Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
P.s - I took the jeep to a different shop and the work that bristols garage did on the jeep was not rightIn fact I have to not only replace the transmission that Bristols put in, but the owner of the shop that I took my vehicle to FIX the problem has offered to go to court with me since it has been four months and my jeep still doesn't work because of the job that Bristols did
My name is *** *** I am the son of Michael *** and the manager of the shop where the work was done on the Jeep Liberty that the complaint has been filed on.
We recieved jeep needing a transmission and transfer case I got a used tranmission and transfercase from ***'s
used parts in * Va on 12/18/I installed those parts the next day and test drove the vehicle and everything worked fineThey picked it up the next day and it broke down about miles from our shop I went and checked it out and it had the same problem that it had when it came to my shopI had it towed back to my shop that day and determined that the vehicle had two different sized tiresThe front tires were taller than the rear tiresI did not realize this beforeOn a 4wd vehicle that will cause transmission troublesWe then ordered another transmission for the jeep they did not have one in stock so it took a couple of weeks to get it.
I installed that transmission on the day I recieved it which was 1/7/I charged them $for the shipping of the transmissionI did not charge them any extra labor for this workI also supplied two tires free of charge to make the set match so we would not have this problem again
they picked it up and everything was fine
They brought it back a week or so later complaining of a leak on the pan of the transmission and that is was not running rightI replaced the pan gasket filter and new fluid free of charge and done a diagnostic test on the computer determining that the jeep had some issues with a misfireThe check engine light was on when the jeep came to us the first timei told them what this problem was and that I would leave the keys in it for them to pick it up that eveningi recieved a call that I had forgot to do that so I left from my house as soon as I got the call and got their keys for them and explained to them what the problem was and that I woulsd be happy to fix these issues for them but they would have to pay for this work as it did not have anything to do with the transmission or any of the work that I had doneAgain they left and evrything was fine
Then about a two weeks later I recieved a phone call from a man claiming to be Ariels husband threatening me and useing very foul language saying that I stilled had'nt fixed their ***ing jeepI told him to bring it to me and I would look at for himHe came and showed me the problems that he was having and I showed him that it had and engine code in the computer and that was not covered with the transmission work that I had doneIt also had a bad driveshaft in the front and I showed him that alsoI asked him if there was anything that I could do to help him and he said that he would probably go ahead and get me to fix these problems for himI never heard back from him about these problems
We have done nothing but try to help them out on this jeepI hope that this explains everything you need to knowOh one other thing I never had the intake off of this vehicle so I have no idea where that statement came from about leaving it offI hope this helps.
Thank youIf you have any other questions I can be reached at ###-###-#### Monday through Friday from 8am til 5pm and from 8am til 12pm Saturdays
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
P.s - I took the jeep to a different shop and the work that bristols garage did on the jeep was not rightIn fact I have to not only replace the transmission that Bristols put in, but the owner of the shop that I took my vehicle to FIX the problem has offered to go to court with me since it has been four months and my jeep still doesn't work because of the job that Bristols did
My name is *** *** I am the son of Michael *** and the manager of the shop where the work was done on the Jeep Liberty that the complaint has been filed on.
We recieved jeep needing a transmission and transfer case I got a used tranmission and transfercase from ***'s
used parts in * Va on 12/18/I installed those parts the next day and test drove the vehicle and everything worked fineThey picked it up the next day and it broke down about miles from our shop I went and checked it out and it had the same problem that it had when it came to my shopI had it towed back to my shop that day and determined that the vehicle had two different sized tiresThe front tires were taller than the rear tiresI did not realize this beforeOn a 4wd vehicle that will cause transmission troublesWe then ordered another transmission for the jeep they did not have one in stock so it took a couple of weeks to get it.
I installed that transmission on the day I recieved it which was 1/7/I charged them $for the shipping of the transmissionI did not charge them any extra labor for this workI also supplied two tires free of charge to make the set match so we would not have this problem again
they picked it up and everything was fine
They brought it back a week or so later complaining of a leak on the pan of the transmission and that is was not running rightI replaced the pan gasket filter and new fluid free of charge and done a diagnostic test on the computer determining that the jeep had some issues with a misfireThe check engine light was on when the jeep came to us the first timei told them what this problem was and that I would leave the keys in it for them to pick it up that eveningi recieved a call that I had forgot to do that so I left from my house as soon as I got the call and got their keys for them and explained to them what the problem was and that I woulsd be happy to fix these issues for them but they would have to pay for this work as it did not have anything to do with the transmission or any of the work that I had doneAgain they left and evrything was fine
Then about a two weeks later I recieved a phone call from a man claiming to be Ariels husband threatening me and useing very foul language saying that I stilled had'nt fixed their ***ing jeepI told him to bring it to me and I would look at for himHe came and showed me the problems that he was having and I showed him that it had and engine code in the computer and that was not covered with the transmission work that I had doneIt also had a bad driveshaft in the front and I showed him that alsoI asked him if there was anything that I could do to help him and he said that he would probably go ahead and get me to fix these problems for himI never heard back from him about these problems
We have done nothing but try to help them out on this jeepI hope that this explains everything you need to knowOh one other thing I never had the intake off of this vehicle so I have no idea where that statement came from about leaving it offI hope this helps.
Thank youIf you have any other questions I can be reached at ###-###-#### Monday through Friday from 8am til 5pm and from 8am til 12pm Saturdays