We have reviewed in detail the complaint filed by Ms [redacted] Ms [redacted] was provided a loaner vehicle to allow her to drive while her vehicle was in our repair shop Either during the time the vehicle was loaned to Ms [redacted] we provided her with the temporary tag in her name while she was using the loaner This is a common practice as we cannot insure the borrower of the vehicle under our Garage Liability policy during the loaner period The Malibu was subsequently sold and we believe the impound lot pulled Ms [redacted] ’ information from the DMV system as in error as opposed to the current owner’s information We recommended to Ms [redacted] that she file a complaint with the Impound facility for the charges I have attached (See [redacted] Revdex.com Complaint.pdf) a current pull from the DMV database showing that Ms [redacted] was not the owner NOR was she given a temporary plate during the timeframe she indicates The tag we issued was from 3-23-to 4-13-while Ms [redacted] vehicle was in our shop for repair Further, we removed the Malibu from impound at our expense, so there was no billing to Ms [redacted]
This email is in response to customer complaint [redacted] , filed by our former customer Monica [redacted] First of all, my apologies regarding the delay in my response to this Ms [redacted] complaint We take all customer complaints very seriously and usually we are able to resolve those complaints to the satisfaction of all parties We have over mostly pleased customers.According to our records, Ms [redacted] purchased a vehicle from our company on March 3, Ms [redacted] made timely payments on her account until January of During early January (I am not sure of the exact date), Ms [redacted] was involved in an automobile accident At that time she was past due for her insurance premium payments totaling $ We found out about the accident as a result of being the lienholder and receiving notification from the impound facility We promptly contacted Ms [redacted] and she assured our company and the impound facility that she would take responsibility for removing the vehicle from the impound yard When the vehicle was not promptly removed from the impound facility, Ms [redacted] was suddenly unavailable to speak with us further after repeated attempts for weeks regarding removal of the vehicle from impound As a result, we were economically compelled to remove the vehicle at our expense Total charges for towing and storage given the delay in removing the vehicle were $ We continued our attempts to reach Ms [redacted] with no success Finally, in late February of 2016, we had no choice but to charge off the loan, a loss to our firm of $7,plus the $in impound fees for total loss to our company of $7, Subsequent to the charge off and the reporting of said charge off to Trans Union, Ms [redacted] became of aware of the impact to her credit score as a result of her negligence and unwillingness to communicate with our team Then, and only then, she contacted my business partner (Torrey [redacted] ) and offered to settle her account for $ Mr [redacted] offered to settle for $3,000, but Ms [redacted] was unwilling to discuss the matter further or communicate further.We sincerely believe we considered every reasonable approach in dealing with Ms [redacted] and unfortunately could not reach a workable settlement of her debt Please do not hesitate to contact me if I can help answer any questions regarding this matter.Regards, [redacted]
We have reviewed in detail the complaint filed by Ms [redacted] Ms [redacted] was provided a loaner vehicle to allow her to drive while her vehicle was in our repair shop Either during the time the vehicle was loaned to Ms [redacted] we provided her with the temporary tag in her name while she was using the loaner This is a common practice as we cannot insure the borrower of the vehicle under our Garage Liability policy during the loaner period The Malibu was subsequently sold and we believe the impound lot pulled Ms [redacted] ’ information from the DMV system as in error as opposed to the current owner’s information We recommended to Ms [redacted] that she file a complaint with the Impound facility for the charges I have attached (See [redacted] Revdex.com Complaint.pdf) a current pull from the DMV database showing that Ms [redacted] was not the owner NOR was she given a temporary plate during the timeframe she indicates The tag we issued was from 3-23-to 4-13-while Ms [redacted] vehicle was in our shop for repair Further, we removed the Malibu from impound at our expense, so there was no billing to Ms [redacted]
This email is in response to customer complaint [redacted] , filed by our former customer Monica [redacted] First of all, my apologies regarding the delay in my response to this Ms [redacted] complaint We take all customer complaints very seriously and usually we are able to resolve those complaints to the satisfaction of all parties We have over mostly pleased customers.According to our records, Ms [redacted] purchased a vehicle from our company on March 3, Ms [redacted] made timely payments on her account until January of During early January (I am not sure of the exact date), Ms [redacted] was involved in an automobile accident At that time she was past due for her insurance premium payments totaling $ We found out about the accident as a result of being the lienholder and receiving notification from the impound facility We promptly contacted Ms [redacted] and she assured our company and the impound facility that she would take responsibility for removing the vehicle from the impound yard When the vehicle was not promptly removed from the impound facility, Ms [redacted] was suddenly unavailable to speak with us further after repeated attempts for weeks regarding removal of the vehicle from impound As a result, we were economically compelled to remove the vehicle at our expense Total charges for towing and storage given the delay in removing the vehicle were $ We continued our attempts to reach Ms [redacted] with no success Finally, in late February of 2016, we had no choice but to charge off the loan, a loss to our firm of $7,plus the $in impound fees for total loss to our company of $7, Subsequent to the charge off and the reporting of said charge off to Trans Union, Ms [redacted] became of aware of the impact to her credit score as a result of her negligence and unwillingness to communicate with our team Then, and only then, she contacted my business partner (Torrey [redacted] ) and offered to settle her account for $ Mr [redacted] offered to settle for $3,000, but Ms [redacted] was unwilling to discuss the matter further or communicate further.We sincerely believe we considered every reasonable approach in dealing with Ms [redacted] and unfortunately could not reach a workable settlement of her debt Please do not hesitate to contact me if I can help answer any questions regarding this matter.Regards, [redacted]