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R&S Housing Solutions Reviews (2)

Review: I have been working with [redacted] (Maxima Home Loans), on getting a home modification for about two years with no results. The person that I have been working with is [redacted], when I call her she says she will call me back and this just does not happens. I spoke to her months ago and she said we would be receiving paperwork from the bank, which never happened. I left a message for [redacted], her supervisor, with the receptionist and I was told he would return my call and that never happened. I have emailed [redacted] as well and have not received any responds, his voicemail says it is full and I am not able to leave a voicemail. It has been over 6 months that I actually spoke to someone about our home modification process and I just received a variety of nonsense with no results. Our bank has not sent us anything at all to indicate that [redacted] is still working on our loan. I was asked to pay upfront for their services, I paid $[redacted] for the services; [redacted] told me that in order to proceed we had to make the payment. When I went to my bank to get a copy of the checks, I realized that [redacted] scratched out the part of my check where I had indicated a description of what my check was for.The company seems to be changing names at first it was Maxima Home Loans, then [redacted], I had two different email addresses for the lady I was working with, [redacted] later it changed to [redacted]Desired Settlement: I would like for the company to refund my money, $[redacted] that I initially paid. I have proof of the payments and have various emails that I have send with no respond.

Review: My complain is against Santander Financial Consultant, they offered me the service to help lower the principal of my mortgage on March of 2013. Santander Financial Consultant Inc. agreed that if or whatever reason, the company wasn't able to modify my loan, I was going to get a reimburse for $2,395.00 minus $595.00 of processing fees. A contract letter was signed and both parts agreed on the terms. As of October 31, 2014 I was informed By Mr.[redacted] the manager of the company Santander Financial Consultants Inc. refuses to paid the full refund of $1800.00. For more than a year and a half I trusted them and even I paid a full amount up front as they required me to do when we signed the letter of agreement and now they are not willing to refund the full amount of what we agreed on. I'm very disappointed about the results of my modification and about their services. I have contacted them by emails and phone calls and everything has been very unsuccessfully. If you can help me with this matter I will appreciate your help.Desired Settlement: I will settle this by getting the full refund of $1800.00 and a letter of apology!!!

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Description: Foreclosure Services

Address: 1777 W Lincoln Ave #B, Anaheim, California, United States, 92801-6772

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