Please be advised that RCS already complied with every one of the customers’ requests before we rec’d notice from the Revdex.com -- return has been rec’d and account reflects zero balance—When the customer calls in , we log the call , thus ending any “ticking clock” of day return policy that they were so concerned about, and they were assured this on their 2nd call —the person who was assigned the account was not able to reply to customer immediately and thus the panic of the Revdex.com contact – it was within hours that the situation was resolved-
When a customer calls in, it is standard operating procedure is take their information and have the call returned by an appropriate party As we deal in chemicals, there is no such thing as an instant return authorization Some products have safety handling requirements that may go to alternate facilities— If this customer feels that they were treated abruptly, they were most likely dealing with the receptionist whose sole purpose is to take information, and is not capable nor authorized to give return information As this customer did not provide the information as we listed them MAVEN, and kept requesting help for VETERAN COMPANY, and with a completely different phone number, there was no way to cross check- this is where, as previously stated, the delay occurred—I have no doubt that the customer was frustrated, and then put their frustration on the receptionist If they demanded a return address from that individual, they would not get one, for the reasons explained above This is not rude, it is protocol For the hours that we are open, 8:am to 5pm EST, there is a live person to answer the phones- if there are too many incoming calls, it may flip to automated- Automated is available hours a day, and all calls are logged in Apologies for their frustration, but if they had merchandise that had labels addressed to MAVEN, and packing slip with same, as well as invoice to same, why not identify yourself that way so we can locate your fileOur notes indicate we left multiple messages that went unanswered before it came to this on 3/11, 3/and 3/16- For the record, this customer was assisted and credited, as requested-
There is no record of any orders with this company. Their complaint states that we have sent them things—my records do not indicate as such; perhaps they have us confused with someone else. I have cross checked their name, phone number and address—nothing has been entered nor has anything been... shipped, so they must be intending their complaint for someone else -- As requested, the phone number provided has been placed on the do not call list, as well as the additional number that I found for their company when I cross checked them on the internet to make absolutely sure we had no business with them
Please be advised that RCS already complied with every one of the customers’ requests before we rec’d notice from the Revdex.com -- return has been rec’d and account reflects zero balance—When the customer calls in , we log the call , thus ending any “ticking clock” of day return policy that they were so concerned about, and they were assured this on their 2nd call —the person who was assigned the account was not able to reply to customer immediately and thus the panic of the Revdex.com contact – it was within hours that the situation was resolved-
When a customer calls in, it is standard operating procedure is take their information and have the call returned by an appropriate party As we deal in chemicals, there is no such thing as an instant return authorization Some products have safety handling requirements that may go to alternate facilities— If this customer feels that they were treated abruptly, they were most likely dealing with the receptionist whose sole purpose is to take information, and is not capable nor authorized to give return information As this customer did not provide the information as we listed them MAVEN, and kept requesting help for VETERAN COMPANY, and with a completely different phone number, there was no way to cross check- this is where, as previously stated, the delay occurred—I have no doubt that the customer was frustrated, and then put their frustration on the receptionist If they demanded a return address from that individual, they would not get one, for the reasons explained above This is not rude, it is protocol For the hours that we are open, 8:am to 5pm EST, there is a live person to answer the phones- if there are too many incoming calls, it may flip to automated- Automated is available hours a day, and all calls are logged in Apologies for their frustration, but if they had merchandise that had labels addressed to MAVEN, and packing slip with same, as well as invoice to same, why not identify yourself that way so we can locate your fileOur notes indicate we left multiple messages that went unanswered before it came to this on 3/11, 3/and 3/16- For the record, this customer was assisted and credited, as requested-
There is no record of any orders with this company. Their complaint states that we have sent them things—my records do not indicate as such; perhaps they have us confused with someone else. I have cross checked their name, phone number and address—nothing has been entered nor has anything been... shipped, so they must be intending their complaint for someone else -- As requested, the phone number provided has been placed on the do not call list, as well as the additional number that I found for their company when I cross checked them on the internet to make absolutely sure we had no business with them