R.S. Lewis Plumbing and Heating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have replaced the entire unit.  I will send a copy of bill to vendor.  However,  we still have the problem of misdiagnosis.  My complaint when I called vendor was that the room was not getting cold.  The air coming out of unit was cold.  I have been told by another professional that it was the air handler that needed professional cleaning, which was never even opened.
I had always cleaned the filter that was accessible to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]