold of the secretary and the secretary told her that someone would come come out on a Friday because Friday is when they work in our areaThat Friday was too hot outside for them to workThe client called again several times, once the secretary said she was busy and would call back but never did. on Wednesday august 16th @ 9:44am The client called R&R tree service and spoke to the secretaryThe secretary said they would be able to come out again but would have to charge (none of the employees ever mentioned charging on top of the initial payment to finish the job)The secretary also said that the employee who managed the crew was on maternity leave otherwise she would have a three way call with him and the clientThe client was upset that there would be further charges to finish a job that was left undone and already paid forThe secretary told the client that they used the boom to cut the branches and the client disagreedThe secretary asked “how do you know?” and the client said that she had not seen them use it and that the charge employee had told her in description what he was using to cut the limbs (which was a pole saw)The client then restated her complaints including that she was suspicious of one of the employees who did not get out of the truck and was seemingly intoxicated or hung overThe secretary asked “well was he driving?” and the client told her that he was not the one drivingThen the secretary asked “are you accusing our company of drinking on the job?”The client stated that she did not have any evidence but it appeared that wayThe client stated that she wished she had looked at reviews before she hired R&R tree serviceThe conversation ended. I reject this response because I paid them for time to do things which I could not do myself and they chose to waste the two hours I paid for on services that I did not want and firmly expressed I did not wantAlso, my phone records show only receiving incoming calls from them over a period of weeks and multiple outgoing calls to their officeI feel disrespected and robbed of my moneyAt years old I do not have the capacity to go out and do this kind of work, I’m very disappointed and I would like a refund so I can hire another company
Sincerely,
*** ***

The homeowner contacted our office to have work done. She agreed to the $p/hr and said she would just do two hours, understanding that the scope of work (which was unknown to us) may not be completed. The workers met with her at start of job, she continued to visit the crew several
times throughout the process, even bringing them water. Weeks later she contacted us to say not all the work was complete. We sent an estimator out to review the work. He stated there were still a couple of hours. We are willing to do more work for the customer but not for free. Which after a few phone calls came to realize she wanted it at no cost. Because the work that was done was on the homeowner's property and she was home, there were multiple opportunities for her to oversee the work.

Complaint: [redacted]
I am rejecting this response because:On Friday June 30th @9amThree R&R employees arrived at 9am (a half an hour later than the agreed time). The client explained to the group charge that she wanted the first section trimmed back and further down the drive way to have the douglas fir clipped at the trunk of the tree high enough that a motor home could drive down the driveway without bumping any branches. R&R employees said they would trim any thing that hit the top of their truck. R&R employees then drove up the drive way to turn the truck around, stopped, got out, and proceeded to ask the client's male tenant what he would like serviced. The male tenant then told the charge that it was the client that was payee. The charge then came back to the client and asked if she wanted the trees in front of her other tenants house trimmed (not discussed in the job description). The client repeated what precisely was to be done on the driveway. The crew went back down the driveway. After about an hour the client brought the crew cold water. The crew was all sitting in the truck smoking cigarettes. One of the crew members was never witnessed outside of the truck. The charge of the crew got out of the truck and was explaining that he was using a pole saw and standing on the truck to reach the overhanging branches. The client told him that she wanted the branches that she couldn't reach (being she already owns a pole saw and a ladder) and that she would like them to be trimmed at the base of the trunk rather than cut back. The client also stated that she wanted the trees on the corner of the beggining of the driveway and the douglas fir to be prioritized, the charge said he would get to that even if it took his crew a little longer than the two hours. The crew had brought a wood chipper and the client and charge agreed that the wood chips would be dumped on the property (there were no wood chips after the work was done). As the client was leaving she saw a leaf blower on the driveway, she mentioned that the driveway did not need to be leaf blown since it is a rugged gravel driveway and would make no difference. The charge said that it was something they always do. The client repeated that she did not want/need that service. As the client was leaving they proceeded to leaf blow the driveway. since the client had already paid in full up front and had already explained the job criteria she went to take care of other matters. on Monday July 3rd @4pmThe client called R&R and spoke with the secretary, she told the secretary that she was not pleased with the service and that the driveway didn't look much different than before. the Douglas fir was untouched and the section on the corner still had overhanging branches. the secretary said that she would speak to the charge. on Friday July 14th @3:30pmThe client visited the offices of R&R with a friend who had formerly been a business manager after many failed attempts to contact them. The secretary told the client that she had not been able to contact the charge and both the secretary's parents had cancer. The client then emphasized how displeased she was that the work was unfinished and that the workers were in the truck on break after only an hour of work. The secretary told the client that is was mandatory that the workers have a break every couple of hours. Oregon law requires an employer-paid rest period of not less than 10 minutes for every segment of four hours. The secretary told the client that she would send someone out to assess the job that was done. on Friday July 21st @10amthe employee that bids the jobs came out to assess the driveway. The client and the assessor agreed that the job done with the pole saw was something the client could have done herself. the assessor said that he would talk with the office about sending someone out to finish the job. over the next month the client repeatedly tried to get ahold of the secretary to find out when someone would come out. Once the client got ahold of the secretary and the secretary told her that someone would come come out on a Friday because Friday is when they work in our area. That Friday was too hot outside for them to work. The client called again several times, once the secretary said she was busy and would call back but never did.  on Wednesday august 16th @ 9:44am The client called R&R tree service and spoke to the secretary. The secretary said they would be able to come out again but would have to charge (none of the employees ever mentioned charging on top of the initial payment to finish the job). The secretary also said that the employee who managed the crew was on maternity leave otherwise she would have a three way call with him and the client. The client was upset that there would be further charges to finish a job that was left undone and already paid for. The secretary told the client that they used the boom to cut the branches and the client disagreed. The secretary asked “how do you know?” and the client said that she had not seen them use it and that the charge employee had told her in description what he was using to cut the limbs (which was a pole saw). The client then restated her complaints including that she was suspicious of one of the employees who did not get out of the truck and was seemingly intoxicated or hung over. The secretary asked “well was he driving?” and the client told her that he was not the one driving. Then the secretary asked “are you accusing our company of drinking on the job?”. The client stated that she did not have any evidence but it appeared that way. The client stated that she wished she had looked at reviews before she hired R&R tree service. The conversation ended. I reject this response because I paid them for time to do things which I could not do myself and they chose to waste the two hours I paid for on services that I did not want and firmly expressed I did not want. Also, my phone records show only receiving 2 incoming calls from them over a period of 6 weeks and multiple outgoing calls to their office. I feel disrespected and robbed of my money. At 70 years old I do not have the capacity to go out and do this kind of work, I’m very disappointed and I would like a refund so I can hire another company.
Sincerely,
[redacted]

The homeowner contacted our office to have work done.  She agreed to the $250 p/hr and said she would just do two hours, understanding that the scope of work (which was unknown to us) may not be completed.  The workers met with her at start of job, she continued to visit the crew several...

times throughout the process, even bringing them water.  Weeks later she contacted us to say not all the work was complete.  We sent an estimator out to review the work.  He stated there were still a couple of hours.  We are willing to do more work for the customer but not for free.  Which after a few phone calls came to realize she wanted it at no cost.  Because the work that was done was on the homeowner's property and she was home, there were multiple opportunities for her to oversee the work.