Rubber Duck Plumbing & Heating

Per the clients HSA contract, all copays need to be paid prior to diagnosis and client is liable for that payment if approved or denied, it is written in their contractWe do not deny claims, their home warranty authorizer makes that decision not usThe warranty plan that they have dose not cover odors to begin withTheir warranty plan at first was going to replace a rod that is inside the unit, after further information and what their policy covers the replacement of the rod would not be done.The complaint they were having was a sulfur smell on the hot water side of their fixturesWhen your well water (that is their water source) is not treated properly, there can be a reaction between the water and the anode rod that protects the unit from hard minerals that are install internally in the unit that can be replaceIt is not a fix to your problem it mask the problemIf your mineral are to high you will end up with this sulfur smell, this only happens with well water not city supplied waterYou can change the rod but it is not 100% effective, the water must be treated prior to entering the tankAgain we do not approve or deny home owners claims we just report themSince their plan dose not have coverage for odor and there is no visible mechanical issue with the water heater nor is the odor harmful to consume it just smell like rotten eggsTheir unit is working they have hot water, we have fulfilled our end of their coverage according to HSAThe proper way is to have your water treated properly before it enters any part of you plumbing system to protect your plumbing from secondary damageI had sent to them a water treatment company to test their water and they were told in addition to the water softener they have, they would need a chlorinator to take care of the other minerals that are present after the softener in order to prevent any further reactions with the plumbing systemI have over years in this industry and serviced over thousand homes personally, this reaction only happens with untreated well water, if they had coverage for odors their warranty company would have replace the rod

This review is slander against our company, this is far from what actually happened Please read onThis customer has a home warranty protection coverage for his rental property to save money on repairsThere are guide lines that need to be followed and they were not followed at allHis work order came in on 2/3/at in the morning (see attachment) was set for 2/4/between 8-10, He texted me back at 630pm on the 3rd ( after hour for warranty service ) to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for herWe called on the 4th 8:am no answer, He text me back at 10:am telling me I might miss her due to a funeral she will be gone most of the dayHe texted me at 10:am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss herthings, 1st the home owner needs to be a viable for the time frame given to the owner buy the contractor ( we try to work with all schd) not the contractor working around the owners schedule2nd the owner is supposed to be dealing with the contractor not the tenantI contacted again at 10:25am letting him know that I called again left messageThe tenant did not get back to us until 8:44pm ( after hours) on Feb 4th to inform us she will be there Fri the 5thOur schd was set already and the tenant stated the problem went away, I told her I try to get out later in the afternoon (5th) but since her delay in responding to us we can not guarantee a time slot,( this is following the contract guide lines) they delayed the serviceThe tenant texted me at 1:pm on the 5th telling me she was stepping out for min and she will be back homeI let her know , I am on another site and I need a firm time when you will be around for serviceThe tenant did not get back to us, I reached out Monday to her again at amShe responded she will be home all day we showed up in 35min.We did not delay her service, this was all on the tenant, and her landlord should have been the one to handle thisThe problem he reported was a stoppage only that is all not a runny toiletWhen I explained the problem to the tenant, that her landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problemYou can not take a toilet that is designed to use gallons of water and take it down to a gallon it will flush slow but not enough water to push all the product down the drain and a build up will happen then you have a stoppageThe runny toilet was not part of his work order, but I inspected it for her and told her what the problem was and that his warranty company will inform him if covered or notThere is a pin that hold this retro fit kit together on the over flow tube to secure it and it was missing and it will not stay in place an it shifts when flushed and will cause it to runHis WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the workSo for him to put this awful review on line and blame a company that followed procedure, we were not at fault for delay nor were we responsible for it being denied for missing partsHe also did not pay his copay to the warranty companyOur policy is that if a item is not covered we will apply 50% of the copay to the work that is not covered so the repair can be doneI want all his negative reviews that were put on line to *** [redacted] and anywhere else removed from my sites

Complaint: [redacted] I am rejecting this response because:Specific quotes from plumber and responses:“This review is slander against our company”- Never in my life have I ever had any kind of interaction with a service company and been accused of slander This alone shows an incredibly low level of customer service and complete inability and lack of desire to work with a customer to understand an issue and try to find a resolution.“to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for her.”- This is not true The time slot of 8am-10am was confirmed Furthermore, the plumber was given the tenants phone number.“We called on the 4th 8:am no answer, He text me back at 10:am telling me I might miss her due to a funeral she will be gone most of the dayHe texted me at 10:am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss her.”- This is a distortion of the truth I have no record of any phone calls at 8:40am I do have a record of the plumber calling at 9:20am, which already was pushing the time window I immediately contacted my tenant so that she could reach out to him to see if there was still enough time since this is the tail end of the 8-10am time slot Again, the plumber did not answer his phone and a phone message was left The tenant was available until 10:30am but we heard nothing from the plumber about whether he could come out At 10:12am I texted the plumber that we are outside of the time slot and we will have to reschedule since the time window is now closed To avoid any further miscommunication I asked that he coordinate with the tenant directly for a time slot that they could agree to and stick to Please note that in all of my dealings with the plumber, at no point has he ever answered his phone so we could resolve any scheduling challenges right away Also it is important to note that this was already the day after the contractor had responded to the warranty company that they would be able to perform same-day service Furthermore, the scheduling problems with the plumber continued for another days until they finally were able to show up.”not the contractor working around the owners schedule”- This statement is staggering Apparently with this business, the customer’s needs are subservient to the contractor I’m never in my life been told something like this.”Our schd was set already and the tenant stated the problem went away”- Not true The tenant said that the clog appears to have cleared, but the work order stated two problemsOne being the clog, The other being the tank leaking water.“we can not guarantee a time slot”- Of course there are always extenuating circumstances, but a time slot is there for a reason and the contractor should set a time slot that is agreeable to both parties, that is timely, and has a very good chance of being successful and if not, prompt communication and rescheduling.”The problem he reported was a stoppage only that is all not a runny toilet”“The runny toilet was not part of his work order”- Again, this is simply not true The clog and water leak was reported from the beginning with the warranty company and repeated several times“landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problem”- Not true at all The flushing mechanism that broke was not a water saving flushing system The rock was in there to hold down one part of the refill tube since by design of the flushing mechanism, the tube wouldn’t reliably stay in place due to the strong water pressureThe water displaced by the rock was negligible and the toilet functioned for years just fine with that slight adjustment “There is a pin that hold this retro fit kit together on the over flow tube to secure it and it was missing and it will not stay in place an it shifts when flushed and will cause it to runHis WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the work.”- This is just foolishness The toilet has worked for years and with the flushing mechanism that broke, there were no missing parts unless one dislodged and fell off on its own accord, which is certainly possible So because one small clip may have broken (or never existed in the first place with this particular flushing system design), and he is unfamiliar with this particular design and is assuming a flapper system design that has a very different set of parts and configuration, he decides the repair is not covered- For more context, after all of this incredible aggravation with the plumber, I bought the flapper system myself for $and was able to perform a complete repair within hour The flapper system has a different set of parts and works differently than the broken mechanism that it replaced However, both mechanism are functionally equal In instances where a broken item can’t be replaced with exactly the same thing, an comparable / functionally equivalent item will be used, which is exactly what I ended up having to do myself “He also did not pay his copay to the warranty company”- Another egregious and 100% statement The copay was paid up-front with the warranty company days before the plumber ever showed up It appears the plumber never bothered to fully communicate with the warranty company to verify the status of the copay and did not bother to find out the complete work order which clearly stated the clog and leaking water issue.In conclusion, I think the intents of my original complaint holds On a more personal note, this experience has been just awful In the end, I paid a bunch of money for a service that resulted in nothing but aggravation and in the end had to do the work myself, which was nothing more than $in parts and one hour of an unskilled person’s time and effort On top of all this, I am spending amazing amounts of time following up to refute more falsehoods and accessions of slander against me, the customer Never can I recall being so mistreated from a service business Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Specific quotes from plumber and responses:“This review is slander against our company”- Never in my life have I ever had any kind of interaction with a service company and been accused of slander This alone shows an incredibly low level of customer service and complete inability and lack of desire to work with a customer to understand an issue and try to find a resolution.“to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for her.”- This is not true The time slot of 8am-10am was confirmed Furthermore, the plumber was given the tenants phone number.“We called on the 4th 8:am no answer, He text me back at 10:am telling me I might miss her due to a funeral she will be gone most of the dayHe texted me at 10:am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss her.”- This is a distortion of the truth I have no record of any phone calls at 8:40am I do have a record of the plumber calling at 9:20am, which already was pushing the time window I immediately contacted my tenant so that she could reach out to him to see if there was still enough time since this is the tail end of the 8-10am time slot Again, the plumber did not answer his phone and a phone message was left The tenant was available until 10:30am but we heard nothing from the plumber about whether he could come out At 10:12am I texted the plumber that we are outside of the time slot and we will have to reschedule since the time window is now closed To avoid any further miscommunication I asked that he coordinate with the tenant directly for a time slot that they could agree to and stick to Please note that in all of my dealings with the plumber, at no point has he ever answered his phone so we could resolve any scheduling challenges right away Also it is important to note that this was already the day after the contractor had responded to the warranty company that they would be able to perform same-day service Furthermore, the scheduling problems with the plumber continued for another days until they finally were able to show up.”not the contractor working around the owners schedule”- This statement is staggering Apparently with this business, the customer’s needs are subservient to the contractor I’m never in my life been told something like this.”Our schd was set already and the tenant stated the problem went away”- Not true The tenant said that the clog appears to have cleared, but the work order stated two problemsOne being the clog, The other being the tank leaking water.“we can not guarantee a time slot”- Of course there are always extenuating circumstances, but a time slot is there for a reason and the contractor should set a time slot that is agreeable to both parties, that is timely, and has a very good chance of being successful and if not, prompt communication and rescheduling.”The problem he reported was a stoppage only that is all not a runny toilet”“The runny toilet was not part of his work order”- Again, this is simply not true The clog and water leak was reported from the beginning with the warranty company and repeated several times“landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problem”- Not true at all The flushing mechanism that broke was not a water saving flushing system The rock was in there to hold down one part of the refill tube since by design of the flushing mechanism, the tube wouldn’t reliably stay in place due to the strong water pressureThe water displaced by the rock was negligible and the toilet functioned for years just fine with that slight adjustment “There is a pin that hold this retro fit kit together on the over flow tube to secure it and it was missing and it will not stay in place an it shifts when flushed and will cause it to runHis WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the work.”- This is just foolishness The toilet has worked for years and with the flushing mechanism that broke, there were no missing parts unless one dislodged and fell off on its own accord, which is certainly possible So because one small clip may have broken (or never existed in the first place with this particular flushing system design), and he is unfamiliar with this particular design and is assuming a flapper system design that has a very different set of parts and configuration, he decides the repair is not covered- For more context, after all of this incredible aggravation with the plumber, I bought the flapper system myself for $and was able to perform a complete repair within hour The flapper system has a different set of parts and works differently than the broken mechanism that it replaced However, both mechanism are functionally equal In instances where a broken item can’t be replaced with exactly the same thing, an comparable / functionally equivalent item will be used, which is exactly what I ended up having to do myself “He also did not pay his copay to the warranty company”- Another egregious and 100% statement The copay was paid up-front with the warranty company days before the plumber ever showed up It appears the plumber never bothered to fully communicate with the warranty company to verify the status of the copay and did not bother to find out the complete work order which clearly stated the clog and leaking water issue.In conclusion, I think the intents of my original complaint holds On a more personal note, this experience has been just awful In the end, I paid a bunch of money for a service that resulted in nothing but aggravation and in the end had to do the work myself, which was nothing more than $in parts and one hour of an unskilled person’s time and effort On top of all this, I am spending amazing amounts of time following up to refute more falsehoods and accessions of slander against me, the customer Never can I recall being so mistreated from a service business Regards, [redacted] ***

This review is slander against our company, this is far from what actually happened Please read onThis customer has a home warranty protection coverage for his rental property to save money on repairsThere are guide lines that need to be followed and they were not followed at allHis work
order came in on 2/3/at in the morning (see attachment) was set for 2/4/between 8-10, He texted me back at 630pm on the 3rd ( after hour for warranty service ) to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for herWe called on the 4th 8:am no answer, He text me back at 10:am telling me I might miss her due to a funeral she will be gone most of the dayHe texted me at 10:am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss herthings, 1st the home owner needs to be a viable for the time frame given to the owner buy the contractor ( we try to work with all schd) not the contractor working around the owners schedule2nd the owner is supposed to be dealing with the contractor not the tenantI contacted again at 10:25am letting him know that I called again left messageThe tenant did not get back to us until 8:44pm ( after hours) on Feb 4th to inform us she will be there Fri the 5thOur schd was set already and the tenant stated the problem went away, I told her I try to get out later in the afternoon (5th) but since her delay in responding to us we can not guarantee a time slot,( this is following the contract guide lines) they delayed the serviceThe tenant texted me at 1:pm on the 5th telling me she was stepping out for min and she will be back homeI let her know , I am on another site and I need a firm time when you will be around for serviceThe tenant did not get back to us, I reached out Monday to her again at amShe responded she will be home all day we showed up in 35min.We did not delay her service, this was all on the tenant, and her landlord should have been the one to handle thisThe problem he reported was a stoppage only that is all not a runny toiletWhen I explained the problem to the tenant, that her landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problemYou can not take a toilet that is designed to use gallons of water and take it down to a gallon it will flush slow but not enough water to push all the product down the drain and a build up will happen then you have a stoppageThe runny toilet was not part of his work order, but I inspected it for her and told her what the problem was and that his warranty company will inform him if covered or notThere is a pin that hold this retro fit kit together on the over flow tube to secure it and it was missing and it will not stay in place an it shifts when flushed and will cause it to runHis WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the workSo for him to put this awful review on line and blame a company that followed procedure, we were not at fault for delay nor were we responsible for it being denied for missing partsHe also did not pay his copay to the warranty companyOur policy is that if a item is not covered we will apply 50% of the copay to the work that is not covered so the repair can be done.I want all his negative reviews that were put on line to *** *** and anywhere else removed from my sites

Complaint: [redacted]
I am rejecting this response because:Specific quotes from plumber and responses:“This review is slander against our company”- Never in my life have I ever had any kind of interaction with a service company and been accused of slander.  This alone shows an incredibly low level of customer service and complete inability and lack of desire to work with a customer to understand an issue and try to find a resolution.“to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for her.”- This is not true.  The time slot of 8am-10am was confirmed.  Furthermore, the plumber was given the tenants phone number.“We called on the 4th 8:40 am no answer, He text me back at 10:12 am telling me I might miss her due to a funeral  she will be gone most of the day. He texted me at 10:12 am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss her.”- This is a distortion of the truth.  I have no record of any phone calls at 8:40am.  I do have a record of the plumber calling at 9:20am, which already was pushing the time window.  I immediately contacted my tenant so that she could reach out to him to see if there was still enough time since this is the tail end of the 8-10am time slot.  Again, the plumber did not answer his phone and a phone message was left.  The tenant was available until 10:30am but we heard nothing from the plumber about whether he could come out.  At 10:12am I texted the plumber that we are outside of the time slot and we will have to reschedule since the time window is now closed.  To avoid any further miscommunication I asked that he coordinate with the tenant directly for a time slot that they could agree to and stick to.  Please note that in all of my dealings with the plumber, at no point has he ever answered his phone so we could resolve any scheduling  challenges right away.  Also it is important to note that this was already the day after the contractor had responded to the warranty company that they would be able to perform same-day service.  Furthermore, the scheduling problems with the plumber continued for another 3 days until they finally were able to show up.”not the contractor working around the owners schedule”- This statement is staggering.  Apparently with this business, the customer’s needs are subservient to the contractor.  I’m never in my life been told something like this.”Our schd was set already and the tenant stated the problem went away”- Not true.  The tenant said that the clog appears to have cleared, but the work order stated two problems. One being the clog,  The other being the tank leaking water.“we can not guarantee a time slot”- Of course there are always extenuating circumstances, but a time slot is there for a reason and the contractor should set a time slot that is agreeable to both parties, that is timely, and has a very good chance of being successful and if not, prompt communication and rescheduling.”The problem he reported was a stoppage only that is all not a runny toilet”“The runny toilet was not part of his work order”- Again, this is simply not true.  The clog and water leak was reported from the beginning with the warranty company and repeated several times. “landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problem”- Not true at all.  The flushing mechanism that broke was not a water saving flushing system.  The rock was in there to hold down one part of the refill tube since by design of the flushing mechanism, the tube wouldn’t reliably stay in place due to the strong water pressure. The water displaced by the rock was negligible and the toilet functioned for years just fine with that slight adjustment.  “There is a pin that hold this retro fit kit together on the over flow tube to secure it  and it was missing and it will not stay in place an it shifts when flushed and will cause it to run. His WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the work.”- This is just foolishness.  The toilet has worked for years and with the flushing mechanism that broke, there were no missing parts unless one dislodged and fell off on its own accord, which is certainly possible.  So because one small clip may have broken (or never existed in the first place with this particular flushing system design), and he is unfamiliar with this particular design and is assuming a flapper system design that has a very different set of parts and configuration, he decides the repair is not covered. - For more context, after all of this incredible aggravation with the plumber, I bought the flapper system myself for $20 and was able to perform a complete repair within 1 hour.  The flapper system has a different set of parts and works differently than the broken mechanism that it replaced.  However, both mechanism are functionally equal.  In instances where a broken item can’t be replaced with exactly the same thing, an comparable / functionally equivalent item will be used, which is exactly what I ended up having to do myself.  “He also did not pay his copay to the warranty company”- Another egregious and 100% false statement.  The copay was paid up-front with the warranty company days before the plumber ever showed up.  It appears the plumber never bothered to fully communicate with the warranty company to verify the status of the copay and did not bother to find out the complete work order which clearly stated the clog and leaking water issue.In conclusion, I think the intents of my original complaint holds.  On a more personal note, this experience has been just awful.  In the end, I paid a bunch of money for a service that resulted in nothing but aggravation and in the end had to do the work myself, which was nothing more than $20 in parts and one hour of an unskilled person’s time and effort.  On top of all this, I am spending amazing amounts of time following up to refute more falsehoods and accessions of slander against me, the customer.  Never can I recall being so mistreated from a service business.
Regards,
[redacted]

This review is slander against our company, this is far from what actually happened . Please read on. This customer has a home warranty protection coverage for his rental property...

to save money on repairs. There are guide lines that need to be followed and they were not followed at all. His work order came in on 2/3/2016 at 1030 in the morning (see attachment) was set for 2/4/2016 between 8-10, He texted me back at 630pm on the 3rd ( after normal hour for warranty service ) to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for her. We called on the 4th 8:40 am no answer, He text me back at 10:12 am telling me I might miss her due to a funeral  she will be gone most of the day. He texted me at 10:12 am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss her. 2 things, 1st the home owner needs to be a viable for the time frame given to the owner buy the contractor ( we try to work with all schd) not the contractor working around the owners schedule. 2nd the owner is supposed to be dealing with the contractor not the tenant. I contacted again at 10:25am letting him know that I called again left message.. The tenant did not get back to us until 8:44pm ( after hours) on Feb 4th to inform us she will be there Fri the 5th. Our schd was set already and the tenant stated the problem went away, I told her I try to get out later in the afternoon (5th) but since her delay in responding to us we can not guarantee a time slot,( this is following the contract guide lines)  they delayed the service. The tenant texted me at 1:23 pm on the 5th telling me she was stepping out for 10 min and she will be back home. I  let her know , I am on another site and I need a firm time when you will be around for service. The tenant did not get back to us, I reached out Monday to her again at 830 am. She responded she will be home all day we showed up in 35min.We did not delay her service, this was all on the tenant, and her landlord should have been the one to handle this. The problem he reported was a stoppage only that is all not a runny toilet. When I explained the problem to the tenant, that her landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problem. You can not take a toilet that is designed to use 1.6 gallons of water and take it down to a 1 gallon it will flush slow but not enough water to push all the product down the drain and a build up will happen then you have a stoppage. The runny toilet was not part of his work order, but I inspected it for her and told her what the problem was and that his warranty company will inform him if covered or not. There is a pin that hold this retro fit kit together on the over flow tube to secure it  and it was missing and it will not stay in place an it shifts when flushed and will cause it to run. His WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the work. So for him to put this awful review on line and blame a company that followed procedure, we were not at fault for delay nor were we responsible for it being denied for missing parts. He also did not pay his copay to the warranty company. Our policy is that if a item is not covered we will apply 50% of the copay to the work that is not covered so the repair can be done.
I want all his negative reviews that were put on line to [redacted] and anywhere else removed from my sites.

Per the clients HSA contract, all copays need to be paid prior to diagnosis and client is liable for that payment if approved or denied, it is written in their contract. We do not deny claims, their home warranty authorizer makes that decision not us. The warranty plan that...

they have dose not cover odors to begin with. Their warranty plan at first was going to replace a rod that is inside the unit, after further information and what their policy covers the replacement of the rod would not be done.The complaint they were having was a sulfur smell on the hot water side of their fixtures. When your well water  (that is their water source) is not treated properly, there can be a reaction between the water and the anode rod that protects the unit from hard minerals that are install internally in the unit that can be replace. It is not a fix to your problem it mask the problem. If your mineral are to high you will end up with this sulfur smell, this only happens with well water not city supplied water. You can change the rod but it is not 100% effective, the water must be treated prior to entering the tank. Again we do not approve or deny home owners claims we just report them. Since their plan dose not have coverage for odor and there is no visible mechanical issue with the water heater nor is the odor harmful to consume it just smell like rotten eggs. Their unit is working they have hot water, we have fulfilled our end of their coverage according to HSA. The proper way is to have your water treated properly before it enters any part of you plumbing system to protect your plumbing from secondary damage. I had sent to them a water treatment company to test their water and they were told in addition to the water softener they have, they would need a chlorinator to take care of the other minerals that are present after the softener in order to prevent any further reactions with the plumbing system. I have over 31 years in this industry and serviced over 51 thousand homes personally, this reaction only happens with untreated well water, if they had coverage for odors their warranty company would have replace the rod.

Complaint: [redacted]
I am rejecting this response because:
Specific quotes from plumber and responses:“This review is slander against our company”- Never in my life have I ever had any kind of interaction with a service company and been accused of slander.  This alone shows an incredibly low level of customer service and complete inability and lack of desire to work with a customer to understand an issue and try to find a resolution.“to tell me to call his tenant whos number we did not have to set time and day with her, he could not confirm the 4th for the time set for her.”- This is not true.  The time slot of 8am-10am was confirmed.  Furthermore, the plumber was given the tenants phone number.“We called on the 4th 8:40 am no answer, He text me back at 10:12 am telling me I might miss her due to a funeral  she will be gone most of the day. He texted me at 10:12 am 2hrs after what time he suggested I show up to be there closer to 8am so I do not miss her.”- This is a distortion of the truth.  I have no record of any phone calls at 8:40am.  I do have a record of the plumber calling at 9:20am, which already was pushing the time window.  I immediately contacted my tenant so that she could reach out to him to see if there was still enough time since this is the tail end of the 8-10am time slot.  Again, the plumber did not answer his phone and a phone message was left.  The tenant was available until 10:30am but we heard nothing from the plumber about whether he could come out.  At 10:12am I texted the plumber that we are outside of the time slot and we will have to reschedule since the time window is now closed.  To avoid any further miscommunication I asked that he coordinate with the tenant directly for a time slot that they could agree to and stick to.  Please note that in all of my dealings with the plumber, at no point has he ever answered his phone so we could resolve any scheduling  challenges right away.  Also it is important to note that this was already the day after the contractor had responded to the warranty company that they would be able to perform same-day service.  Furthermore, the scheduling problems with the plumber continued for another 3 days until they finally were able to show up.”not the contractor working around the owners schedule”- This statement is staggering.  Apparently with this business, the customer’s needs are subservient to the contractor.  I’m never in my life been told something like this.”Our schd was set already and the tenant stated the problem went away”- Not true.  The tenant said that the clog appears to have cleared, but the work order stated two problems. One being the clog,  The other being the tank leaking water.“we can not guarantee a time slot”- Of course there are always extenuating circumstances, but a time slot is there for a reason and the contractor should set a time slot that is agreeable to both parties, that is timely, and has a very good chance of being successful and if not, prompt communication and rescheduling.”The problem he reported was a stoppage only that is all not a runny toilet”“The runny toilet was not part of his work order”- Again, this is simply not true.  The clog and water leak was reported from the beginning with the warranty company and repeated several times. “landlord caused the problem buy installing and low consumption water saver in the toilet and put a rock in the tank to take up volume to use less water he created his own problem”- Not true at all.  The flushing mechanism that broke was not a water saving flushing system.  The rock was in there to hold down one part of the refill tube since by design of the flushing mechanism, the tube wouldn’t reliably stay in place due to the strong water pressure. The water displaced by the rock was negligible and the toilet functioned for years just fine with that slight adjustment.  “There is a pin that hold this retro fit kit together on the over flow tube to secure it  and it was missing and it will not stay in place an it shifts when flushed and will cause it to run. His WARANTY policy dose not cover MISSING parts, it is not our decision if his warranty company will replace or deny the work.”- This is just foolishness.  The toilet has worked for years and with the flushing mechanism that broke, there were no missing parts unless one dislodged and fell off on its own accord, which is certainly possible.  So because one small clip may have broken (or never existed in the first place with this particular flushing system design), and he is unfamiliar with this particular design and is assuming a flapper system design that has a very different set of parts and configuration, he decides the repair is not covered. - For more context, after all of this incredible aggravation with the plumber, I bought the flapper system myself for $20 and was able to perform a complete repair within 1 hour.  The flapper system has a different set of parts and works differently than the broken mechanism that it replaced.  However, both mechanism are functionally equal.  In instances where a broken item can’t be replaced with exactly the same thing, an comparable / functionally equivalent item will be used, which is exactly what I ended up having to do myself.  “He also did not pay his copay to the warranty company”- Another egregious and 100% false statement.  The copay was paid up-front with the warranty company days before the plumber ever showed up.  It appears the plumber never bothered to fully communicate with the warranty company to verify the status of the copay and did not bother to find out the complete work order which clearly stated the clog and leaking water issue.In conclusion, I think the intents of my original complaint holds.  On a more personal note, this experience has been just awful.  In the end, I paid a bunch of money for a service that resulted in nothing but aggravation and in the end had to do the work myself, which was nothing more than $20 in parts and one hour of an unskilled person’s time and effort.  On top of all this, I am spending amazing amounts of time following up to refute more falsehoods and accessions of slander against me, the customer.  Never can I recall being so mistreated from a service business.
Regards,
[redacted]