RSC Associates, Inc.

Revdex.com and *** of RSC Associates, I would like to inform you that I have my pay stubs showing that I have and did pay rent of January I didn't stay in the apartment to the month of February 3,I was moved out and had EVERYTHING shut off by January 29,2015, so I don't understand on why I need to pay rent for the time of FebruaryWhen I was there at the apartment, I tried to get my walk-thru completed by that day, but ***, ***'s apartment manager, would not return my phone calls, answer the door to me, or my letters on moving out. When I did the walk-thru with ***, the apartment was cleaned besides the BLACK MOLD growing/eating through the wood/paint of EVERY windowWhich they knew about it when I moved in and tried to fix it with cocking, after I had asked for it to be removedSo I shouldn't be having to pay for the black mold damage that was infesting when I first moved inAlso, when I did the walk-thru with ***, *** had no receipts and tried to take my copies as well. Now the damaged door, I got a quote for ***, which I informed her that I was going to fix for $*** then said "No, because the paint won't match," even though none of the paint matched in the whole apartmentSo *** insisted on her $door, even though the door was the same color as the one I was replacing. The payment that *** LOST and is accusing me for not paying, was shown to ***, ***'s apartment manager, and I tried giving to her, but *** made me MAIL it to ***, who is so unorganized that she couldn't even show me payments made nor a receipt for each monthSo I have saved ALL my pay stubs for my own security. Also, I have proof of the EXTRA payments made for that one month I've missed in rent, supposedly, I had sent in with EVERY months payment, which also I have receipts forWhen *** raised my rent, I was NEVER informed before hand with legal documents stating rent will be raise in daysSo for rent being raised, how was I suppose to know? On December 28,2014, we paid rent 2X, which was $for both December and January 2015s rent, plus $Late Fee was paid on December 28,Now *** is saying we NEVER paid rent for EITHER of those months rent, which I have my money order stub receipts proving that I made both of December and Januarys payments, plus late fee. When I asked ***, why *** wouldn't get back to me for my walk-thru, *** stated that "*** is out of her mind right now!" I then said "Yea, *** is on drugs and tried to barrow money from me random hours through the night." *** then states "At least she is organized". ALL the damages, besides the door, where done before I moved inThey wouldn't fix them while I was there, and now they took my WHOLE deposit to pay for there damages, plus additional money*** is saying we owe her moneyWhen in reality, *** owes me money for the rent I have over paidNow claiming that I'm the reason for the MOLD and other damages that were there before hand. I would like this to be resolved and I thank you for your time. Sincerely: *** ***

Thank you for the feedback. The tenant [redacted] received a rent increase notice in error. His rent was increased in September 2015 as he stated to $600.00 per month and will not be increased to $625.00 on March 1, 2016.
There was a water leak in the bathroom that took us longer than we had...

hoped to resolve. Part of our challenge was that there ended up being more than one source of the water leak so after our initial findings and repairs, additional water intrusion occurred. I am glad that we have all water leaks repaired at the moment. If any further issues arise, we will address them promptly.
Thank you,
[redacted]

The gal that moved out in February was [redacted]. Here is her estimated charges letter for her move-out, which she has received, and will be adjusted once we have all of the invoices: Dear [redacted]: Please be advised that, as of this date, not all cleaning and repair bills have been received. Your...

security deposit account has been debited with the charges as listed below, and will continue until such time all cleaning and repair bills are received. To date, your account balance is: Security Deposit <$ 550.00> Rent Due: January – February 3, 2015 $ 594.00 Late Fee Due: January 2015 50.00 Cleaning - Estimate 25.00 Carpet Cleaning – Estimate 95.00 Carpet Animal Urine Testing – Estimate 100.00 Hole Repairs Pending Replaced Smashed Interior Door – Estimate 100.00 Bathroom Mildew Cleaning & Window Repair – Estimate 30.00 Living Room Blind Damaged - Estimate 65.00 SUB-TOTAL TO DATE $1,059.00 ESTIMATED BALANCE DUE TO DATE $ 509.00 A follow-up accounting will be mailed to you once all billings are received. This resident, [redacted], did miss a payment soon after move-in in 2013 and started making extra payments of $25.00 in 2013. However, she did not do that consistently, and by July 2014, still had a balance due of $400.00. Her last extra payment received in 2014 was for $25.00 and was received in June 2014. We did not charge late fees even though she did not stick to the plan of making the extra payments Then in August 2014, her rent increased by $15.00, but she did not start paying the correct amount. So, her balance kept increasing, because she also didn’t make any additional payments toward the past due balance in addition to the new increased monthly rental amount. But she stated that she would. When she did not make any payment at all in December 2014, we added a late fee of $50.00, and then she paid her January 2015 rent on the 28th of January, again, another charge of $50.00 was added to her balance. We have been very patient with her and have given her lots of opportunities to set her account right. Her accusations of rude behavior and attitudes are unfounded.

The Home Inspector was hired by the prospective buyer of my property.  The contract between the inspector and the buyer is included in the large file I uploaded with the complaint (the first set of pages was his request for repair, then he had his contract, and finally, the home inspection report).  Would you also like to see a copy of the bid to buy the house?  The offer includes a clause on hiring their own home inspector, and appraiser.  The buyer told us the buyers were his good friends.sorry ... the inspector told us the buyers were his good friends ... The problems seemed to start after the inspector received the code from my realtor (the "listing agent"), so that he could conduct an inspection on behalf of the buyer.  My husband met the inspector on site, and remained outside, waiting for the inspector to finish - which took about an hour, without incident. However, the inspector returned to gained access following the inspection, because he knew the code.Over the next three days, it was clear that someone was letting themselves into the house and altering the state of the main appliances (HVAC was turned completely off, cellar light was left on all night, cellar door was jammed so that it did not close, three way switches to lights were tampered with so that they were always in the logical "off" position, dishwashers were both tampered with, the tankless water heater had been disabled (the system shuts down when tampered with - the electrical box and plumbing on the side of the house were damaged)).  I reported to my realtor twice daily, each time we identified a new problem, but she did not really take me serious, and did not change the code until the following Tuesday.On the Sunday following the inspector's Friday morning inspection, I found the inspector in my side yard, with his boyfriend and his large dog ... the summary starts here on the website post you are following up on... and the whole story is pretty frustrating to say the least ... In any event, I can forward you the realtor contract; the original offer was for full price, but terms started changing, once the inspector delivered his report and recommendations.  In the mean time, I have attached my response to the buyers on the condition of the house, which was finally delivered to them through my realtor two days ago (well after the damage to negotiations was complete).  [redacted] 1.       The lowest “lap” on the three-lap siding can be cut off with a saw (or small hand tool) to ensure no wood to cement contact – however, this condition was approved by the Sacramento City Inspector2.       There are no sprinklers “under the sod.”  The original sprinkler system in the front yard, installed in 2000, was essentially destroyed when the wrought iron fence was installed (where the PVC pipes remain).  The system was seldom used.  The valves are essentially new.  The 4th valve has never been connected to the system (it was installed as a spare).  An adequate sprinkler system requires two simple lines for each small “square” of new sod, on each side of the front yard.3.       There are no drainage problems in the back yard.  The water was “leaking” out of a temporary planter box that has no bottom. 4.       The downspout is available, and needs to be reconnected.5.       The reference to a thermostat is totally incorrect – the device has printed on it ADT Security Services Sounder” … it is left over from the hard wired alarm system.6.       These globes were purchased from Home Depot for $20. 7.       The discharge line to the tankless water heater was recently removed, evidenced by the “clean” opening to the pipe.  The last individual seen loitering on the side of the house was the inspector. The front house heater has been deliberately tampered with, and shut down automatically and is now in a state of disrepair (hot water was available the morning the inspector showed up).8.       The front house washer/dryer connection cannot be moved.  The plumbing is designed for a small stackable unit, which will easily clear the door.  The vent should be directed under the house, once the stackable unit is installed for actual use.  The only alternative is to remove the side door and the side porch … something we ruled out at the time the addition was designed.9.       The sink is from Home Depot.  It cost under $100.  I do not recommend caulking the sink, as it will likely be one of the first things easily replaced. 10.    There is weather stripping on the door, remains intact and without damage.11.    The light switches are 3-way; the light can be turned on from either entry. The inspector turned the ceiling fan and light off manually (from the pull chains on the fixture) while the switches on the wall were turned to the "on" position, which essentially put the circuitry into a logical "off" position “always”.12.    The oven is new. Connecting a gas fixture in an empty house, is not a reasonable risk, as the house is unoccupied.13.    The range hood is new.  The light bulb was not something that came with the hood.14.    The range hoods are both ventless, and do not require further venting through the roof.15.    All outlets were secure.16.    The dishwasher was secure.17.    The outlet has been tampered with, and a wire loosened. 18.    The ceiling in the kitchen, while seriously unaesthetic is not “broken”.19.    The cabinet above the refrigerator should be moved, once the size of the refrigerator that will be installed, is identified20.    I do not believe in kitchen garbage disposals.  I have composted for 15 years with no issue.21.    The handrail, uninstalled is available, but this is not a code issue.22.    The “smart vents”, uninstalled are available, but this is not a code issue.23.    The foil that was attached to the rafters has started to tear, and is above the HVAC unit – it requires taping closed (the wind from the attic vents must have loosened the rafter foil)24.    See number 1 response.25.    The overhang was professionally installed; the installer name can be provided.26.    The wood flooring obviously will be left behind with the house – extra was ordered on purpose27.    The site plans for the house are for sale, not free.

Review: My rent was raised in September of 2015 to $600, I was paying $550 until this past September and now it was just raised to $625. I've just talked to a few tenants and their rent was not raised. It took the manager over a year to fix just a few major problems in my apartment, there was a hole in my ceiling above the toilet from upstairs, the tenants upstairs would flood their bathroom and it would rain into my bathroom, the heater closet with the insulation would get soaked along with the carpet, when I would take a shower, the hallway and the floor in the coat closet would be soaked from the shower and once he fixed everything he raised the rent.Desired Settlement: why do I have to pay more rent for him fixing everything

Business

Response:

Thank you for the feedback. The tenant [redacted] received a rent increase notice in error. His rent was increased in September 2015 as he stated to $600.00 per month and will not be increased to $625.00 on March 1, 2016.

There was a water leak in the bathroom that took us longer than we had hoped to resolve. Part of our challenge was that there ended up being more than one source of the water leak so after our initial findings and repairs, additional water intrusion occurred. I am glad that we have all water leaks repaired at the moment. If any further issues arise, we will address them promptly.

Thank you,

Review: I will like to make a complaint on [redacted] at RSC Associates INC. for neglecting her tenants, and very unprofessional behavior. In February 2014 I was informed by [redacted] that I didn't pay JUNE's rent of 2013. When I questioned her about not contacting me sooner, she replied "it wasn't her job and that you owe the balance of that month's rent". [redacted] and apartment manager [redacted] had an agreement that I will be paying $25 extra each month. The balance for that payment changed from $525 to $150 and I payed it off in 4 months of time. The apartment manager showed me the Legder saying I was only $150 behind. I personally went to the apartment manager [redacted] to pay June's month of rent and [redacted] told me "that because of the new manager change we had to mail it to RSC Associates INC, to [redacted] to pay rent for that month. The apartment manager [redacted] told [redacted] that I even tried to pay her, so I had my mom mail the money order for me and 8 months later [redacted] said she never received it. Not knowing she never received it, I no longer had my money order receipt. The things in the apartment that need to be fixed that the manager refused to fix, I'm now being charged for. When I went to Legal Aid they told me to go to call and report to property management of what is going on, but also they said if I reported it they'd probably kick me out of the apartment. When I contact [redacted] about [redacted] drug activity and behavior such as knocking on my door at 2am and asking for $5 for gas money while on drugs. [redacted] replied "I don't care". I gave my 30 day notice in writing and [redacted] the apartment manager would not give me a receipt. I called her several times to tell her I was turn off the power and gas, she refuse to return my calls. When I finally got ahold of [redacted] the property management to do my walk thru she changed for $30 BLACK MOLD, $165 for blinds she says "may need to be replaced", $540 for February of 2015, which I had moved out by January 30th. Also [redacted] is charging for $295 for annual urine testing, and $50 forDesired Settlement: just other charges. What I would really like out of this is to not pay for their neglect of their building and tenants and tenants payments. Also she should not be working for a property management business when she refuses to help tenants and allows drug user to manager her property while she has knowledge of activity. I would like to have her boss notified as well, if she is the boss have her business licenses taking away.I would like the department of health&saftey inspect the WHOLE building.

Business

Response:

The gal that moved out in February was [redacted]. Here is her estimated charges letter for her move-out, which she has received, and will be adjusted once we have all of the invoices: Dear [redacted]: Please be advised that, as of this date, not all cleaning and repair bills have been received. Your security deposit account has been debited with the charges as listed below, and will continue until such time all cleaning and repair bills are received. To date, your account balance is: Security Deposit <$ 550.00> Rent Due: January – February 3, 2015 $ 594.00 Late Fee Due: January 2015 50.00 Cleaning - Estimate 25.00 Carpet Cleaning – Estimate 95.00 Carpet Animal Urine Testing – Estimate 100.00 Hole Repairs Pending Replaced Smashed Interior Door – Estimate 100.00 Bathroom Mildew Cleaning & Window Repair – Estimate 30.00 Living Room Blind Damaged - Estimate 65.00 SUB-TOTAL TO DATE $1,059.00 ESTIMATED BALANCE DUE TO DATE $ 509.00 A follow-up accounting will be mailed to you once all billings are received. This resident, [redacted], did miss a payment soon after move-in in 2013 and started making extra payments of $25.00 in 2013. However, she did not do that consistently, and by July 2014, still had a balance due of $400.00. Her last extra payment received in 2014 was for $25.00 and was received in June 2014. We did not charge late fees even though she did not stick to the plan of making the extra payments Then in August 2014, her rent increased by $15.00, but she did not start paying the correct amount. So, her balance kept increasing, because she also didn’t make any additional payments toward the past due balance in addition to the new increased monthly rental amount. But she stated that she would. When she did not make any payment at all in December 2014, we added a late fee of $50.00, and then she paid her January 2015 rent on the 28th of January, again, another charge of $50.00 was added to her balance. We have been very patient with her and have given her lots of opportunities to set her account right. Her accusations of rude behavior and attitudes are unfounded.

Consumer

Response:

The Home Inspector was hired by the prospective buyer of my property. The contract between the inspector and the buyer is included in the large file I uploaded with the complaint (the first set of pages was his request for repair, then he had his contract, and finally, the home inspection report). Would you also like to see a copy of the bid to buy the house? The offer includes a clause on hiring their own home inspector, and appraiser. The buyer told us the buyers were his good friends.sorry ... the inspector told us the buyers were his good friends ... The problems seemed to start after the inspector received the code from my realtor (the "listing agent"), so that he could conduct an inspection on behalf of the buyer. My husband met the inspector on site, and remained outside, waiting for the inspector to finish - which took about an hour, without incident. However, the inspector returned to gained access following the inspection, because he knew the code.Over the next three days, it was clear that someone was letting themselves into the house and altering the state of the main appliances (HVAC was turned completely off, cellar light was left on all night, cellar door was jammed so that it did not close, three way switches to lights were tampered with so that they were always in the logical "off" position, dishwashers were both tampered with, the tankless water heater had been disabled (the system shuts down when tampered with - the electrical box and plumbing on the side of the house were damaged)). I reported to my realtor twice daily, each time we identified a new problem, but she did not really take me serious, and did not change the code until the following Tuesday.