RSA Medical Billing & Consulting Group

Review: This company is the worst I have ever had to deal with in my entire life. for about the past 7 years everytime I make a payment for services they do not put it on my account. They threaten with collections even when you owe no money. They send you to collections even when you owe no money. Every single payment I have made, I have had to call them to get it on my account. I consider this harrasment. I want anyone who is going to use them to be aware of their incompetence. They are awful!!!!!!!!!!!!!!Desired Settlement: I want them to know that I have filed this compaint with you and I want anyone who would choose to use them know what they are getting themselves into.

Business

Response:

February 23, 2014

I am responding to a request for a statement regarding Revdex.com #[redacted] and Attorney General #568862

regarding a Ms. [redacted] a patient at Genesis Medical Clinic in Buena Park. We are the

contracted billing service to the clinic; Ms. [redacted] is a consumer of the clinic.

In October 2012, the clinic was sold to new ownership and over the course of the next 10 months,

the staff and policies were ever changing. Unfortunately, during this transition there was a

breakdown in the reporting of patient payments to the off-site billing service for patient

statement balances paid at the clinic front desk or via credit card. The problem was not an issue

for payments mailed in. This situation has now been fully rectified.

We have had many communications with Ms. [redacted] in which we did apologize for any errors on our

part, all of which were immediately corrected. The majority of her telephone calls were for

claims that just were not accurate, however we do not engage in arguments with our client's

customers. Today, there is still an unresolved balance that she no longer wants to communicate

with us about. Her communications in the past have been abusive to my staff and the doctor's

office is well aware ofthe situation.

The policy approved by the clinic is to send two statements, then a letter stating pre-collection

(sample enclosed), then collections if no response. This particular patient has a long history of

slow pay and only calls when she receives the internal collection letter and reacts appalled to be

threatened with collections. The account was referred to a collection agency one time during the

ownership transition and when determined to be in error, the account was immediately removed and

was never reported to the bureaus.

We have serviced this client for eight years and have had no patient complaint or difficult

dealings with any of their other patients. We pride ourselves on billing performance measured by

MGMA benchmarks and maintain compassionate relationships that are valued by the providers of

healthcare.

I have enclosed the many telephone notes we have regarding Ms. [redacted].

Thank you for your communication as we have not been asked for our side of the story until now.

Sincerely,

Owner

rsaconsultinggroup.com

Fax: ###-###-####

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