From: [redacted] < [redacted] >Date: Sun, Dec 13, at 1:PMSubject: Ref: Complaint ID # [redacted] vs Cars4LessTo: " [redacted] " < [redacted] >Mrs [redacted] ,I would like to thank you for updating the complaint # [redacted] to indicate that I'm not satisfied with the reply from Cars4Less Used Cars DealerI strongly believed that the truck SHOULD NOT pass the VA in apparent violation of Virginia Regulation VAC 30-70-120(1) due to the substantiated rust and crack to the truck frame componentsAttached, please find the assessment from a professional auto body shop stating that the truck is UNSAFE to drive (Exhibit 1) On November 16, 2015, I escalated the complaint to the Virginia Department of Sate Police Safety Division and provide some photos of the condition of the truck main frame (exhibit-2)On December 3, along with a Virginia State trooper assigned to review the Safety Inspection complaint, we went back to the Inspection Station that passed the Virginia Safety Inspection in order to assess the condition of the truck, whether it would pass the Safety Inspection in its current conditionIn the presence of the State trooper, the Station Safety Inspector agreed that the truck would not pass the Safety Inspection and although it is not an admission of guilt, the station safety inspector contacted Cars4Less which now agreed to make necessary repairs in order for the truck to pass the Virginia Safety InspectionThe truck is at the Inspection Station for repair since December 3, Please, let me know if you need additional informationIn the meantime, I wish you a wonderful holidays season and will inform you if there are any progresses in this matter.Sincerely Yours, [redacted] CtSpringfield, VA 22153###-###-#### (Cell)
In reference to the enclosed complaint that was filed with the Revdex.com dated October 05, 2015, I would like to state my response on behalf of Cars Less in the following lines:Cars Less sold the *** *** on 08/10/to the customer "AS IS" with no warranties whatsoever
The customer checked the car thoroughly and took it for a test driveThe customer seemed pretty satisfied with the vehicle after the test drive and asked for a discountAfter negotiating the price, Cars Less offered a discount of $which was happily accepted by the customer and the deal was closed.Cars Less absolutely denies the accusation that states we were deceptive at the time of saleCars Less clearly displayed the Buyers' Guide for Used Cars on the window of the vehicle offered for sale which clearly states that the Vehicle is sold "AS IS" with all the possible defects that it might have, including rust on the frameFurthermore the customer signed on three different documents at the time of sale taking full responsibility for the vehicle and any repairs that it might need subsequentlyTherefore, despite our number one goal being customer satisfaction, Cars Less at this point is not in the position to offer any refund for the sold car especially when it was sold "AS IS"I have enclosed the documents that were signed by the customer at the time of sale and they explain the "AS IS" term very clearlyI hope this addresses your questions and concerns regarding the complaint
From: [redacted]<[redacted]>Date: Sun, Dec 13, 2015 at 1:33 PMSubject: Ref: Complaint ID # [redacted] vs Cars4LessTo: "[redacted]" <[redacted]>Mrs [redacted],I would like to thank you for updating the complaint # [redacted] to indicate that I'm not satisfied with the reply from Cars4Less Used Cars Dealer. I strongly believed that the truck SHOULD NOT pass the VA in apparent violation of Virginia Regulation 19 VAC 30-70-120(1) due to the substantiated rust and crack to the truck frame components. Attached, please find the assessment from a professional auto body shop stating that the truck is UNSAFE to drive (Exhibit 1). On November 16, 2015, I escalated the complaint to the Virginia Department of Sate Police Safety Division and provide some photos of the condition of the truck main frame (exhibit-2). On December 3, along with a Virginia State trooper assigned to review the Safety Inspection complaint, we went back to the Inspection Station that passed the Virginia Safety Inspection in order to assess the condition of the truck, whether it would pass the Safety Inspection in its current condition. In the presence of the State trooper, the Station Safety Inspector agreed that the truck would not pass the Safety Inspection and although it is not an admission of guilt, the station safety inspector contacted Cars4Less which now agreed to make necessary repairs in order for the truck to pass the Virginia Safety Inspection. The truck is at the Inspection Station for repair since December 3, 2015. Please, let me know if you need additional information. In the meantime, I wish you a wonderful holidays season and will inform you if there are any progresses in this matter.Sincerely Yours,[redacted] CtSpringfield, VA 22153###-###-#### (Cell)
From: [redacted] < [redacted] >Date: Sun, Dec 13, at 1:PMSubject: Ref: Complaint ID # [redacted] vs Cars4LessTo: " [redacted] " < [redacted] >Mrs [redacted] ,I would like to thank you for updating the complaint # [redacted] to indicate that I'm not satisfied with the reply from Cars4Less Used Cars DealerI strongly believed that the truck SHOULD NOT pass the VA in apparent violation of Virginia Regulation VAC 30-70-120(1) due to the substantiated rust and crack to the truck frame componentsAttached, please find the assessment from a professional auto body shop stating that the truck is UNSAFE to drive (Exhibit 1) On November 16, 2015, I escalated the complaint to the Virginia Department of Sate Police Safety Division and provide some photos of the condition of the truck main frame (exhibit-2)On December 3, along with a Virginia State trooper assigned to review the Safety Inspection complaint, we went back to the Inspection Station that passed the Virginia Safety Inspection in order to assess the condition of the truck, whether it would pass the Safety Inspection in its current conditionIn the presence of the State trooper, the Station Safety Inspector agreed that the truck would not pass the Safety Inspection and although it is not an admission of guilt, the station safety inspector contacted Cars4Less which now agreed to make necessary repairs in order for the truck to pass the Virginia Safety InspectionThe truck is at the Inspection Station for repair since December 3, Please, let me know if you need additional informationIn the meantime, I wish you a wonderful holidays season and will inform you if there are any progresses in this matter.Sincerely Yours, [redacted] CtSpringfield, VA 22153###-###-#### (Cell)
In reference to the enclosed complaint that was filed with the Revdex.com dated October 05, 2015, I would like to state my response on behalf of Cars Less in the following lines:Cars Less sold the *** *** on 08/10/to the customer "AS IS" with no warranties whatsoever
The customer checked the car thoroughly and took it for a test driveThe customer seemed pretty satisfied with the vehicle after the test drive and asked for a discountAfter negotiating the price, Cars Less offered a discount of $which was happily accepted by the customer and the deal was closed.Cars Less absolutely denies the accusation that states we were deceptive at the time of saleCars Less clearly displayed the Buyers' Guide for Used Cars on the window of the vehicle offered for sale which clearly states that the Vehicle is sold "AS IS" with all the possible defects that it might have, including rust on the frameFurthermore the customer signed on three different documents at the time of sale taking full responsibility for the vehicle and any repairs that it might need subsequentlyTherefore, despite our number one goal being customer satisfaction, Cars Less at this point is not in the position to offer any refund for the sold car especially when it was sold "AS IS"I have enclosed the documents that were signed by the customer at the time of sale and they explain the "AS IS" term very clearlyI hope this addresses your questions and concerns regarding the complaint
From: [redacted]<[redacted]>Date: Sun, Dec 13, 2015 at 1:33 PMSubject: Ref: Complaint ID # [redacted] vs Cars4LessTo: "[redacted]" <[redacted]>Mrs [redacted],I would like to thank you for updating the complaint # [redacted] to indicate that I'm not satisfied with the reply from Cars4Less Used Cars Dealer. I strongly believed that the truck SHOULD NOT pass the VA in apparent violation of Virginia Regulation 19 VAC 30-70-120(1) due to the substantiated rust and crack to the truck frame components. Attached, please find the assessment from a professional auto body shop stating that the truck is UNSAFE to drive (Exhibit 1). On November 16, 2015, I escalated the complaint to the Virginia Department of Sate Police Safety Division and provide some photos of the condition of the truck main frame (exhibit-2). On December 3, along with a Virginia State trooper assigned to review the Safety Inspection complaint, we went back to the Inspection Station that passed the Virginia Safety Inspection in order to assess the condition of the truck, whether it would pass the Safety Inspection in its current condition. In the presence of the State trooper, the Station Safety Inspector agreed that the truck would not pass the Safety Inspection and although it is not an admission of guilt, the station safety inspector contacted Cars4Less which now agreed to make necessary repairs in order for the truck to pass the Virginia Safety Inspection. The truck is at the Inspection Station for repair since December 3, 2015. Please, let me know if you need additional information. In the meantime, I wish you a wonderful holidays season and will inform you if there are any progresses in this matter.Sincerely Yours,[redacted] CtSpringfield, VA 22153###-###-#### (Cell)