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RT Productions Event Photography & Videography

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RT Productions Event Photography & Videography Reviews (1)

Review: My son's High School graduation ( [redacted]) was held at New Orleans Hotel and Casino on June 4, 2015. I purchased a DVD copy of the graduation from RT Productions at a cost $35.00 ( Shipping Handling & tax included). Got a receipt and waited for its arrival. Then, three weeks have passed and I still didn't receive the product. I sent the company an email, left several messages on the phone and still didn't get any prompt response. Until on the last week of June, I received a call from [redacted] with a promise that the DVD will be received that week. But,still didn't receive anything.On the first week of July I called the company again to follow-up the product and left a message for a refund. If I remember it right ( the date), [redacted] called me again on the 14th of July and I insisted from her to send me a REFUND check for $35.00 because I am completely upset, disappointed and regretted that I ordered my son's graduation from their company.It is so unprofessional and this company just made us wait in vain since no one from them ( if the company actually exists) can be reached neither by phone nor email. Company like this which disregard their costumers and doesn't deliver the products and services which they are expected to fulfill should be penalized.I regret losing the memory I was expecting to acquire with the purchase of this High School Graduation. Nevertheless, just to eliminate my frustration and disappointment, I am requesting to get a full refund of the DVD payment as soon as possible.Desired Settlement: Get a full refund for $35.00 of the undelivered DVD High School Graduation. The company is so unreliable and unprofessional.

Business

Response:

To whom it may concern,The first contact we received from [redacted] was on June 26; however this was just a missed phone call, as she did not leave a voice message and we don't typically respond to just missed calls, as you can imagine we get quite a few of these. She then contacted us again on June 29, leaving a 1 minute voicemail, which our employee [redacted] returned that same day, if not within 48 hours, as is our companies standard practice. We told [redacted] that that all graduation DVD orders were being shipped out that week, and if she would like to receive tracking information to please provide us with an email address. In trying to look up her order, however, we could not find it and knew that our system had made an error, which occasionally does happen. We sent out an email to the email address she provided over the phone ([redacted]), explaining this and asking for an address in which to ship her DVD since our system did not save her order, however we never heard back from her email regarding the situation (Come to find out the email she provided us [which we repeated back to her over the phone to verify] was different that the one she provided you). Then several weeks later, on July 11, she called back again because of course she had still not received her DVD. We called back within the hour and explained the situation to her again over the phone, that our system had made an error and we just needed an address to ship out the DVD, but she refused to give us the address as she demanded a refund. We explained we would have to send out the refund in the form of a check anyway, and would still need her address to mail that. Unfortunately, she also was being uncooperative and would not provide us proof of purchase (i.e. her original receipt or a copy of her bank statement showing the deduction from us from her account), and without this we could not issue a refund, but rather we would still provide her with the DVD. We also explained we were out of the office until the week of July 20, so we would ship out her DVD then. Upon arriving back to the office, our employee [redacted] mailed out the graduation DVD on July 22, to the address she finally provided us ([redacted]). Tracking information shows the DVD was delivered July 25 at 1:50 pm in/at her mailbox (USPS tracking # [redacted]).At this time, we have provided her with her product as it was sold. Unfortunately there was a delay in providing it, and we apologized for the glitch in our system. However, we consider this issue resolved, as she now has the product in hand.Thanks,RT Productions

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Description: Photographers, Video Production Services

Address: 1399 Kirkwood Ballard Road, Salvisa, Kentucky, United States, 40372

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