Outback ATV Sales Inc. [redacted] purchased 2013 [redacted] on May 10 2017 On or around Feb 19 2018 I received a call about a vibration coming from front end , a couple days later I received call and followed by a picture of a weld repair , via cell phone... , not able to determine by pic what im looking at , I suggest him to drop off and I will have my mechanic that I use off site to look at. On and around these calls it is mentioned that he has already replaced engine , he also stated that I told him that it was not covered , did not have such conversation. Customer drops off to have vibration issue and weld look into , Im not able to get in to mechanic until after I return from vacation a week later do to his work schedule and my leaving next day. Mechanics finding are that front differential bearing kit is required for a total cost of 412.00 tax included. [redacted] would not pay and was very upset at this time, I then offered to co share this repair and he refused and requested the atv to be returned to my shop for him to pick up. In closing this ATV was gone over by our off site red seal mechanic on April 26 2017 and bearing , ball joints brakes , oil and fluids were completed for a total 654.12 tax included inv # ***. [redacted] Declined to purchase extended warranty at time of purchase stating, ( he does his own work ) as per the weld repair it was not completed by Outback ATV Sales or our off site Mechanic Statement : it is not our practice to sell unsafe or unrepaired vehicles , we do everything possible to avoid such . Best Regards [redacted]
Outback ATV Sales Inc. [redacted] purchased 2013 [redacted] on May 10 2017 On or around Feb 19 2018 I received a call about a vibration coming from front end , a couple days later I received call and followed by a picture of a weld repair , via cell phone... , not able to determine by pic what im looking at , I suggest him to drop off and I will have my mechanic that I use off site to look at. On and around these calls it is mentioned that he has already replaced engine , he also stated that I told him that it was not covered , did not have such conversation. Customer drops off to have vibration issue and weld look into , Im not able to get in to mechanic until after I return from vacation a week later do to his work schedule and my leaving next day. Mechanics finding are that front differential bearing kit is required for a total cost of 412.00 tax included. [redacted] would not pay and was very upset at this time, I then offered to co share this repair and he refused and requested the atv to be returned to my shop for him to pick up. In closing this ATV was gone over by our off site red seal mechanic on April 26 2017 and bearing , ball joints brakes , oil and fluids were completed for a total 654.12 tax included inv # ***. [redacted] Declined to purchase extended warranty at time of purchase stating, ( he does his own work ) as per the weld repair it was not completed by Outback ATV Sales or our off site Mechanic Statement : it is not our practice to sell unsafe or unrepaired vehicles , we do everything possible to avoid such . Best Regards [redacted]