The statement made here by the consumer is a complete fabrication.First our Nassau County consumer affair license is not suspended and we did not fail to appear for a hearingThe hearing was postponed to 8-**, so once again the consumer is fabricating details.Additionally, this consumer was to be onsite when our technicians were, and mysteriously was unavailable in person, but was able to speak to our technician via phoneOur technician in good faith still went ahead and evaluated the boiler problemDetermined the problem and over the phone spoke to the consumer and explained the repair and the costThe consumer was also given different options of repair with corresponding pricingThe consumer chose under no pressure the option costing $He supplied a credit card over the phone for the depositWe left the site for the day, acquired the needed parts and returned the following dayOnce again the consumer was asked to be onsite, but instead left his daughter there and would only communicate with us via phoneWe performed the needed repairs and when we tried to obtain payment, the consumer could not be reached via phone and his daughter had no form of paymentThe daughter was asked to sign the work order and refusedOur technician left the homeLater that day the consumers daughter called with a credit card to make final payment.These repairs are still in effect and there is no issue with the repairsThe consumer was quoted a repair cost which we honored and now after the fact wants to renegotiateThe consumer attempted to dispute his credit card charge and after we supplied the needed documentation, his credit card company sided with usThis seems like a premeditated method this consumer operates by which is fraudulent and underhanded.Never the less, we attempted to settle this matter with an offered discount of $which he declined.The fact is we lived up to our end of the repair and the consumer is underhandedly trying to extort money from us by going to his credit card company, the Revdex.com and consumer affairsNone of which will work as we are 100% in the rightPlease see the communication trail between us attached [redacted]
After discussing this situation with our technician, we have a difference of opinion and what was and wasn't said.I am a licensed Master technician for over years, and I can absolutely say it certainly is possible a fouled condenser coil led to the failure of the compressor.It is possible for this condition to weaken the compressor over time and cause its eventual failure, whether it be a week or a year after the condenser coil was cleaned.It is apparent regular maintenance was not performed on this system since its installation.It is IMPOPSSIBLE for any one to diagnose an air conditioning system over the phone theorizing what caused it failure.That being said, I am currently not open to providing a refundHowever pending review of the receipts for the work that was eventually done by others we may consider it.The documentation can be emailed directly to [redacted] attention Joe B
We have been dealing with [redacted] on recent heating issues which is correctOn two separate occasions we had two separate factory trained technicians advise [redacted] he needed a control board and related electronics in his heating equipment replaced.On both occasions he didn't wish to proceed and did not want to have the repairs madeAfter subsequent multiple conversations from our office, we agreed to make a third visit to his homeThis visit being after he called another company that he told us was unable to make the needed repairsHad this other company made repairs, he would have no need to call us back in, especially if he was unhappy with our original two diagnosisShelli explained to [redacted] that we would be glad to send a technician back to his home, in doing so our visit charge of $would applyHe was also told if we did any repairs, we would waive the $ [redacted] agreed and we scheduled the visitUpon our technicians arrival, as we customarily do, our technician reviewed the call and the charges [redacted] got belligerent, vulgar and loud at which time my technician left and did not enter his homeA complete waste of our time and money!! [redacted] spoke with Shelli the following day and she again recapped their previous conversation and what the expected costs would beAt this point [redacted] claimed he would not pay any monies and he was told we would be unable to help him.There is no warranty issue here, just a simple case of someone wanting something for nothingThe fact of the matter is, we should be sending [redacted] a bill for our time wastedAs far as the surge protector, yes our tech responded to the question of what causes electrical components to fail which is typically 90% of the time, power fluctuations and a surge protector would resolve these issues[redacted] called in an electrician (licensed I would assume) whom apparently felt a surge protector was warranted after evaluating [redacted] homeAs a master electrician and professional, I cant imagine a company installing something that wasn't neededTypically a surge protector will protect all electronics in a home and this day and age is a useful piece of equipment regardlessTherefore, we find [redacted] claim invalid and unwarranted with no cause for any kind of refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have replaced the entire unit I will send a copy of bill to vendor However, we still have the problem of misdiagnosis My complaint when I called vendor was that the room was not getting cold The air coming out of unit was cold I have been told by another professional that it was the air handler that needed professional cleaning, which was never even opened I had always cleaned the filter that was accessible to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The statement made here by the consumer is a complete fabrication.First our Nassau County consumer affair license is not suspended and we did not fail to appear for a hearingThe hearing was postponed to 8-**, so once again the consumer is fabricating details.Additionally, this consumer was to be onsite when our technicians were, and mysteriously was unavailable in person, but was able to speak to our technician via phoneOur technician in good faith still went ahead and evaluated the boiler problemDetermined the problem and over the phone spoke to the consumer and explained the repair and the costThe consumer was also given different options of repair with corresponding pricingThe consumer chose under no pressure the option costing $He supplied a credit card over the phone for the depositWe left the site for the day, acquired the needed parts and returned the following dayOnce again the consumer was asked to be onsite, but instead left his daughter there and would only communicate with us via phoneWe performed the needed repairs and when we tried to obtain payment, the consumer could not be reached via phone and his daughter had no form of paymentThe daughter was asked to sign the work order and refusedOur technician left the homeLater that day the consumers daughter called with a credit card to make final payment.These repairs are still in effect and there is no issue with the repairsThe consumer was quoted a repair cost which we honored and now after the fact wants to renegotiateThe consumer attempted to dispute his credit card charge and after we supplied the needed documentation, his credit card company sided with usThis seems like a premeditated method this consumer operates by which is fraudulent and underhanded.Never the less, we attempted to settle this matter with an offered discount of $which he declined.The fact is we lived up to our end of the repair and the consumer is underhandedly trying to extort money from us by going to his credit card company, the Revdex.com and consumer affairsNone of which will work as we are 100% in the rightPlease see the communication trail between us attached [redacted]
After discussing this situation with our technician, we have a difference of opinion and what was and wasn't said.I am a licensed Master technician for over years, and I can absolutely say it certainly is possible a fouled condenser coil led to the failure of the compressor.It is possible for this condition to weaken the compressor over time and cause its eventual failure, whether it be a week or a year after the condenser coil was cleaned.It is apparent regular maintenance was not performed on this system since its installation.It is IMPOPSSIBLE for any one to diagnose an air conditioning system over the phone theorizing what caused it failure.That being said, I am currently not open to providing a refundHowever pending review of the receipts for the work that was eventually done by others we may consider it.The documentation can be emailed directly to [redacted] attention Joe B
We have been dealing with [redacted] on recent heating issues which is correctOn two separate occasions we had two separate factory trained technicians advise [redacted] he needed a control board and related electronics in his heating equipment replaced.On both occasions he didn't wish to proceed and did not want to have the repairs madeAfter subsequent multiple conversations from our office, we agreed to make a third visit to his homeThis visit being after he called another company that he told us was unable to make the needed repairsHad this other company made repairs, he would have no need to call us back in, especially if he was unhappy with our original two diagnosisShelli explained to [redacted] that we would be glad to send a technician back to his home, in doing so our visit charge of $would applyHe was also told if we did any repairs, we would waive the $ [redacted] agreed and we scheduled the visitUpon our technicians arrival, as we customarily do, our technician reviewed the call and the charges [redacted] got belligerent, vulgar and loud at which time my technician left and did not enter his homeA complete waste of our time and money!! [redacted] spoke with Shelli the following day and she again recapped their previous conversation and what the expected costs would beAt this point [redacted] claimed he would not pay any monies and he was told we would be unable to help him.There is no warranty issue here, just a simple case of someone wanting something for nothingThe fact of the matter is, we should be sending [redacted] a bill for our time wastedAs far as the surge protector, yes our tech responded to the question of what causes electrical components to fail which is typically 90% of the time, power fluctuations and a surge protector would resolve these issues[redacted] called in an electrician (licensed I would assume) whom apparently felt a surge protector was warranted after evaluating [redacted] homeAs a master electrician and professional, I cant imagine a company installing something that wasn't neededTypically a surge protector will protect all electronics in a home and this day and age is a useful piece of equipment regardlessTherefore, we find [redacted] claim invalid and unwarranted with no cause for any kind of refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have replaced the entire unit I will send a copy of bill to vendor However, we still have the problem of misdiagnosis My complaint when I called vendor was that the room was not getting cold The air coming out of unit was cold I have been told by another professional that it was the air handler that needed professional cleaning, which was never even opened I had always cleaned the filter that was accessible to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]