RTK Enterprises

When [redacted] first came into the club on Memorial Day we gave him and his girlfriend a free 14-day pass to make sure they enjoyed the facility before worry about signing upIn our agreements we have a standard agreement that is taken out from a debit, credit, or checking account each month and there is a standard cancellation fee and a 30-day notice for all billing changesIf a member is moving they can cancel their agreement without paying the cancellation fee, but it still responsible for the 30-day noticeThey have to provide a valid proof of move with either a lease, utility bill, mortgage, or driver's license that has been updated in the last daysWhen [redacted] decided after the 14-day trial to sign up he spoke with a Fitness Counselor about how he had recently graduated and wasn't sure if he would be finding a job in Erie because his girlfriend was still in the area or moving back closer to homeWhen every member signs up, they are walked through the agreement they are signing at have to sign three separate times to acknowledge he understands the termsAt the end of June, [redacted] spoke again with a Fitness Counselor about how he planned to move back home and wanted to cancel his membershipAt the time, he did not have a valid proof of move so he was given the option to freeze his account through are billing company so he would not be charged the membership dues, but a $hold feeWhen he called in on July 21st to cancel his account, the manager advised him he would still be responsible to show proof of move in order to cancel his agreement and be responsible for the payment on August 1st [redacted] said he would be moving back in with his parents, so the manager gave him the option to get a bill notarized that he is a current resident and send that certified mail to the club to cancel after the August 1st paymentHe said he did not have to pay the August payment because he told someone at the club at the end of June that he was moving back homeThe manager advised he that the club had not received the proper cancellation papers so his membership could not be cancelled beforehandHe said he was not properly advised of the policy, and he was then asked if he received a copy of his agreement where he then said that "our agreement is like the "Terms and Conditions" you have to accept on the computer that no one reads"At this time, we have received his contact to customer service inquiry and have called him on July 22nd at 9:am and July 29th at 3:22pmIf he still needs to contact us we would be happy to help with any further questions he has regarding cancelling

The automatic renewal policy is clearly stated in the membership agreement and personal training agreementThe new member or personal training client actually signs agreeing to itAlso, we have plenty of personal trainers on staff with very flexible schedules that are more than willing to find the best possible time for the client to be able to use their sessions

As stated in the agreement which was signed by Mr***, after the month agreement is competed, the agreement is set to auto renew to a month to month basis with the ability to cancel free of charge at any timeWe cannot, however, cancel an account with an overdue balanceMr [redacted] came in to the club to cancel in August and at that time we notified him that his account was currently overdue and the cancel would be pending until it is caught up

When signing the month contract, the client is told that after the months is over we can cancel your contract at any time in the club with a Fitness Director, who is the manager of the personal training departmentJeff was never involved in management with any Best FitnessThe first time our Fitness Director was contacted by Benjamin was February 1stHe called the club asking why he was charged. We advised him to come in club as soon as possible to cancel his contractWe tried to schedule an appointment with him to cancel his contract which he would not doWhen a client cancels a contract they receive a notification via email which they set up when we cancel them in personWhen dealing with this amount of money it is not practical to make purchases and cancels over the phone which is why we do everything in personBenjamin never felt the need to come in the club in person and complete his cancel

We spoke with Ms*** personally and we have resolved the matter

The reason Best Fitness stopped billing Mr***'s card is because it expiredWe are unable to bill an expired cardHe also signed a two year agreement, which is set up for an auto renew goes only month to month at that pointAll of things were discussed and signed during the time the Mr
*** joined the gym and signed his agreementOnce the agreement expires, any member can cancel their account but all balances must be current to do soWe can not cancel an account that is overdue on its paymentsWe can provide Mr*** with a copy of his agreement anytime

When I contacted Best Fitness in the beginning of June, the individual I spoke with made no mention of the letter being sent certified mailIf there was a mention of it being certified mail, then I would have done soThe concept of the letter being certified wasn't brought up until I called in the beginning of AugustI also was not aware that there would be a day cancellation fee in August so thank you for clearing that up
Regards,
*** ***

On February 1st 2016, Mr*** called in the club asking why he was still being billed for personal training. We explained to him that when he signed up for personal training, the first signature he signed for on the contract was for the auto renew policy after the months was
completedAfter the months was over he was able to cancel the training in person with a sales director and a day notice policy whenever he wanted which he failed to do. We then tried scheduling Mr*** a meeting to come into the club as soon as possible so we could cancel it for him but he failed to do so

We had asked the member to send us proof of relocation via certified mail. We never received any cancel request in the mail from the member. When he came in to cancel in person in august, we advised him he had one more payment due because of the 30 day notice. That payment never went through, therefore the account is still pending cancel.

If when enrolling in a gym membership, the employee does not disclose the auto renew policy verbally, I feel and I'm sure many other prospective customers would feel that this is simply put, misleading and a bad business practice. I happened to look at many other Revdex.com reviews and other online customer reviews of this company and only wish I had looked the information up prior to even walking into the gym. There is a clear reason why Best Fitness is not even accredited by the Revdex.com and also has a D- rating. I personally am  enjoying my membership at another gym and will most certainly recommend this gym to my friends, family and clients. It is  quite clear that Best Fitness is fully aware of their jargon filled contracts and have no qualms with swindling people. Customer service is low on their priority list and I am only grateful to have wiped my hands clean of this terrible company.

Although I am not aware of signing this document, I have paid the company's monthly charge as I could believe it is something I missed. My complaint lies in the company's charges against me after I requested they terminate my contract. The representative I spoke to on the phone stated that I needed to send them a letter. At the end of June of 2015, I sent the letter to Best Fitness. I reviewed my credit card bill in July and noticed they were still charging me. I drove to Erie, Pa and cancelled the membership in person.The reason I don't agree with the company's statement is because they continued to charge me after I sent my cancellation later in June. When I arrived in August the individual I spoke with allowed me to cancel without an issue. I recently received an email from the company stating I have a new bill due on September 9th, 2015. I have stopped payments on my credit card but I am being harassed from debt collectors daily about this debt. I cancelled in June and feel that the company needs to respect my mailed cancellation letter, instead of ignoring my letter. I paid every month on time for over two years and when I attempt to leave the company because I moved to another state where they don't provide gym services, an issue like this arises. The contract I signed with the company was fulfilled without an issue. I even paid the months afterwards. It is unfair to continue to be charged after I provided the terms the company requested to terminate my contract, in a letter, via telephone contacts, and finally in person contact. The extremes it has taken to cancel my contract has been extreme and outlandish to say the least. 
Regards,
[redacted] ABC Financial Services, INC.P.O.Box 6800Sherwood, AR. 72124-6800Account Name:[redacted] J [redacted]August 22, 2015Agreement #:8091-14111Pay Mode/Account:[redacted]2192Notice Reason:CHARGEBACK[redacted] J:ABC Financial Services is the billing company for your Best Fitness Erie membership. Your membership is past due and action is needed on your part to bring your membership current. This will be necessary to prevent interruption of your membership.Below are the amounts for which your membership are due. If necessary, you may provide ABC with new drafting information by contacting our Customer Care Division.Past Due          August 09, 2015           $19.99                   July 09, 2015             $19.99                 * July 08, 2015             $19.01Late Charge                                 $60.00                                                   Total                                      $118.99Next Payment Due  September 09, 2015        $19.99* Includes anyYou may view the status of your membership or make a payment online by visiting our website at:www.myiclubonline.comA Customer Care Representative is available to assist you by calling: 1-866-420-0867. Our office hours are Monday through Friday, 7:00 AM to 9:00 PM, Central Time. (ABC is prepared to accept new billing information by  phone upon your authorization.)If your payment has recently been made, please disregard this notice.Thank you in advance for your cooperation in allowing us to service your membership.Customer Care DivisionABC FinancialThis communication is an attempt to collect a debt. Any information obtained will be used for that purpose.ABC Financial Services, INC.P.O.Box 6800Sherwood, AR. 72124-6800Account Name:[redacted] J [redacted]August 22, 2015Agreement #:8091-14111Pay Mode/Account:[redacted]2192Notice Reason:CHARGEBACK[redacted] J:ABC Financial Services is the billing company for your Best Fitness Erie membership. Your membership is past due and action is needed on your part to bring your membership current. This will be necessary to prevent interruption of your membership.Below are the amounts for which your membership are due. If necessary, you may provide ABC with new drafting information by contacting our Customer Care Division.Past Due          August 09, 2015           $19.99                   July 09, 2015             $19.99                 * July 08, 2015             $19.01Late Charge                                 $60.00                                                   Total                                      $118.99Next Payment Due  September 09, 2015        $19.99* Includes anyYou may view the status of your membership or make a payment online by visiting our website at:www.myiclubonline.comA Customer Care Representative is available to assist you by calling: 1-866-420-0867. Our office hours are Monday through Friday, 7:00 AM to 9:00 PM, Central Time. (ABC is prepared to accept new billing information by  phone upon your authorization.)If your payment has recently been made, please disregard this notice.Thank you in advance for your cooperation in allowing us to service your membership.Customer Care DivisionABC FinancialThis communication is an attempt to collect a debt. Any information obtained will be used for that purpose.

When [redacted] first came into the club on Memorial Day we gave him and his girlfriend a free 14-day pass to make sure they enjoyed the facility before worry about signing up. In our agreements we have a standard agreement that is taken out from a debit, credit, or checking account each month and...

there is a standard cancellation fee and a 30-day notice for all billing changes. If a member is moving they can cancel their agreement without paying the cancellation fee, but it still responsible for the 30-day notice. They have to provide a valid proof of move with either a lease, utility bill, mortgage, or driver's license that has been updated in the last 60 days. When [redacted] decided after the 14-day trial to sign up he spoke with a Fitness Counselor about how he had recently graduated and wasn't sure if he would be finding a job in Erie because his girlfriend was still in the area or moving back closer to home. When every member signs up, they are walked through the agreement they are signing at have to sign three separate times to acknowledge he understands the terms. At the end of June, [redacted] spoke again with a Fitness Counselor about how he planned to move back home and wanted to cancel his membership. At the time, he did not have a valid proof of move so he was given the option to freeze his account through are billing company so he would not be charged the normal membership dues, but a $5 hold fee. When he called in on July 21st to cancel his account, the manager advised him he would still be responsible to show proof of move in order to cancel his agreement and be responsible for the payment on August 1st. [redacted] said he would be moving back in with his parents, so the manager gave him the option to get a bill notarized that he is a current resident and send that certified mail to the club to cancel after the August 1st payment. He said he did not have to pay the August payment because he told someone at the club at the end of June that he was moving back home. The manager advised he that the club had not received the proper cancellation papers so his membership could not be cancelled beforehand. He said he was not properly advised of the policy, and he was then asked if he received a copy of his agreement where he then said that "our agreement is like the "Terms and Conditions" you have to accept on the computer that no one reads". At this time, we have received his contact to customer service inquiry and have called him on July 22nd at 9:34 am and July 29th at 3:22pm. If he still needs to contact us we would be happy to help with any further questions he has regarding cancelling.

I was not to be charged. I Spoke with my trainer in person about not extending my contract and simply working out the remaining sessions I had. Jeff assured me that " we will get you taken care of". I continued using my remaining training sessions from the first contract. I did not authorize, sign a receipt nor was ever provided a copy. I followed up with my trainer,Jeff, whom assured me that he would get this taken care of. Meanwhile Best Fitness simply fel the need to just continue to charge me despite me not knowing. They can say contract this and contract that all they would like. I have copies of text exchanges with Jeff stating he would take care of this. I can provide those to you. He is a representative of your company and was a manager of a Best Fitness in Florida.  He assured me it would be taken care of. I have been out of town and traveling so I have not been able to make it in. I have since cancelled the card to assure that you can no longer continue to fraud nor rob me. I was also told that the manager would contact me personally, which he has not. This is robbery plain and simple. In February Jeff assured me Chris would call me ( also have this documented). I in turn called Chris to no avail. This is a horrible business practice. A verbal agreement/conversation and text exchange with your trainer ( whom is a manager, must count for something) despite whatever horrible contract clauses you have set up. This is garbage pure and simple and robbery through deception. I have text records with Jeff to validate this. This is 100% unacceptable and I for one and disgusted that you refuse to chargeback that fraudulent charges that you have bestowed upon me. Simply pathetic and disgusting.

The automatic renewal policy is clearly stated in the membership agreement and personal training agreement. The new member or personal training client actually signs agreeing to it. Also, we have plenty of personal trainers on staff with very flexible schedules that are more than willing to find the...

best possible time for the client to be able to use their sessions.

As stated in the agreement which was signed by Mr. [redacted], after the 24 month agreement is competed, the agreement is set to auto renew to a month to month basis with the ability to cancel free of charge at any time. We cannot, however, cancel an account with an overdue balance. Mr. [redacted] came in to...

the club to cancel in August and at that time we notified him that his account was currently overdue and the cancel would be pending until it is caught up.