Ruben's Hair Studio LLC #2

Ms*** *** came into my shop on the 11th of July, requesting extensionsWe discussed the type of hair she would like and the cost of the hair and installation of the hairMs*** *** did not like the price I quoted herIn order to make her happy, I offered $off the normal
price, bringing the total for the hair and installation to $Upon completion, I told Ms*** *** that she would need to schedule another appointment to color her hair and the extensions together, so that they matchI also explained to her how to care for her new hair and how long, with proper care, it should last on her headI also told her that was an average time and that that if not cared for properly, the hair could stretch, shrink, and/or fall outShe was very happy with her hair when she left my shopShe made no indication that she was unhappy with how her hair had turned out Ms*** *** says in her statement that the hair started falling off within the second week of having it, and yet she posts the problem occurred date as two days after installationShe claims the problem occurred on the 13th of July, 2017, yet she did not contact me until the 26th of July, almost weeks laterRegardless of this information, Ms*** *** contacted me to tell me that some of the extension pieces were falling outI told her to bring the hair with her to the shop and that I would reapply the fallen pieces, at no charge for the reinstallation and that I would even give her a free hair cut and a full makeover, anything she wants to make her happy, but she would just have to pay for the product she uses, i.eHair colorShe agreed to that and scheduled an appointment to come into the shopHowever, when she came to the shop, she told me that she had actually thrown out the hairThen she told me she wanted me to put all new hair inI reminded her what the agreement was and that she had agreed with itShe claims I never told her to keep the hairShe got angry because I wouldn't give her another discount for the products and offer her new hairSo she told me she would see me in court and stormed out Ms*** *** continues to text and call me regarding this issueI have tried my hardest to make her happy, but other than put in completely new hair, paying for everything myself, she says she will not be happyI have even recorded the last phone call I had with her, with her permission, describing everything and getting her responses to everythingI am not sure what else I can do to make her happyI have offered a free overall makeover, at only the cost of the materials I usedI offered her to have the fallen extensions put back in, at no cost to herShe agrees and then when she shows up, changes her mindAt this point, I don't even want to deal with her anymoreShe has been verbally abusive to my stylist and over talks me when I tried last to deal with her and I can barely get two words into the conversation before she talks over me againFirst of all, if she was so unhappy with things, why did she wait almost weeks to call me and tell me about itSecond, why would she throw out the extensions when I told her to bring them back in to be reapplied? Third, I offered to put the extensions back in for free and give her a full makeover, with her only having to pay for the product used, which she also agreed to, however once she showed up without the hair, she also wanted me to pay for new hair and the product as well If you have any questions or concerns, please do not hesitate to contact me Sincerely, *** ***
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