RSS

We made an excellent choice in selecting RSS LLC for our move to PhilippinesEveryone was friendly, knowledgeable, and helpful and their price was competitive from the research we did They suggested that we speak with of their preferred companies in Manila to see which we were most comfortable working with We were pleased and comfortable with both recommendations as they were both very knowledgeable and helpful so we let RSS make the selectionI highly recommend RSS if you are moving to Philippines

Following my previous post, more information has come to light and after what appeared to have been a transatlantic hiccup the matter has been fully resolved to the satisfaction of all parties.
Mistakes happen!

I used RSS to ship from Boston to Paris France. I received about a dozen estimates from various companies and had countless conversations with the salespeople from those companies. Very few appeared as knowledgeable as the team at RSS LLC. I received immediate responses to any questions I had and a very detailed quote from Michelle Bergmann at RSS. I am happy that I selected them to coordinate my move. They were on time , professional, and extremely careful with my things. I would use them again in a minute and wouldn't hesitate to recommend them to other people moving the France. I can't thank everyone there enough for their patience and understanding. Everything arrived safe. I was fully satisfied with the services they provided.

As an origin agent for RSS LLC my experience isn't good, they do not communicate, they do not pay their bills and will leave you high and dry, I'm sure others have this experience so to The Wider Community of Reputable Movers I say stay away they will drag your reputation down with theirs and whats more you'll be out of pocket.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately I find this response rather misleading and unfounded
To make a few points:
1. On the third paragraph it is stated “Each potential client that we consult with is advised of the overall process and is also advised that the safest way to ship cargo is in an exclusive container or a lift van/crate when the exclusive container is too large for their goods.” I was never advised of this before I signed the contract and in fact was surprised to hear that the price of a full container was not much higher than cubic feet that I paid forI was never given any information about the lift van or crate as an optionAll I was told was the price for an estimated cubic feet plus packing and documentation fees on the basis of the list of goods I provided to Ms Kate Deluca
2. On the same paragraph it is stated “Every client we consult with is offered insurance and given the contact details regarding the insurance and it is their choice whether to purchase coverage or not.” I was never advised verbally or in writing about the list or pricing of any insurance company by RSS LLCContrary to what is stated here, *** *** advised me that their company frequently sends goods to Australia and with the unbreakable household items such as textile, books, etc the risk of damage is low and insurance is not necessarySome minor damages or even loss of a small box may be explainable by the nature of the work but missing the whole pallet of goods (nearly 108cubic feet) which is almost all the stuff I shipped can not be explained in any ways except by poor management and control of the moving coordinator, wrong choice of shipping line and lack of proper advice by the company’s sales person.
3. On the 11th paragraph it is stated “It wasn’t until December 21, that the client provided an inventory list with the value of her the missing goods stated as $31,200. “ I was given two inventory list forms to choose from, one with and one without the value of the goodsWhen I contacted ** *** on the day of delivery, 12th July, to tell her that I sent the list without the value and if that was o.k, she advised me that this is what most people do and is fineShe told me that this list is not for insurance purpose and is only for the shipping line and the customs to know what sort of goods you are transportingI was never encouraged or asked to give them the list with the values on them at the time of contract and delivery of the goods
4. On the 12th paragraph it is mentioned ”In the shipping industry, the basic valuation coverage is $per pound, per article/box. The total weight of all the pieces in this particular shipment (including those that the client received) was pounds which also includes the weight of the pallet. With that being said, the reimbursement for this particular shipment would be less than $649.20.” We paid RSSLLC approximately $for this shipment with a further $extra cost for the Australian customs and deliveryI do not think anybody would pay this price for shipping the value of $640??? The goods were packed in a very safe and clean condition and the fee was paid in advance to RSSLLC and this company is responsible for delivery of the items; despite this fact I have been constantly told by *** *** that their company takes no responsibility for this loss and is not willing to refund the service fee that I paid to them for the delivery of the goods which I never receivedAfter almost months of continuous follow up, they said the shipping line (carrier) may pay me $for compensation, is this what they call satisfactory compensation offer????
5. Despite their statement “Moving consultants are there to guide you and make recommendations to you based on their experience.” I believe that RSS,LLC guidance was misleading and unreliable and I do not recommend this company to anyone The moving company is responsible to choose the proper shipping carrier, control over whereabouts of the shipments, and give proper advice to their clients. It seems like that we have even been banned from their social network website to inform other people of our experience
If as RRS claims, *** *** *** is one of the largest consolidators in the US, how would they explain missing the whole pallet of goods for more than months and not being able to say where, when and how this happenedIn the current shipping industry and by providing the Bill of Lading, the goods should be trackable and controlled of their location at all timesWe were not given any online tracking number or any other ways to follow our goods locationRSS as a service provider is responsible for control and tracking of the items and clearly has not done so in our caseIt is the responsibility of the shipping officers to have a tight control of goods transport at each portHow would we know where exactly our stuff disappeared?
We requested a refund of the service fee we paid in advance to RSS for transfer of our stuff that we never received and this request was rejected by themRSS claims that they have requested a refund of freight fee from the shipping line for the items that have not been delivered, how is that different to our request and why shouldn’t we get our money back?
** *** ***
*** ***
*** *** ***
*** ***

good experience with RSSI moved back to Saudi Arabia and used their services to get me here with my household goodsVery good price and excellent service On time and I paid what they saidI recommend their servicesGood people that know what they're doing

To whom it may concern,
 
Unfortunately, when you aren’t in direct control over every single aspect of a move, sometimes issues arise that are out of a person’s control. In the shipping industry, there are many carriers involved in the overall process (the...

trucker, the steamship line, the customs authorities overseas, the delivery team overseas).  Every single moving coordinator in this industry outsources portions of the shipping, regardless of what they tell you. There is no moving coordinator in this industry that has their own trucker stationed in every city; that has their own crews at every receiving warehouse; that owns their own vessels to transport cargo overseas to the hundreds of ports worldwide nor that has their own people scattered throughout the world to handle the deliveries overseas.  What can be controlled is who is selected to handle each aspect.  Decisions are made based on the reputation and credibility of each party. Keep in mind that nothing in life is perfect and unfortunately, things can happen that are not in a person’s control.
 
Each potential client that we consult with is advised of the overall process and is also advised that the safest way to ship cargo is in an exclusive container or a lift van/crate when the exclusive container is too large for their goods.  Every client we consult with is offered insurance and given the contact details regarding the insurance and it is their choice whether to purchase coverage or not. Every client we consult with is advised, in writing and verbally, that using a lift van (crate) will be the safest way to transport valuable items when not using an exclusive container.
 
Every client we consult with is presented with a complete agreement whereby they must initial that they understand the insurance options.  The agreement that they sign off on includes the following:
 
You hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/or carrier in connection with your shipment, and you shall indemnify RSS, LLC and/or Carrier for any loss they incur if you breach your agreement hereunder or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment.
 
Contrary to what this particular client is stating, RSS LLC has been and will continue to keep the client informed of the missing pallet of goods. We are in close contact with Troy Container Line (one of the largest consolidators in the US) while they are investigating this issue.  RSS is in communication with Troy Container Line daily following up with them as they work to locate the missing pallet and/or offer satisfactory compensation for the lost goods if they are not located. RSS has also requested that they refund the cost of the ocean freight they charged for a pallet that was never received.  Gopal Roy and Walter Gimbert, with Troy Container Line are aggressively working to resolve this issue. Although we have not been provided with information on where this pallet of goods may have been lost, we believe that it was lost at the trans-shipment port in Singapore.
 
We request clients to send us their inventory sheets 5 days prior to their move date.  This particular client booked their shipping on July 10th for a pickup on July 12th. On July 12th, the client sent us her inventory sheets which contained a brief description of the contents of her 22 boxes without a value listed. The inventory list contained items such as clothing, children’s toys, shoes, books, dishes, paperwork, etc. The condition of the items was listed as either good or clean without the mention of a value. 
 
On October 16, 2013 we informed the shipper that their shipment was missing a ‘piece’ because that is what we were told.  Troy Container Line considered 1 pallet as 1 piece which we discovered later on in our communication with them.
 
On November 25, 2013 a letter was received from the client documenting the issues and stating: “ We are aware that the damaged items do not incur responsibility on RSS,LLC but we would like to have this reflected to the shipping company for their poor management.”
 
It wasn’t until December 21, 2013 that the client provided an inventory list with the value of her the missing goods stated as $31,200. 
 
In the shipping industry, the basic valuation coverage is $0.60 per pound, per article/box.  The total weight of all the pieces in this particular shipment (including those that the client received) was 1082 pounds which also includes the weight of the pallet.  With that being said, the reimbursement for this particular shipment would be less than $649.20.
 
Although it is not common to have a situation such as this happen, there is always a possibility that something could go wrong that is out of the control of your moving coordinator. If your shipment is being sent overseas in a consolidated container and the value of your goods is significant, make sure that you purchase the insurance on your goods.  While all details and options discussed are for the shippers benefit, a moving coordinator cannot force someone to purchase insurance on their goods. Moving consultants are there to guide you and make recommendations to you based on their experience.
 
As we have advised this particular shipper numerous times, we will and have been aggressively pressing Troy Container Line to continue to  investigate daily on the whereabouts of this shipment and we are truly sorry for the inconveniences associated with the lost pallet of goods.
 
 
 
[redacted]

We made an excellent choice in selecting RSS LLC for our move to Philippines. Everyone was friendly, knowledgeable, and helpful and their price was competitive from the research we did. They suggested that we speak with 2 of their preferred companies in Manila to see which we were most comfortable working with. We were pleased and comfortable with both recommendations as they were both very knowledgeable and helpful so we let RSS make the selection. I highly recommend RSS if you are moving to Philippines.

In response to an additional concerns raised by this customer, please see the following:
 
I will address each point customer has concerns for:
 
1.       Customer received quote for 150 cbf shared shipment and 20’ exclusive container.  Please see an estimate for LCl shipment where it clearly states that we do not recommend shipping furniture using and LCL shipment.  Please also see an email below for a 20’ exclusive container and price difference.  Customer chose to go with a shared container option. Customer paid to us in total $ 2822.25 and would pay $ 6170.00 for an exclusive container based on the services ( Door to door ) including packing.
 
[redacted]
 
[redacted]
 
The pricing for the 20' container from LA to Brisbane is as follows:
 
Exclusive 20' Container (no weight or volume restrictions) Door to Brisbane Port/Self Load $3700
US Documentation Fee $45
 
Optional Add-Ons:
Loading the container in LA $550
Full destination services: customs formalities/delivery/unloading/debris removal at your Brisbane address $1650
 
Kind regards,
 
[redacted]
 
[redacted]       
[redacted]     [redacted]
2.       Please see below link for shipping insurance options that was offered to customer long before she signed a contract with us.  That same link can be found on the attached estimate sent to customer:
                    [redacted]
 
3.       Valued inventory list is not required by customs officials in Australia, therefore we did not ask customer to send us a valued inventory list.  We are not an insurance company and do not require to know the value of customer’s goods. It is customers choice to purchase an insurance specially knowing that the value is that high for the amount of goods being shipped.
4.       Please see below signed and initialized terms and conditions from customer dated 7/11/2013:
8. Insurance information: Please ask your relocation consultant for rates and forms. Your insurance certificate will be filed based on your declaration of the shipment’s value, all terms and conditions will be as per your Insurance policy, all claims, if any, should be submitted by you directly to the Insurance Company. RSS, LLC and/or Carrier are not your Insurance brokers, nor your Insurance Company, and will not be responsible for any claim you may have. Please note, that by choosing not to insure, you are waiving your right for compensation in case of damage or loss. If you choose not to insure you hereby declare that RSS, LLC and/or Carrier has offered you to purchase marine insurance to cover your shipment. You hereby further declare that if you decline to purchase the insurance offered to you, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against RSS, LLC and/o carrier in connection with your shipment, and you shall indemnify RSS, LLC n/or Carrier for any loss they incur if you breach your agreement hereunder or as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment.


------------------------------------------------------------------------------⇄ />

Please initial here to acknowledge that you have read about the insurance options that are available to you. (http://rssllc.net/Insurance-Options.php)


Initial Here:


SR


5.       RSS, LLC does not have a social network. We followed up on this shipment throughout the entire process but as we already explained, unfortunately this was out of our control.
       We did request Troy container line to provide complete explanation on what happened to this shipment so as soon as we receive it, we will forward it to customer.
       RSS, LLC packed, pick up, transported cargo to Troy warehouse in NJ and paid for shipping to Troy container line as well as delivery agent overseas.
 
Let’s say for example you ship en envelope with Fed Ex and there are several money orders totaling $ 10000.00 in an envelope.  You don’t buy an insurance and the envelope gets lost. FedEx policy only covers upto $ 500.00 per envelope.  Does it matter where it was lost at this point???? You know for a fact that Fedex picked up the envelope.
 
We sincerely apologize for what have happened and as soon as we receive compensation from Troy container line, we will issue the same to customer.
 
 
 
[redacted]

good experience with RSS. I moved back to Saudi Arabia and used their services to get me here with my household goods. Very good price and excellent service. On time and I paid what they said. I recommend their services. Good people that know what they're doing.