RSI Enterprises

It was explained in our previous reply that the desired outcome listed by the consumer was metThis fact remains true, each item requested has been followed through withProper validation as required by law has been providedAn itemized statement and a full review and explanation of the charges has been provided by the clientThe consumer claims to still have questions, yet has spoken to the client a number of times regarding this debt and had it explainedIn this most recent denial of the attempt to close the complaint, the consumer insists that RSI Enterprises is misleading our client, but in fact it is the client giving us information, not the other way aroundThis debt is owed to our client, we are collecting on their behalfThe consumer also insists that a signed document be received, but it has been explained that this must be requested from the client's medical records departmentRSI does not obtain, store, or collect these types of documents as they are not necessary to our business or required by lawThe client requires that these documents be requested by the consumer through the medical records department as it is a part of the patient medical recordsEvery requested item, including a full explanation and full validation, has been provided to the consumer minus this one piece of signed documentation, which can be obtained by the consumer through the proper channels and which we are not required to supply, as explained beforeWe consider this matter to be closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We have researched this matter and the identifying information we have for this number does not match the party that has disputedWe have removed all traces of the number received from our client in our system as well as added the number to our Do Not Call listWe apologize for the repeated calls, but hope it can be understood that we are a legitimate company trying to reach a party on our client's behalfWrong numbers do happen at times and we hope to receive notification if the number is incorrect so that we may discontinue calls

that is a LIE...my second phone call I had with RSI was with the rude lady regarding my secondary insurance when she tried to tell me it wasnt necessary for Sonora Quest to send it over because it was already reviewed by the insurance...and I told her she was wrong because only my PRIMARY REVIEWED IT, NOT MY SECONDARYI made this phone call directly from my office, on a recorded lineSo if they want to continue to lie like they did nothing wrong then I will have that call pulled and send it directly to my lawyer and cfpb,and Revdex.comThe very last time I talked to someone prior to escalating the first complaint, I was told a bill would be forwarded back to sonora and they would send it to my secondary insurance (also on a recorded line)So again, if you dont want to take ownership for your incompetent employees not doing their jobThats fineI have the proofThis is the ONLY collection on my credit reportI have a proven track record of takimg very good care of my billsI have been paying out of pocket thousands of dollars for my fettility treatments

In reviewing this matter, we see that this account was placed with our office 5/23/and we sent our first notice We also made several call attempts to contact Mr [redacted] regarding this matter This account met all requirements to report to the credit bureaus at the time Once this item was paid, it was scheduled to be updated to a paid in full item as of 9/2/ As of 9/19/16, our client [redacted] reached out to us in regards to this item and asked that it be removed from the credit bureau That update has been completed and a letter was put in today's mail for Mr [redacted] .We consider this matter closed

We apologize for the inconvenience and have located the account(s) with the phone number you have listed and removed them from the calling campaigns

We have done a thorough review of the complaint and prior disputes from the consumerRSI has responded each time as required by law to prior disputes, but in this review, due to current age of account and other factors we have sent a deletion request to the credit bureausAs the matter has been reviewed and the consumer requested remedy been completed, we find this matter to be resolved

We did in fact receive the written dispute and request for validation from the consumer on 3/11/15. We then followed our process and validated the debt with our client, who sent us validation documents, which we then sent to the consumer on 3/12/15 with a letter explaining what our client made us... aware of. As indicated in our letter, the consumer's questions were answered by the client themselves. Regarding your demand for further information including any of the following; original signed contracts, copies of state licenses, our agreement with the original creditor listed on this account, etc., there is no basis in law to substantiate your right to such information. In fact, court cases and the Federal Trade Commission have found there is no duty to comply with such excessive verification demands.**(see below)The indicated resolution from the consumer per this complaint is to receive an explanation of what the charges are for as well as an itemized statement. The itemized statement has been sent and was received by the consumer as acknowledged in the complaint. An explanation was given by the client themselves as also acknowledged. Further indicated I nthe resolution was to receive a proper response to the validation request and as indicated above that has been done to the full letter of the law.As all of these resolution requests have been complied with and the indicated resolution reached, we consider this matter to be closed.**(cases indicated above): [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of, I no doubt am "a difficult caller" for that business - as I own a business that protects customer dataThus, I did scrutinize the procedures the business operated under - and as such, no doubt the business would call me a "difficult" callerI did refuse to provide my private information to them without proper procedure for the business verification I never said I did not.The claim that they were trying to collect upon - was not an issueTheir way of contacting customers was.Also, I remember VERY VIVIDLY that the second person I spoke to, whose conversation probably never got recorded -the supervisor- did imply that he indeed on the board of Revdex.comI am surprised to hear that not only he misrepresented himself, as probably a scare tactic, but also that he currently denies his statementI would request our recording and get an expert opinion on possible "correction" of the recording, to tell you the truthI did after conversation verify the legality of the business and called them, however, they NEVER called me backI did not even know that it was a bogus complaint.There is a standard procedure posted on the ***'s site - as well as the request for the people to call [redacted] in case they suspect fishingWhat the business did indeed sounded as fishingThe fact that the business would not acknowledge that they indeed tried to elicit my private inforamtion is WRONGThis is the nature of my Revdex.com complain- not the fact that they contacted me in the first place, or that there is ( now ) no complaint for my name - I will note it for my records if indeed it turns out that I have something on my credit reportThe nature of the claim was their way of verifying my identity.I would consider the issue closed if all the recordings will be indeed asked for, and the business changes the way they contact the customers.Thanks! Regards, [redacted]

We thoroughly reviewed the complaint and followed up with our client with the original complaint on 10/19/with the Consumer Financial Protection Bureau, since this time there is no new update regarding the matterThe representative spoke with at RSI Enterprises, Incgave the information that insurance was billed and amount owed based on notes from our client of conversations with the consumerThere was a conversation with our client and the consumer on 4/1/in which the consumer indicated insurance needed to be billed and it was explained that it was billed and the balance was the deductible, the consumer had no further questions and then emailed the client on 4/15/trying to make a payment online, she was given a phone number to call, but did not do so and it was then turned over to RSI Enterprises, Incfor collectionsWe also had conversation with the consumer prior to credit reporting and the consumer indicated she would call back, but did notThere has been ample time for the consumer to rectify this situation and as such this account is now in collections and reporting to creditIt is also of note that in this complaint the consumer alleges a conversation with RSI Enterprises, Inc in which she asked for her secondary to be billed, but there is no record of that conversation and it was not mentioned in her last complaint with the CFPB that we responded toRSI Enterprises, Incis a collection agency and does not have the ability to bill an insurance and a consumer would not be told that we would do soThis matter has been thoroughly reviewed again and there has been no error found by RSI Enterprises, Incthat would necessitate a removal, we have updated previously to the credit bureaus that consumer is disputing and will leave it as such until the consumer informs us otherwise

Revdex.com: No response was made by the business in reference to complaint ID [redacted] on June 10, 2015, and I have determined that this lack of action does not resolve my complaint For your reference, details of the offer I reviewed appear below There is no response and therefore, nothing to address this error was doneThe firm still has not provided documentation to verify the legitimacy of this claim Regards, [redacted] ***