After reading the rebuttal filed by the client J [redacted] was sent to the property to evaluate the situationThru direct contact with the client a video file was recorded which documents Mrs [redacted] denying access to the stone area to evaluate the said issuesJ [redacted] had also offered that option of negotiating a term of cancellationThe client unfortunately still has the company [redacted] M***ry working on the property that installed the stone with said issues currently along with a new M***ry company documented there daily thru time stamped photos and videos from street and arial view showing a company there disturbing the work that had been preformedAfter termination of [redacted] M***ry we ripped out all of the pool stone around the coping and re set all new stone with precise cuts around pool perimeterIn progress of correcting remaining issues The client denies us the ability to complete the remaining workWe requested permission to use a non-biased company for structual evaluation and review but were denied access by home ownerDuring the corse of the project Mrs [redacted] repeated numerous times that she was good friends with several contractors and our issue is seeing a biased inspector she most likely knows personally or knows thru a personal friend who is a contractor conducting the assessmentWith a new company at the property removing stone and re doing areas we will be un able to defend our position which seems was the intended purpose by the clientThe inspectors claims there are countless cracks but any stone m [redacted] knows when installing flagstone as the mortar dries it shrinks creating a second stage of mortar work prior to sealingThere are lies and hypocrisy occuring from this client and the apparent unwilling attitude that she will not allow us to complete the contracts assignedThe real mystery is why we were denied access to take pictures to evaluate what adjustmentsbare needed while she employees the exact workers that installed the stone with said issuesOhio code prohibits poaching of contractors although the client denies they are there working we have date stamped pictures for a week showing them at the property working on the outside where the clients complaint stemsWe never denied the client to fix any issues that needed addressed and actually made a very time consuming repair around the entire pool while we were in progress of executing each of her complaints and then told to leave ger propertyThe following day [redacted] M***ry was at the property who has a complaint filed against him in relation to this issue as a sub contractor with any negligence will be held accountable for any faultsAt this point with opposing contractors at the property now for a week we will be unable to distinguish what was doneWhat needs done, and what we did or didnt doThe client is very unre***able and has lied on several occasions, if it is found the home inspector knows the client personally and has exaggerated the report for a personal favor or benefit which we strongly believe we will be speaking with necessary channelsDue to the escelation soley by the client Generals Contracting is unable to work with client appeasing said issues and will prepare to hold client reaponsible for the breech of contract and defamation she has conjured by the erroneous accusationsIt is not kosher to critique someone in the midst of a large scale contract and especially considering any mistakes made were acknowledged and in process of being corrected and betray the trust by acting as if they were unwilling to make the corrections it is very deceitfulDue to the clients characteristics we are confident these inspectors are personally known individuals and unfortunately now due to the job site being tainted with several contractors conducting work on Generals Contracting contracts we are unable to finalize these contracts from the resistance put forth from Mrs [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I intend to wait until I have the written report from structural engineer and will then proceed with other actions in other venues as is deemed prudent and appropriateI will no longer debate the issues with this companyThe inspection report, structural engineer report, transcripts of my communication via text with Generals as well as the texts I received from all three different subs that worked on the project, all receipts for materials and invoices paid etcwill be submitted to my attorney
Everything Mrs [redacted] says to the Revdex.com is completely contradictory to what she tells us in person or on text/phone communication.The evident lie that we refused to address issues is disturbing, her admission to using [redacted]ry is shocking and we refuse to let her manipulation taint our reputation. We were actively concluding the contracts when Mrs. [redacted] abruptly terminated our right to complete. The client has on her own discretion brought in additional contractors to perform tasks Generals Contracting was contracted to complete. Any attempt for a inspector of our own or Engineer of our own to evaluate was denied along with the simple courtesy of walking the work site to take pictures so Generals can determine needed steps. At this point with other M[redacted]ry companies working on the property we are unable to legitimately determine whos work is whos now. We find it odd the client keeps reiterating "since june" constantly but refuses to embrace the substantial amount of work that was added to every contract to give just re[redacted]ing why the contract has extended an appropriate amount. The client tends to seem submissive and a victim on Revdex.com correspondence but is completely the aggressor in this situation in person otherwise. We were humbly addressing all issues with crew members at the property daily doing needed clean up and tasks to conclude all 3 contracts without hesitation or dispute, this complaint and mess made is all created by the client as Generals was completely submissive to do what was needed in satisfying Mrs [redacted]. At this point with the client on her own path hiring and distributing our contract she has made a choice to disrupt our agreement and terminate bond. Generals Contracting is unwilling to pay the expenses Mrs [redacted] has expended to hire competitive companies while breeching our contracts. We can come to the property to see what all work has not been disrupted by another company and decide what needs done in that area but are not accepting the bill or costs occured by the client hiring someone to do the job we were doing. We are willing to evaluate any of her complaints that have not been repaired/worked on. If the client would want Generals Contracting to finish any work not disturbed we expect the final payment amount of 2,500.00 to be rendered when completed minus the cost we could have replaced repaired work thru Generals -sprinklers ( although snyder damaged )- chimney- fencing ( although the fencing repair far exceeded any damaged from Generals) photos show 2-3 dozen fencing slats being replaced as Generals only had 1 section removed for machinery entry to the rear of the property we are willing to appease this situation within re[redacted] but there will need to be contingencies put in place to move forward on any work at Mrs [redacted]s
After reading the rebuttal filed by the client J[redacted] was sent to the property to evaluate the situation. Thru direct contact with the client a video file was recorded which documents Mrs [redacted] denying access to the stone area to evaluate the said issues. J[redacted] had also offered that option of negotiating a term of cancellation. The client unfortunately still has the company [redacted]ry working on the property that installed the stone with said issues currently along with a new M[redacted]ry company documented there daily thru time stamped photos and videos from street and arial view showing a company there disturbing the work that had been preformed. After termination of [redacted]ry we ripped out all of the pool stone around the coping and re set all new stone with precise cuts around pool perimeter. In progress of correcting remaining issues The client denies us the ability to complete the remaining work. We requested permission to use a non-biased company for structual evaluation and review but were denied access by home owner. During the corse of the project Mrs [redacted] repeated numerous times that she was good friends with several contractors and our issue is seeing a biased inspector she most likely knows personally or knows thru a personal friend who is a contractor conducting the assessment. With a new company at the property removing stone and re doing areas we will be un able to defend our position which seems was the intended purpose by the client. The inspectors claims there are countless cracks but any stone m[redacted] knows when installing flagstone as the mortar dries it shrinks creating a second stage of mortar work prior to sealing. There are lies and hypocrisy occuring from this client and the apparent unwilling attitude that she will not allow us to complete the contracts assigned. The real mystery is why we were denied access to take pictures to evaluate what adjustmentsbare needed while she employees the exact workers that installed the stone with said issues. Ohio code prohibits poaching of contractors although the client denies they are there working we have date stamped pictures for a week showing them at the property working on the outside where the clients complaint stems. We never denied the client to fix any issues that needed addressed and actually made a very time consuming repair around the entire pool while we were in progress of executing each of her complaints and then told to leave ger property. The following day [redacted]ry was at the property who has a complaint filed against him in relation to this issue as a sub contractor with any negligence will be held accountable for any faults. At this point with opposing contractors at the property now for a week we will be unable to distinguish what was done. What needs done, and what we did or didnt do. The client is very unre[redacted]able and has lied on several occasions, if it is found the home inspector knows the client personally and has exaggerated the report for a personal favor or benefit which we strongly believe we will be speaking with necessary channels. Due to the escelation soley by the client Generals Contracting is unable to work with client appeasing said issues and will prepare to hold client reaponsible for the breech of contract and defamation she has conjured by the erroneous accusations. It is not kosher to critique someone in the midst of a large scale contract and especially considering any mistakes made were acknowledged and in process of being corrected and betray the trust by acting as if they were unwilling to make the corrections it is very deceitful. Due to the clients characteristics we are confident these inspectors are personally known individuals and unfortunately now due to the job site being tainted with several contractors conducting work on Generals Contracting contracts we are unable to finalize these contracts from the resistance put forth from Mrs [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I read and am aghast at the response(s) from the contractor's representative. While this contractor has continued to attack my veracity I have refrained from stooping to this level. I have tried to stick to the issues and have tried not to impune the integrity or character of the individual company representatives. However, I cannot say the same for Generals representative relative to their comments and innuendos about me. I will state here for the record that I do not have any relationship with, nor did I previously know, the home inspector that provided the independent third party report previously attached to this complaint. Feel free to validate that with the inspector directly. As to my last interaction with this company: J[redacted] from Generals arrived unannounced at 7:30 at night at my home one evening last week. He asked to take pictures. I told him that several of the issues that were in dispute i.e. the cracked sidewalk, damaged fence, broken sprinkler heads and cracked chimney cap had already been repaired thus taking pictures at this time would show nothing. All of the issues except the cracked chimney cap were shown in the pictures attached as part of the home inspector report which they have had access to for some time. Pictures of all these issues were also sent to J[redacted] attached to text messages prior to terminating their contract. I offered to walk through the report with J[redacted] on several occasions but he never came to the house to review and continued to say that there were no issues.The cracks in the mortar are in the process of being repaired by a contractor that has not worked with Generals even though my attorney has informed me that whom I choose to hire is my business. I have several other projects in process on my property both inside and out that have nothing to do with the work that was to have been performed by Generals. The stonework has been disrupted in places because I have contracted with a structural engineer to provide a report on the issues with the install so that I can try to have the problems fixed. At the time J[redacted] was there I told him the engineer had asked to have some of the stone removed so he could see the [redacted] Generals had installed at the base of the fence. He also wanted to see where the underground drain lines were located. I am waiting now for the report from the engineer and will gladly upload it to this site in it's entirety when received. He told me (verbally) that there are many code violations with the installation as well as the considerable drainage issue previously outlined. If there is a good faith effort on the part of the contractor to resolve this and make me whole for my expenses for supplies, material and labor I am willing to entertain their offer. I could not wait any longer to rectify the problems as there are many things that must be repaired prior to closing the pool (that has been sitting empty since early June) for the se[redacted] and before the weather turns cold. I have provided Generals with pictures. They have access to the inspection report with almost 30 pictures.. I have assured them they will have a copy of the structural engineers report as soon as I receive it. I have given them the name of the construction attorney who has been advising me. The ball is in their court.
Mrs [redacted] at [redacted] in [redacted] ohio contracted us for restoration services. To reply to all her complaints1) We have pulled transcripts in relation to her suggesting we do not contact back and have over 1,400 documented conversations all within 24 hours and many...
numerous times a day 2) The client hired Generals and during the contract added an entire driveway/walkway replacement, a whole upper level patio completly covered in stone, drainage work, a new chimney from the crown up. All of these tasks including the 36 yards of concrete of course added substabtial time to the contracts. The client was relentless on daily criticism and the inability to understand the magnitude of the work being performed along with consistent days weather prohibited work. Due to many areas being demolished to the dirt any rain created a very bad scenerio with mud on the clients property 3.) clearly stated in the contract there would be unavoidable yard damage but we were willing to correct at the end by grading, seed, straw. Damage to landscaping was unseen, [redacted] and [redacted] damaged the sprinkler system at the property and we were even willing to fix another companies damage to keep our client happy. During the stone work a fence portion was removed for access to the rear with heavy equipment and permission was asked of tge client before removal with permission granted. The client abruptly stopped progress from completion with verbally denying us access to the property to complete the contract threatening lawyer and civil action 4) The client expressed our unwillingness to correct issues while we literally tore out the entire perimeter of the pool stone to make more accurate cuts and a cleaner look around the pool. A crew was at the property used a Shop Vac to get debris out of the yard and all issues the client had concerns over were being addressed. A close personal friend was murdered on 8-15-17 and I was not present due to bereavement as he was shot 3 times in front of his children and the client made a very insensitive remark " im sorry but you have a job to do" while I was not present work was being conducted and the job site was being perfected. The client supposedly had brought in engineers and specialists to critic the work which is fine but the job was not completed and the stone was not sealed. I there were errors we would have corrected them. The whole pool decking was not altered in any manner other then adding a surface stone veneer to to the top and yet we are being blamed for drainage issues. Even the rear portion of the landscaping was tiered higher jjst as we have it currently other then te surface is stone not loose rock and mulch. We did adequate drainage alone the fence line, behind the wall to relieve hydrostatic pressure and downspout that goes under the new concrete to a valley area in the yard. All slight stone adjustments could have been corrected at any time before sealer was applied. The clients fencing is original to the home approx 30 years old and we are being blamed for cracks and imperfections in the fencing. Even the fencing was something we were prepared to replace even though the fence is well over 30 years old with many apparent existing flaws. The client has now hired our sub contractors to finish the contract, the same sub contractors we replaced due to errors made during work progress. Pictures will be provided to show the extent of all work provided to this client many substantial additions were made to each contract adding significant time to execute each contract we are willing to evaluate the job and make any readonable needed changes to the property to satisfy the client but we need cooperation and access to do so. We will never leave a client abandoned but we must respect the wishes of clients and she made is clear she did not want us to complete the work we had been performing for over 2 months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 9/6/17In response to contractor statements please see attached report from independent home inspection company that was hired to review the work. Fence is not 30 years old. It was put in about 3 years ago and 35 boards were damaged with this project. Five sprinkler heads were damaged on sprinkler system and required replacement. Significant remediation will be required to resolve issues with m[redacted]ry work. My comment to the company representative when informed of his personal issues impacting his availability were "I'm sorry for your loss but there should be someone else that can backfill for you if you are unavailable." As he stated to workers on the job..personal issues can't stop the work.."this is business".
After reading the rebuttal filed by the client J [redacted] was sent to the property to evaluate the situationThru direct contact with the client a video file was recorded which documents Mrs [redacted] denying access to the stone area to evaluate the said issuesJ [redacted] had also offered that option of negotiating a term of cancellationThe client unfortunately still has the company [redacted] M***ry working on the property that installed the stone with said issues currently along with a new M***ry company documented there daily thru time stamped photos and videos from street and arial view showing a company there disturbing the work that had been preformedAfter termination of [redacted] M***ry we ripped out all of the pool stone around the coping and re set all new stone with precise cuts around pool perimeterIn progress of correcting remaining issues The client denies us the ability to complete the remaining workWe requested permission to use a non-biased company for structual evaluation and review but were denied access by home ownerDuring the corse of the project Mrs [redacted] repeated numerous times that she was good friends with several contractors and our issue is seeing a biased inspector she most likely knows personally or knows thru a personal friend who is a contractor conducting the assessmentWith a new company at the property removing stone and re doing areas we will be un able to defend our position which seems was the intended purpose by the clientThe inspectors claims there are countless cracks but any stone m [redacted] knows when installing flagstone as the mortar dries it shrinks creating a second stage of mortar work prior to sealingThere are lies and hypocrisy occuring from this client and the apparent unwilling attitude that she will not allow us to complete the contracts assignedThe real mystery is why we were denied access to take pictures to evaluate what adjustmentsbare needed while she employees the exact workers that installed the stone with said issuesOhio code prohibits poaching of contractors although the client denies they are there working we have date stamped pictures for a week showing them at the property working on the outside where the clients complaint stemsWe never denied the client to fix any issues that needed addressed and actually made a very time consuming repair around the entire pool while we were in progress of executing each of her complaints and then told to leave ger propertyThe following day [redacted] M***ry was at the property who has a complaint filed against him in relation to this issue as a sub contractor with any negligence will be held accountable for any faultsAt this point with opposing contractors at the property now for a week we will be unable to distinguish what was doneWhat needs done, and what we did or didnt doThe client is very unre***able and has lied on several occasions, if it is found the home inspector knows the client personally and has exaggerated the report for a personal favor or benefit which we strongly believe we will be speaking with necessary channelsDue to the escelation soley by the client Generals Contracting is unable to work with client appeasing said issues and will prepare to hold client reaponsible for the breech of contract and defamation she has conjured by the erroneous accusationsIt is not kosher to critique someone in the midst of a large scale contract and especially considering any mistakes made were acknowledged and in process of being corrected and betray the trust by acting as if they were unwilling to make the corrections it is very deceitfulDue to the clients characteristics we are confident these inspectors are personally known individuals and unfortunately now due to the job site being tainted with several contractors conducting work on Generals Contracting contracts we are unable to finalize these contracts from the resistance put forth from Mrs [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I intend to wait until I have the written report from structural engineer and will then proceed with other actions in other venues as is deemed prudent and appropriateI will no longer debate the issues with this companyThe inspection report, structural engineer report, transcripts of my communication via text with Generals as well as the texts I received from all three different subs that worked on the project, all receipts for materials and invoices paid etcwill be submitted to my attorney
Everything Mrs [redacted] says to the Revdex.com is completely contradictory to what she tells us in person or on text/phone communication.The evident lie that we refused to address issues is disturbing, her admission to using [redacted]ry is shocking and we refuse to let her manipulation taint our reputation. We were actively concluding the contracts when Mrs. [redacted] abruptly terminated our right to complete. The client has on her own discretion brought in additional contractors to perform tasks Generals Contracting was contracted to complete. Any attempt for a inspector of our own or Engineer of our own to evaluate was denied along with the simple courtesy of walking the work site to take pictures so Generals can determine needed steps. At this point with other M[redacted]ry companies working on the property we are unable to legitimately determine whos work is whos now. We find it odd the client keeps reiterating "since june" constantly but refuses to embrace the substantial amount of work that was added to every contract to give just re[redacted]ing why the contract has extended an appropriate amount. The client tends to seem submissive and a victim on Revdex.com correspondence but is completely the aggressor in this situation in person otherwise. We were humbly addressing all issues with crew members at the property daily doing needed clean up and tasks to conclude all 3 contracts without hesitation or dispute, this complaint and mess made is all created by the client as Generals was completely submissive to do what was needed in satisfying Mrs [redacted]. At this point with the client on her own path hiring and distributing our contract she has made a choice to disrupt our agreement and terminate bond. Generals Contracting is unwilling to pay the expenses Mrs [redacted] has expended to hire competitive companies while breeching our contracts. We can come to the property to see what all work has not been disrupted by another company and decide what needs done in that area but are not accepting the bill or costs occured by the client hiring someone to do the job we were doing. We are willing to evaluate any of her complaints that have not been repaired/worked on. If the client would want Generals Contracting to finish any work not disturbed we expect the final payment amount of 2,500.00 to be rendered when completed minus the cost we could have replaced repaired work thru Generals -sprinklers ( although snyder damaged )- chimney- fencing ( although the fencing repair far exceeded any damaged from Generals) photos show 2-3 dozen fencing slats being replaced as Generals only had 1 section removed for machinery entry to the rear of the property we are willing to appease this situation within re[redacted] but there will need to be contingencies put in place to move forward on any work at Mrs [redacted]s
After reading the rebuttal filed by the client J[redacted] was sent to the property to evaluate the situation. Thru direct contact with the client a video file was recorded which documents Mrs [redacted] denying access to the stone area to evaluate the said issues. J[redacted] had also offered that option of negotiating a term of cancellation. The client unfortunately still has the company [redacted]ry working on the property that installed the stone with said issues currently along with a new M[redacted]ry company documented there daily thru time stamped photos and videos from street and arial view showing a company there disturbing the work that had been preformed. After termination of [redacted]ry we ripped out all of the pool stone around the coping and re set all new stone with precise cuts around pool perimeter. In progress of correcting remaining issues The client denies us the ability to complete the remaining work. We requested permission to use a non-biased company for structual evaluation and review but were denied access by home owner. During the corse of the project Mrs [redacted] repeated numerous times that she was good friends with several contractors and our issue is seeing a biased inspector she most likely knows personally or knows thru a personal friend who is a contractor conducting the assessment. With a new company at the property removing stone and re doing areas we will be un able to defend our position which seems was the intended purpose by the client. The inspectors claims there are countless cracks but any stone m[redacted] knows when installing flagstone as the mortar dries it shrinks creating a second stage of mortar work prior to sealing. There are lies and hypocrisy occuring from this client and the apparent unwilling attitude that she will not allow us to complete the contracts assigned. The real mystery is why we were denied access to take pictures to evaluate what adjustmentsbare needed while she employees the exact workers that installed the stone with said issues. Ohio code prohibits poaching of contractors although the client denies they are there working we have date stamped pictures for a week showing them at the property working on the outside where the clients complaint stems. We never denied the client to fix any issues that needed addressed and actually made a very time consuming repair around the entire pool while we were in progress of executing each of her complaints and then told to leave ger property. The following day [redacted]ry was at the property who has a complaint filed against him in relation to this issue as a sub contractor with any negligence will be held accountable for any faults. At this point with opposing contractors at the property now for a week we will be unable to distinguish what was done. What needs done, and what we did or didnt do. The client is very unre[redacted]able and has lied on several occasions, if it is found the home inspector knows the client personally and has exaggerated the report for a personal favor or benefit which we strongly believe we will be speaking with necessary channels. Due to the escelation soley by the client Generals Contracting is unable to work with client appeasing said issues and will prepare to hold client reaponsible for the breech of contract and defamation she has conjured by the erroneous accusations. It is not kosher to critique someone in the midst of a large scale contract and especially considering any mistakes made were acknowledged and in process of being corrected and betray the trust by acting as if they were unwilling to make the corrections it is very deceitful. Due to the clients characteristics we are confident these inspectors are personally known individuals and unfortunately now due to the job site being tainted with several contractors conducting work on Generals Contracting contracts we are unable to finalize these contracts from the resistance put forth from Mrs [redacted]
Revdex.com: I would like to reject the offer of Mediation for complaint ID [redacted].Regards,Lisa S[redacted]Generals Contracting
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I read and am aghast at the response(s) from the contractor's representative. While this contractor has continued to attack my veracity I have refrained from stooping to this level. I have tried to stick to the issues and have tried not to impune the integrity or character of the individual company representatives. However, I cannot say the same for Generals representative relative to their comments and innuendos about me. I will state here for the record that I do not have any relationship with, nor did I previously know, the home inspector that provided the independent third party report previously attached to this complaint. Feel free to validate that with the inspector directly. As to my last interaction with this company: J[redacted] from Generals arrived unannounced at 7:30 at night at my home one evening last week. He asked to take pictures. I told him that several of the issues that were in dispute i.e. the cracked sidewalk, damaged fence, broken sprinkler heads and cracked chimney cap had already been repaired thus taking pictures at this time would show nothing. All of the issues except the cracked chimney cap were shown in the pictures attached as part of the home inspector report which they have had access to for some time. Pictures of all these issues were also sent to J[redacted] attached to text messages prior to terminating their contract. I offered to walk through the report with J[redacted] on several occasions but he never came to the house to review and continued to say that there were no issues.The cracks in the mortar are in the process of being repaired by a contractor that has not worked with Generals even though my attorney has informed me that whom I choose to hire is my business. I have several other projects in process on my property both inside and out that have nothing to do with the work that was to have been performed by Generals. The stonework has been disrupted in places because I have contracted with a structural engineer to provide a report on the issues with the install so that I can try to have the problems fixed. At the time J[redacted] was there I told him the engineer had asked to have some of the stone removed so he could see the [redacted] Generals had installed at the base of the fence. He also wanted to see where the underground drain lines were located. I am waiting now for the report from the engineer and will gladly upload it to this site in it's entirety when received. He told me (verbally) that there are many code violations with the installation as well as the considerable drainage issue previously outlined. If there is a good faith effort on the part of the contractor to resolve this and make me whole for my expenses for supplies, material and labor I am willing to entertain their offer. I could not wait any longer to rectify the problems as there are many things that must be repaired prior to closing the pool (that has been sitting empty since early June) for the se[redacted] and before the weather turns cold. I have provided Generals with pictures. They have access to the inspection report with almost 30 pictures.. I have assured them they will have a copy of the structural engineers report as soon as I receive it. I have given them the name of the construction attorney who has been advising me. The ball is in their court.
Mrs [redacted] at [redacted] in [redacted] ohio contracted us for restoration services. To reply to all her complaints1) We have pulled transcripts in relation to her suggesting we do not contact back and have over 1,400 documented conversations all within 24 hours and many...
numerous times a day 2) The client hired Generals and during the contract added an entire driveway/walkway replacement, a whole upper level patio completly covered in stone, drainage work, a new chimney from the crown up. All of these tasks including the 36 yards of concrete of course added substabtial time to the contracts. The client was relentless on daily criticism and the inability to understand the magnitude of the work being performed along with consistent days weather prohibited work. Due to many areas being demolished to the dirt any rain created a very bad scenerio with mud on the clients property 3.) clearly stated in the contract there would be unavoidable yard damage but we were willing to correct at the end by grading, seed, straw. Damage to landscaping was unseen, [redacted] and [redacted] damaged the sprinkler system at the property and we were even willing to fix another companies damage to keep our client happy. During the stone work a fence portion was removed for access to the rear with heavy equipment and permission was asked of tge client before removal with permission granted. The client abruptly stopped progress from completion with verbally denying us access to the property to complete the contract threatening lawyer and civil action 4) The client expressed our unwillingness to correct issues while we literally tore out the entire perimeter of the pool stone to make more accurate cuts and a cleaner look around the pool. A crew was at the property used a Shop Vac to get debris out of the yard and all issues the client had concerns over were being addressed. A close personal friend was murdered on 8-15-17 and I was not present due to bereavement as he was shot 3 times in front of his children and the client made a very insensitive remark " im sorry but you have a job to do" while I was not present work was being conducted and the job site was being perfected. The client supposedly had brought in engineers and specialists to critic the work which is fine but the job was not completed and the stone was not sealed. I there were errors we would have corrected them. The whole pool decking was not altered in any manner other then adding a surface stone veneer to to the top and yet we are being blamed for drainage issues. Even the rear portion of the landscaping was tiered higher jjst as we have it currently other then te surface is stone not loose rock and mulch. We did adequate drainage alone the fence line, behind the wall to relieve hydrostatic pressure and downspout that goes under the new concrete to a valley area in the yard. All slight stone adjustments could have been corrected at any time before sealer was applied. The clients fencing is original to the home approx 30 years old and we are being blamed for cracks and imperfections in the fencing. Even the fencing was something we were prepared to replace even though the fence is well over 30 years old with many apparent existing flaws. The client has now hired our sub contractors to finish the contract, the same sub contractors we replaced due to errors made during work progress. Pictures will be provided to show the extent of all work provided to this client many substantial additions were made to each contract adding significant time to execute each contract we are willing to evaluate the job and make any readonable needed changes to the property to satisfy the client but we need cooperation and access to do so. We will never leave a client abandoned but we must respect the wishes of clients and she made is clear she did not want us to complete the work we had been performing for over 2 months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 9/6/17In response to contractor statements please see attached report from independent home inspection company that was hired to review the work. Fence is not 30 years old. It was put in about 3 years ago and 35 boards were damaged with this project. Five sprinkler heads were damaged on sprinkler system and required replacement. Significant remediation will be required to resolve issues with m[redacted]ry work. My comment to the company representative when informed of his personal issues impacting his availability were "I'm sorry for your loss but there should be someone else that can backfill for you if you are unavailable." As he stated to workers on the job..personal issues can't stop the work.."this is business".