I chose this company for service because the company was listed on Carrier's website as a certified Carrier service company and because I wanted to support a local business I will never use them again and I am writing reviews so that people searching for a new HVAC company can be informed I requested service for water under the furnaceI suspected the condensation line had a leak or a blocked trapThe technician representing this company arrived and observed the furnace for about ten minutesHe then removed a bottom internal panel and mumbled, "Hmm, that's very odd." He said, "I need to remove the fan to find where the water was coming from and it is going to take a really long time." He sat for a while longer I said, "Isn't it common that the trap is blocked or the drain line is blocked?" He then decided to clean the trap and the problem was resolved No removal of the fan was necessary It took about twenty minutes from the time he began separating the trap from the drain line He told me that the fee was $173.00, we went upstairs, and I wrote a check I handed him a check for $173.00, he stuck it in his back pocket, and handed me a phone with a large blank area with an X and sign here line I asked what I was signingHe said, "You're signing saying I did the work." I replied, "I realize everything is digital now but I'd like to see an electronic invoice to know what I'm signing." He said, "If you don't sign, then we won't come back and do any work." I said, "I'm not signing a blank screenThe office lady asked for my email, can she email me the invoice so I can see it and sign it?" He got really frustrated and signed a scribble across the screen and kept his fingers hovered over the accept button and said, "So you're refusing to sign this?!" I said, "Yes, I guess I am refusing to sign a blank screen." He said, "I'm going to call the office!" I said, "OkayAsk if they can send me an electronic invoice to see so I can sign." I could hear both sides of the conversation and the lady on the phone suggested he explain it's to show he did the work and he should show me the electronic invoice and he replies he's already down all thatShe eventually tells him he can go to the truck and fill out a paper invoice for me He hangs up, immediately hands me his phone to show me the electronic invoice he typed up earlier (but refused to show it to me earlier and instead tried to intimidate me into signing a blanks screen)At the bottom of the electronic invoice it has a button to go to the signature page At this point, I'm completely confused about what is going on and why the technician is acting this wayI said, "Do I push this button to sign?" He said, "No!" and took the phone from my hand and then hands it back again with the blank screen and sign here page After he left, I called the office and explained to the lady he refused to show me an invoice before he talked to her on the phone I'm still perplexed about what happened with this technicianI did stay in his presence the entire time he was in the house so I don't know if he was angry that I didn't leave him alone in the house to workI'd hoped to give the company a chance because the lady on the phone was nice and perhaps this was an isolated incident with the technician representing this companyHowever, after reflecting a day about the whole service call and my interaction with the technician, I've tried to call the company twice to discuss what happened and have yet to be able to speak to a person I have never used this company prior to this service callIf this is a reputable company that values customer service, I'd suggest them looking into this incident As a customer, I will change a few things before I do business again with any HVAC company Luckily, I have talked about this company with people in NWI after my negative experience and I have a solid recommendation for a reputable company
I chose this company for service because the company was listed on Carrier's website as a certified Carrier service company and because I wanted to support a local business. I will never use them again and I am writing reviews so that people searching for a new HVAC company can be informed.
I requested service for water under the furnace. I suspected the condensation line had a leak or a blocked trap. The technician representing this company arrived and observed the furnace for about ten minutes. He then removed a bottom internal panel and mumbled, "Hmm, that's very odd." He said, "I need to remove the fan to find where the water was coming from and it is going to take a really long time." He sat for a while longer. I said, "Isn't it common that the trap is blocked or the drain line is blocked?" He then decided to clean the trap and the problem was resolved. No removal of the fan was necessary. It took about twenty minutes from the time he began separating the trap from the drain line. He told me that the fee was $173.00, we went upstairs, and I wrote a check. I handed him a check for $173.00, he stuck it in his back pocket, and handed me a phone with a large blank area with an X and sign here line. I asked what I was signing. He said, "You're signing saying I did the work." I replied, "I realize everything is digital now but I'd like to see an electronic invoice to know what I'm signing." He said, "If you don't sign, then we won't come back and do any work." I said, "I'm not signing a blank screen. The office lady asked for my email, can she email me the invoice so I can see it and sign it?" He got really frustrated and signed a scribble across the screen and kept his fingers hovered over the accept button and said, "So you're refusing to sign this?!" I said, "Yes, I guess I am refusing to sign a blank screen." He said, "I'm going to call the office!" I said, "Okay. Ask if they can send me an electronic invoice to see so I can sign." I could hear both sides of the conversation and the lady on the phone suggested he explain it's to show he did the work and he should show me the electronic invoice and he replies he's already down all that. She eventually tells him he can go to the truck and fill out a paper invoice for me. He hangs up, immediately hands me his phone to show me the electronic invoice he typed up earlier (but refused to show it to me earlier and instead tried to intimidate me into signing a blanks screen). At the bottom of the electronic invoice it has a button to go to the signature page. At this point, I'm completely confused about what is going on and why the technician is acting this way. I said, "Do I push this button to sign?" He said, "No!" and took the phone from my hand and then hands it back again with the blank screen and sign here page. After he left, I called the office and explained to the lady he refused to show me an invoice before he talked to her on the phone.
I'm still perplexed about what happened with this technician. I did stay in his presence the entire time he was in the house so I don't know if he was angry that I didn't leave him alone in the house to work. I'd hoped to give the company a chance because the lady on the phone was nice and perhaps this was an isolated incident with the technician representing this company. However, after reflecting a day about the whole service call and my interaction with the technician, I've tried to call the company twice to discuss what happened and have yet to be able to speak to a person.
I have never used this company prior to this service call. If this is a reputable company that values customer service, I'd suggest them looking into this incident. As a customer, I will change a few things before I do business again with any HVAC company. Luckily, I have talked about this company with people in NWI after my negative experience and I have a solid recommendation for a reputable company.
I chose this company for service because the company was listed on Carrier's website as a certified Carrier service company and because I wanted to support a local business I will never use them again and I am writing reviews so that people searching for a new HVAC company can be informed I requested service for water under the furnaceI suspected the condensation line had a leak or a blocked trapThe technician representing this company arrived and observed the furnace for about ten minutesHe then removed a bottom internal panel and mumbled, "Hmm, that's very odd." He said, "I need to remove the fan to find where the water was coming from and it is going to take a really long time." He sat for a while longer I said, "Isn't it common that the trap is blocked or the drain line is blocked?" He then decided to clean the trap and the problem was resolved No removal of the fan was necessary It took about twenty minutes from the time he began separating the trap from the drain line He told me that the fee was $173.00, we went upstairs, and I wrote a check I handed him a check for $173.00, he stuck it in his back pocket, and handed me a phone with a large blank area with an X and sign here line I asked what I was signingHe said, "You're signing saying I did the work." I replied, "I realize everything is digital now but I'd like to see an electronic invoice to know what I'm signing." He said, "If you don't sign, then we won't come back and do any work." I said, "I'm not signing a blank screenThe office lady asked for my email, can she email me the invoice so I can see it and sign it?" He got really frustrated and signed a scribble across the screen and kept his fingers hovered over the accept button and said, "So you're refusing to sign this?!" I said, "Yes, I guess I am refusing to sign a blank screen." He said, "I'm going to call the office!" I said, "OkayAsk if they can send me an electronic invoice to see so I can sign." I could hear both sides of the conversation and the lady on the phone suggested he explain it's to show he did the work and he should show me the electronic invoice and he replies he's already down all thatShe eventually tells him he can go to the truck and fill out a paper invoice for me He hangs up, immediately hands me his phone to show me the electronic invoice he typed up earlier (but refused to show it to me earlier and instead tried to intimidate me into signing a blanks screen)At the bottom of the electronic invoice it has a button to go to the signature page At this point, I'm completely confused about what is going on and why the technician is acting this wayI said, "Do I push this button to sign?" He said, "No!" and took the phone from my hand and then hands it back again with the blank screen and sign here page After he left, I called the office and explained to the lady he refused to show me an invoice before he talked to her on the phone I'm still perplexed about what happened with this technicianI did stay in his presence the entire time he was in the house so I don't know if he was angry that I didn't leave him alone in the house to workI'd hoped to give the company a chance because the lady on the phone was nice and perhaps this was an isolated incident with the technician representing this companyHowever, after reflecting a day about the whole service call and my interaction with the technician, I've tried to call the company twice to discuss what happened and have yet to be able to speak to a person I have never used this company prior to this service callIf this is a reputable company that values customer service, I'd suggest them looking into this incident As a customer, I will change a few things before I do business again with any HVAC company Luckily, I have talked about this company with people in NWI after my negative experience and I have a solid recommendation for a reputable company
I chose this company for service because the company was listed on Carrier's website as a certified Carrier service company and because I wanted to support a local business. I will never use them again and I am writing reviews so that people searching for a new HVAC company can be informed.
I requested service for water under the furnace. I suspected the condensation line had a leak or a blocked trap. The technician representing this company arrived and observed the furnace for about ten minutes. He then removed a bottom internal panel and mumbled, "Hmm, that's very odd." He said, "I need to remove the fan to find where the water was coming from and it is going to take a really long time." He sat for a while longer. I said, "Isn't it common that the trap is blocked or the drain line is blocked?" He then decided to clean the trap and the problem was resolved. No removal of the fan was necessary. It took about twenty minutes from the time he began separating the trap from the drain line. He told me that the fee was $173.00, we went upstairs, and I wrote a check. I handed him a check for $173.00, he stuck it in his back pocket, and handed me a phone with a large blank area with an X and sign here line. I asked what I was signing. He said, "You're signing saying I did the work." I replied, "I realize everything is digital now but I'd like to see an electronic invoice to know what I'm signing." He said, "If you don't sign, then we won't come back and do any work." I said, "I'm not signing a blank screen. The office lady asked for my email, can she email me the invoice so I can see it and sign it?" He got really frustrated and signed a scribble across the screen and kept his fingers hovered over the accept button and said, "So you're refusing to sign this?!" I said, "Yes, I guess I am refusing to sign a blank screen." He said, "I'm going to call the office!" I said, "Okay. Ask if they can send me an electronic invoice to see so I can sign." I could hear both sides of the conversation and the lady on the phone suggested he explain it's to show he did the work and he should show me the electronic invoice and he replies he's already down all that. She eventually tells him he can go to the truck and fill out a paper invoice for me. He hangs up, immediately hands me his phone to show me the electronic invoice he typed up earlier (but refused to show it to me earlier and instead tried to intimidate me into signing a blanks screen). At the bottom of the electronic invoice it has a button to go to the signature page. At this point, I'm completely confused about what is going on and why the technician is acting this way. I said, "Do I push this button to sign?" He said, "No!" and took the phone from my hand and then hands it back again with the blank screen and sign here page. After he left, I called the office and explained to the lady he refused to show me an invoice before he talked to her on the phone.
I'm still perplexed about what happened with this technician. I did stay in his presence the entire time he was in the house so I don't know if he was angry that I didn't leave him alone in the house to work. I'd hoped to give the company a chance because the lady on the phone was nice and perhaps this was an isolated incident with the technician representing this company. However, after reflecting a day about the whole service call and my interaction with the technician, I've tried to call the company twice to discuss what happened and have yet to be able to speak to a person.
I have never used this company prior to this service call. If this is a reputable company that values customer service, I'd suggest them looking into this incident. As a customer, I will change a few things before I do business again with any HVAC company. Luckily, I have talked about this company with people in NWI after my negative experience and I have a solid recommendation for a reputable company.